Sacred Heart Pensacola

I am 77 years old with mobility problems. I went to the lab office at milestone today and after struggling to get into get into the office I was advised that the lab was was permanently closed.

There was no advanced notice nor any sign on the exterior doors. I was sent to the main hospital or lab express on airport. After driving around the parking garage 8 time looking for a parking space I went to the valet parking which was overwhelmed with patients trying to access service. I then went to the airport office And the lot was full and insufficient handicapped parking space.

After driving from Cantonment, Fl the lack of available access is unacceptable. Tomorrow I will go to Baptist hospital, on Nine Mile Road to obtain services that I need for treatment at Sacred Heart Hospital.

Sacred is unable to retain doctors or nurse practitioners. Then they dont hire new staff.

This results in a patients inability to get a medical appointment or even a return phone call when you need help. Im sure the remaining employees are experiencing burn out when expected to try to accommodate this patient load.

When asked what I should do when Im on my third doctor in 5 years (1 retired, 1 moved and 1 doesnt return calls), Im told to keep going to urgent care. Ive spent the last 5 days in considerable and constant pain and cant get any help from these medical providers.

They obviously value profits over patient care.

I was employed at Sacred Heart Hospital for 10 years, and my department saw many changes as well as many directors coming and going. The first director I will mention, Stephanie Mendiola, verbally abused me and tried various avenues to terminate me because I have a disability and was placed on FMLA.

A second director, Fallon Holmes, who replaced Stephanie Mendiola went down the same road to have me terminated, even going so far as demanding my personal healthcare information. I was belittled and verbally abused by this department, Patient Transport, for being disabled and on FMLA which I had to use for numerous doctors appointments and sick leave. I was a good worker, played by the rules, and received awards for helping save a few lives alongside the real heros who are the nurses and doctors.

I havent ever forgotten the way I was treated and I still have bad dreams involving the verbal abuse I received from the aforementioned directors. No one deserves that at all.