Saatva Reviews

Show reviews that mention
mattress bed companies problem firm mattresses online service delivery soft plush
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Worthless guarantee

Update by user Jul 10, 2021

Company fixed the issue and I have been provided with product or service ordered.

Original review posted by user Jun 23, 2021
Their guarantee is worthless. When a return is made because of THEIR failure to deliver ordered bed frame in estimated time frame you will be refunded only 75% of your purchase. My estimated delivery time for bed frame ordered was one month, Saatva changed estimated delivery time to over 3 months without informing me. me. When

User's recommendation: Buy locally.

View full review
Resolved
ID
#2630031 Review #2630031 is a subjective opinion of poster.
Cons
  • Too risky
Loss
$600
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor to no customer service, Unable to contact anyone regarding problems,

Response to calls and messages almost non existent and frustrating. Twenty-seven days later and no resolution to my problems. i feel like my only resolution is to return the merchandise when the problem is simple to fix but SAATVA seems uninterested to take action, No way that zI can find

User's recommendation: The whte glove delivery and set up is pitiful.

View full review
ID
#2570161 Review #2570161 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Not full-filing their promise

Purchasing a mattress is easy as there are so many competitors. When buying online you have to go with what they are marketing. Saatva marketed their product (mattress) and their service to include their 'White Glove' service and there commitment to remove the old mattress. You base your purchasing on these type of sales pitches. When the third party delivery service (CDW Logistics) brought the new mattress, they would not take the old mattress due to it was soiled. I asked why they would not dispose of it, and they said we do not dispose our mattresses as we donate them. Saatva is contracting with companies which do not provide the promise Saatva is marketing. If I knew this upfront, I would of never purchased my mattress from Saatva as there are plenty of competitors out there who provide a competitive product and provide all the services they claim they will do. From a service perspective, when I called Saatva, the representative, Kareem was very rude and suggested I take it to the dump myself or set it by the curb. My neighborhood does not have curbs, and this neighborhood is not where you set a king mattress out at the street for someone to possibly pick up. Very disappointed in this company and pledge to tell everyone what to expect from them.

User's recommendation: Shop around before buying Saatva mattress. Competitors will provide better commitments.

View full review
ID
#2492682 Review #2492682 is a subjective opinion of poster.
Cons
  • Does not meet their promise
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Advanced Reviewer

Resolved: Defective Product. Deceiving advertising.

Saatva - Defective Product. Deceiving advertising.
Saatva - Defective Product. Deceiving advertising.
Saatva - Defective Product. Deceiving advertising.
Saatva - Defective Product. Deceiving advertising.
Update by user Dec 23, 2020

Company fixed the issue and I have been provided with partial refund. Picked up bed.

Had to wait two weeks.

Delivery service was professional. Not a upper end bed..

Update by user Dec 23, 2020

Company was very good about return and refund. There was a hundred dollar restocking fee.

They asked me to edit my review before submitting.

I am going to do that. Should have sooner.

Update by user Nov 16, 2020

Waiting for delivery company to call. Waiting for costumer service to email about delivery status and deceiving product photo

Original review updated by user Nov 16, 2020
Bought a mattress sold as a luxury mattress. It is sold in three firmnesses, soft plush, medium firm and firm. I bought soft plush. I sleep in many hotels and my old mattress was plush. I know what plush is.This bed was hard as a rock. Not plush. Also the color, materials and quality of stitching and construction of bed were different than the online photo used to sell the bed. The online photo showed clean white and a thick soft second layer. What I got was yellowed material, a thinner top, uneven stitching and uneven bed. They say they will take it back, but I have to pay $99 to the shipper AND the shipper won't call me to arrange a date for pickup for two weeks.
View full review
Resolved
ID
#2285474 Review #2285474 is a subjective opinion of poster.
Pros
  • Trial period
  • Online purchase and free delivery
  • Online purchase
Cons
  • 99 dollar return fee
  • Cannot review quality before purchase
Loss
$99
Preferred solution
Full refund
New Reviewer

Don't trust

I have been looking to buy a mattress. I have painful hips and back so I have been learning all about mattress measurements. I just asked Saatva what their ILD (Indention Load Deflection) numbers were. That tells you exactly how hard the bed is and you can find charts online that tell you what will help with various aches. This was the conversation: Visitor 5246**** Nov 24, 12:27 AM EST Chat started: 2019-11-24 05:17 AM UTC (05:17:29 AM) Saatva Sleep Guide: Please let our reps know if you have any questions about height, size, or comfort levels. 877-517-****. (05:18:37 AM) Visitor 5246****: what is the ILD for each of the mattresses. Queen (05:18:53 AM) *** Frank joined the chat *** (05:19:00 AM) Frank: Hello, good evening. (05:19:05 AM) Visitor 5246****: hi (05:19:16 AM) Frank: Please know that we cannot disclose the exact ILD as that is proprietary information. (05:19:21 AM) Frank: It is between 14-44. (05:20:25 AM) Visitor 5246****: Than I am not buying it. It is a measurement that will tell me more closely how firm a mattress is. This is a very strange policy (05:21:03 AM) Frank: It would be to combat corporate espionage. (05:21:07 AM) Frank: I'm sorry, but I hope you understand. (05:23:37 AM) Visitor 5246**** is now known as Esta Jo Schifter. (05:23:56 AM) Esta Jo Schifter: No I don't. I think your company is nuts. I need a mattress and have serious pain issues. That is not espionage, it is a selling feature. I have had no problem with other companies telling me if I ask and others post it automatically. I am not a spy, I am trying to buy a bed. (05:25:26 AM) Frank: I'm sorry then we are not the right fit for you then
View full review
2 comments
#1950185

I can tell you how firm the mattresses are. Firm as a rock.

They sell ultra plus, medium firm, and firm. I think they are all the same bed. I bought the soft plush and it is the most uncomfortable bed I've slept on. Super firm.

I think the reviews for them are fake. My living room rug is softer than the bed O purchased.

#1950677
@Evalina

yup

View more comments (1)
ID
#1715044 Review #1715044 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Saatva Customer Care
Reason of review
Poor customer service

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article