3 TOTAL REVIEWS
1.5K PAGE VIEWS
Above and beyond
Placed my order for my seat and decided to stick with the black stitches. Two days later after seeing my buddys Road Sofa w red stitches I decided I really wanted blue. Called and spoke the gal who answers the phone and she made the changes to my order. Real friendly folks. Got my seat and it looks and feels beautiful. Thanks Saddleman.
Reason of review
Good customer service
Just received my new Saddlemen LS Roadsofa, which was shipped a week later than they originally told me. When I went to put the new seat on my bike, I discovered after reading the instructions, that the bolts to mount the fender tab were missing. Called the company and was told that the new seat should have came with new bolts and a new fender tab. They said that could ship me the missing parts, when I asked them to ship overnight, the best they would do is 2 business days. I would have expected more from this company and after spending many hours comparing different seats and deciding to order a Saddlemen. Quality control dropped the ball on this one.
Reason of review
So I called Saddlemen to talk with them about their Road Sofa seat. Basically it was on backorder so we wanted to make sure of when it would come in. We also asked if it would fit on an Ultra with heat shields. Jerry, was the rep that was spoken with, and changed the whole conversation to telling me that I should not get that seat and telling me his preference was the explorer. He was adamant on talking me out of the Road sofa and into this explorer, so I asked questions about fitting with heat shields, size of the P-pad and and that. I was told the P-pad would come to the speakers, and that yes it would fit with heat shields, so I ordered it. BIG MISTAKE. ugliest seat fit I have ever seen. Sat almost an inch off the back fender, P-pad did NOT make it to the speakers 9even cut off circulation of my wife's legs) and showed all the wiring going to the back of the bike. UGLY and uncomfortable. So we called to talk about it and exchange it and guess what... No help, no cares, not even getting answers back email or phone... My dealership being the awesome people they are sucked up the restocking fee and shipping fee, but Saddlemen customer service SUCKS!!!! Talk you into something and then your screwed
Companies Similar to Saddlemen
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.