Rydges Hotels and Resorts
Rydges Hotels and Resorts Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rydges Hotels and Resorts has a 2.0 star rating from 3 reviews and consumers are mostly dissatisfied, with overwhelmingly unfavorable ratings and recent recommendation: "Don’t stay there!".
Positive Feedback
No clear positive highlights appear in the posted reviews.
Negative Feedback / Risk Areas
- Repeated reports of poor customer service and lack of a contact phone line.
- Frequent customer complaints about refunds, exchange and cancellation policy and billing issues.
- Issues with parking, accessibility, staff rudeness and alleged negligence leading to theft.
Key Takeaways for Future Customers
- Check recent Rydges Hotels and Resorts reviews before booking.
- Confirm refunds, cancellation terms and parking/accessibility directly in writing.
- Be cautious booking high-priced stays without direct customer service contact.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rydges Hotels and Resorts has a 2.0 star rating from 3 reviews and consumers are mostly dissatisfied, with overwhelmingly unfavorable ratings and recent recommendation: "Don’t stay there!".
Positive Feedback
No clear positive highlights appear in the posted reviews.
Negative Feedback / Risk Areas
- Repeated reports of poor customer service and lack of a contact phone line.
- Frequent customer complaints about refunds, exchange and cancellation policy and billing issues.
- Issues with parking, accessibility, staff rudeness and alleged negligence leading to theft.
Key Takeaways for Future Customers
- Check recent Rydges Hotels and Resorts reviews before booking.
- Confirm refunds, cancellation terms and parking/accessibility directly in writing.
- Be cautious booking high-priced stays without direct customer service contact.
Turn one complaint into a collective action
Resolved: No customer service number to speak to a human!
Tried inquiring reference a gift card not working, no number to call customer service and no response from an email. Very disappointing customer service experience!!
Problem is still not resolved
Not a review a complaint could someone ring me
Wish to speak to someone about Rydges hotels not honoring your breakfast deal for seniors. I've rung Evt; they were not interested.
I am reaching out to you before I go to NSW Fair Trading. Thanks, Peter Drakoulis 0414 74* ***.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: See following
Company fixed the issue and I have been provided with partial refund. Double billing was reversed.
Credit of overcharge processed. Be persistent and don’t be afraid to push for your issue to be addressed.
Thank you but we dont wish to submit a response.
Thank you but we dont wish to submit a response.
Thank you but we dont wish to submit a response.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerParking
After booking an accessible room at Sydney Central for 4 nights, I saw an offer: stay one night, get free parking. So, I rang to enquire if I could get parking.
I explained that I was a double amputee and unfortunately dying of cancer, and could you maybe give me some complimentary parking as I saw the offer on their website and I had stayed at Rydges Gold Coast for 3 weeks. I was told to cancel my booking and rebook through the website. I don't know how to do that sort of thing and didn't want to lose my booking. I tried to look for a head office after-hours telephone number but found nothing.
I am very disappointed. How hard is it to just give me some complimentary parking as they are already advertising the offer? It's only parking.
Rydges, I'm not asking for a bottle of the most expensive champagne every night. Again, very disappointed.
Rude unhelpful rooms manager...can't check in to rydges hotel. Senior abuse and I am diabetic
Awful..can't call anyone. Never again
I am insulin dependent diabetic..can't check in to my room which is fully paid for 5 days.
I am a senior this is abuse
Nike's thapa demanded my card to use the credit card machine...not appropriate!
I told him to leave me alone and promptly left
Please call asap
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint regarding Rydges Southbank Brisbane
Whilst staying at Rydges Southbank Brisbane, and paying $55 to have my car parked in their secure carpark, they forgot to lock my car and items were stolen.
Im now having difficulties dealing with the management and being reimbursed for the stolen items.
It was due to their negligence that this happened in the 1st place.
I will never stay there again and definitely never recommend this motel to anyone.
User's recommendation: Don’t stay there!!!!!
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It sounds like you booked the room through a third party (booking, guest reservations, Expedia etc). If the free parking offer was offered directly through the hotel, so must your booking be.
You don’t get the cheaper third party rate from a non-hotel site AND the free parking through the hotel site. Your medical information and where you stayed prior has no relevance to what they told you to do.
I agree.
I've no idea why the previous poster has a stick up their backside but anyway, I understand what you are saying. You are afraid by cancelling your booking and rebooking, you will lose out entirely on being able to stay.
This is not the Rydes Hotel website. Isn't there a customer service number you can call to get help?
Your attitude is horrible. You don’t deserve the free parking.
Your attitude is lousy. Why would you say something like that?
Because it is horrible. If she booked directly with the hotel she would get free parking.
She used a third party and is demanding a non-qualifying extra she is not entitled to. She already is getting the cheaper rate for the room.
In addition her story is padded with personal information that has no bearing on the situation. It is an attempt to guilt the hotel and that is what is horrible.