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2.1 Based on 28 reviews
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  • Customers like
    • Fact it is family owned 3
    • Driver 1
    • Responsiveness 1
  • Customers don't like
    • No follow up from customer service 6
    • Very bad customer service 4
    • Way i felt blown off by the ossipee branch 4
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I have been a customer since they took over from Fred Fuller. I called to ask about cleaning boiler but never scheduled the appt. A week later in December, the guy shows up unannounced to clean it. When I received the bill for $217 I was shocked. Then I noticed he set the boiler too high an it was spitting out large amts of water all over the floor. Of course it was on the weekend so I called a friend to fix it. When i talked to manager I didn't... Read more

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I'm a new customer, called on Wed to get a quote for Oil (Great Price). We set up my new account (very quick & easy). The customer service person said delivery in Somersworth is on Monday's, and asked if that would be OK, I said I don't think so I was pretty low... she put me on hold for 15 seconds, came back on and said they could get me a delivery Thurs or Fri. The customer service person was very courteous, helpful and knew what she was... Read more

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Delivered oil when scheduled, deducted cents per gallon when I paid with a credit card within time frame as cash...cod. Will use again.

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Got a phone call today from Rymes saying they could not deliver oil because driveway needed sanding.. it did not on Tuesday. Two other delivery trucks, the propane people and the garbage people made it in and out the day before and the driveway had not changed as I had been out. She told me my car was different because it was light. Hello......the heavy fuel and garbage trucks have more traction than my car. Got the call this morning to say... Read more

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Rymes delivered 150 gallons of prepaid fuel oil to the wrong house. They refused to bring us oil for another week even though they made the mistake. We had prepaid and our tank was running dry. Demanded to speak to a supervisor......who was conveniently unavailable. No one called me back.

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called for a price to clean my furnace.It was 125 hr plus parts [reasanable]young dude comes to clean he is there for 3.34 hours leaves with a non working furnace.we call and another young dude comes next day. he changes the nozzle then he leaves non working. on the phone again next day another guy,he asked me what the first 2 guys did.don't know wasn't there. so he leaves non working.so that was tues,wed,thurs.saturday nite no heat,so on the... Read more

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Rymes freely admitted that they delivered 100 gals of #2 fuel oil by mistake; I did not order it. Then Rymes demanded payment. Rymes repeatedly refused my offers to pump it from my tank then initiated small claims court 2 hours from my home. Judge heard that Rymes never contacted me (I initiated all contact), refused to take back their oil, were unprofessional and underhanded. Rymes' rebuttal was only the 'unjust enrichment' law. Rymes'... Read more

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Called a week in advance to schedule propane delivery, my first one with this company, as they only come to my town on Tuesday, only to get home at 4:30 and find no delivery, prompting me to call and made to feel bad about that and told it was still coming. Never did and had to call again only to be told not to worry i still have enough and they will try to get there by end of the week. This is absurd, i have never experienced this type of... Read more

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Read your Rymes contract very carefully... Even after you cancel service you must write a letter to Rymes to fully cancel automatic delivery. If you do not they have every right to come and fill your tank and you must pay for it. Also they do not offer emergency services, we went 2 days in the dead of winter with no oil because they didn't automatically deliver and they didn't race out to fill us up. Our home was down to 52 degrees by the time... Read more

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These guys fill my tanks and two weeks later, when I'm out of the country, they pull them without paying me for my propane, giving me warning, letting me know the cause, or ensuring that my home would stay heated. They claimed (after they pulled the tanks) I had threatened them. But, no Rymes-attributable caller ever called the home or my mobile. And, until they pulled the tanks leaving my home without heat and backup electricity, I had a... Read more

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