Sacramento County

I am writin to see who can help me with the department of revenue and reimbursement! For years I have had a debt with drr. I recently had a court orderd fine for a traffic fix it ticket. The fine was $498 dollars I was making payments on it in the amount of $50 a month I had one last payment on it for $38 which had to be payed by 7/7/2015 I payed it. In december I recieved a letter from DMV telling me my license was beinhg suspended on 1/7/2016 because I did not pay my fine to the court, and the court added $300 but i did with my bank card so I called drr and asked why and they told me I had to let them know where the last payment should go so because I didnt they applied it to my restitution!! Making it not paid to the court and I asked them why would I have to tell them where the last payment went when I didnt tell them where the $460 went as it was automated payment system you put in a jurisdiction code, the amount you were paying and bank card number and all thay applies to the card. So after repeated calls to drr and the court and writing emails and being told a supervisor would get back to me which NEVER happened I kept calling every day as I was trying to get it all straightened out before the seventh of january I spike with several different people, Mrs Addams Charlie Mr Brooks Needless to say I started sending them emails once again I encountered Charlie who told me I was being aggressive with him!!!???? So I apologized and tried to calm down to hear what he had to say to which he told me I went over and above the people I spoke with in your defense and the problem is is the day you made your $38 payment 7/7/2015 his office passed a new regulation that any person who owes restitution and or any other fines disreguarding whether they were court ordered or not any monies that came to that office would go directly to restitution no matter what even over a court ordered fine so a fix it ticket I forgot to get signed off three years later cost me $498 plus an added $300 from the court because drr did my send my last payment of $38 to the court they kept it and another $55 for getting my license to be returned please help me with this as they now have sent me to the franchise tax board and license is gone Also I am on a fixed budget and am devastated by this countys audasity. Thank so much for you time Karen Mack-Csrrara 3330 Auburn Blvd #8 Sacramento CA 95821 916 370-****