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Expensive dead drive, won't honor warranty

1.5
Sabrent - Expensive dead drive, won't honor warranty
Bought a large (and expensive - nearly $2000) external nvme SSD made by Sabrent. It is 8TB and came in a TB3/USB3.2 enclosure. It has randomly died, completely. And it's been a few weeks since my last backup. This stuff happens -- drives failures (all brands) and...
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ID
#3630429 Review #3630429 is a subjective opinion of poster.
Location
Surrey, British Columbia
Pros
  • Seems more affordable in the short term
Cons
  • Hidden policy used to avoid delivering on warranty
  • Long term cost and headache much worse
Loss
$4000
Preferred solution
8tb ssd (internal!) with a separate enclosure for tb3/usb3.2 that the 'internal' drive can be put into
New Reviewer

Legal documents

2.4
Sabrent - Legal documents
Sabrent - Legal documents
Warranty is not worth the paper its written on, customer services wants you to be an IT expert, with all the extra testing equipment to hand! its called delaying, obstructive and dam right ignorant......shame on you Sabrent, also if you buy off eBay its not warranted but Amazon is ok??? does it really make a difference? new is new, PayPal receipt shown......

User's recommendation: don't buy.

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#3498773 Review #3498773 is a subjective opinion of poster.
Location
Helsby, England
Preferred solution
Let the company propose a solution

Customer service

2.5
Can't login to their website to claim extended warranty. Sabrent never got back in touch with me....
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#2471689 Review #2471689 is a subjective opinion of poster.

Non supportive associates

1.0
No more procurement of Sabrent products in future. Very bad customer service

User's recommendation: Never buy their products.

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#2389313 Review #2389313 is a subjective opinion of poster.
Location
Mesquite, Texas

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