Saddleback Inn
Saddleback Inn Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Saddleback Inn has a 1.2 star rating from 1 customer review; overall sentiment is negative with consumers mostly dissatisfied.
Positive Feedback
Staff interactions were occasionally helpful with specific staff named for kindness at breakfast and check-in.
Negative Feedback / Risk Areas
- Safety concerns from homeless people on property and an attempted room intrusion reported in reviews.
- Facility issues including a gas leak closing the restaurant, cloudy pool and hot tub, and inconsistent towel availability.
- Reports cite poor customer service and complaints about billing and high price levels affecting refunds and resolution.
Key Takeaways for Future Customers
- Read Saddleback Inn reviews and recent guest reports before booking, especially if traveling with children.
- Confirm security measures, towel/amenity availability, and ask about billing and refund policies up front.
- Expect potential service and property maintenance issues despite the advertised price level.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Saddleback Inn has a 1.2 star rating from 1 customer review; overall sentiment is negative with consumers mostly dissatisfied.
Positive Feedback
Staff interactions were occasionally helpful with specific staff named for kindness at breakfast and check-in.
Negative Feedback / Risk Areas
- Safety concerns from homeless people on property and an attempted room intrusion reported in reviews.
- Facility issues including a gas leak closing the restaurant, cloudy pool and hot tub, and inconsistent towel availability.
- Reports cite poor customer service and complaints about billing and high price levels affecting refunds and resolution.
Key Takeaways for Future Customers
- Read Saddleback Inn reviews and recent guest reports before booking, especially if traveling with children.
- Confirm security measures, towel/amenity availability, and ask about billing and refund policies up front.
- Expect potential service and property maintenance issues despite the advertised price level.
Media from reviews
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Verified Reviewer |
Oklahoma City, Oklahoma
Our recent stay.
- - Towels scarce; washer/dryer broken; unauthorized people roamed; a man in a red bandanna tried to enter during a shower; gas leak shut restaurant.
The hotel did not have towels and informed us a few times that the washer and dryer were broken. One of the days they only had the towels you lay outside of the shower on the floor or hand towels to use.
There are homeless camps across the street from the hotel and many random people (drug users/homeless) on the property able to walk around that did not have rooms booked.
One of the 12-year-old girls on our team had a man with a red bandanna trying to break into the room while she was in the shower. The hotel did nothing, us as parents had to confront the person. NO SECURITY PRESENT unless to tell the kids to get out of the pool.
Gas leak while we were there which caused the restaurant on the property to be shut down. Very unpleasant experience.
- Ty was kind when checking in and out
- Lottie was kind at breakfast and brought us towels our last day
- Gas leak during our time there which caused restaurant to shut down
- Hot tub and pool were cloudy
- No clean towels
Preferred solution: Full refund
User's recommendation: Do not recommend if you have children or traveling alone.
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