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Ryan Homes - Cabin Branch in Clarksburg, MD

1.0
Details
Does anyone have any issues with Ryan Home at Cabin Branch in Clarksburg, MD? I'm very disappointed with the implication of our new home's quality. I got a cold feet and I am afraid of signing paper. Angry Angry
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4 comments
Anonymous
#1757876

Sorry, DONT DO IT! Nothing but problems.

Anonymous
#1757875

Do for it!!!! Thus builder is the absolutely worse. Save yourself the headaches.

Anonymous
#1752778

Yep, trust those instincts. I'm in a townhome in Cabin Branch.

It's a nightmare and now they are ignoring my calls. My one year was about 2 weeks ago and I started trying to get all the warranty issues reported back in May.

So far they've fixed one item out of about 4 dozen. Fixing everything will easily set me back $30,000.

Anonymous
#1752956
@Anonymous

Thanks for the info.

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Review
#1662871 Review #1662871 is a subjective opinion of poster.
Service
Ryan Homes House Construction
Cons
  • Construction
  • Cheap products that they installed
Reason of review
Damaged or defective
2.0
Details
Ryan Homes - Leakage
Ryan Homes - Leakage
Ryan Homes - Leakage
Ryan Homes - Leakage
Ryan Homes - Leakage
I just bought my home at the begin of June in MD. The garage leaks when it rains since July 2. I asked for the warranty and talked with the project manager a few times. They responded to me that they already repaired. But it still leaks. Right now they just ignore my...
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1 comment
Anonymous
#1730009

I not only had a leak in my Ryan home garage but 4 leaks in the basement! All of those leaks, including the garage came from cracks in the cement wall which allowed water to seep in.

The garage and one crack or leak in the basement wall occurred during my one year warranty so they fixed those. Three additional leaks in the basement which occurred after that cost me 400 to fix. They inject apoxy into the cracks which does successfully stop that leak. It doesn't stop other cracks from developing from that substandard cement that they had used.

In the 4 years that I was in that house. I had 7 HVAC beak downs with many out of pocket costs because they occurred past the warranty. You don't expect to pay money for repairs on a brand new house, but wait, there's more. I had 2 of the 4 kitchen appliances requiring replacement.

The refrigerator and the dishwasher. The roof was another costly expense because from day one with every windy downfall my roof lost shingles. Although it never developed into a leak inside the home. I had roofers there on several occasions after my one year warranty costing me money that shouldn't on a brand new roof.

The roofers told me that not all of the shingles were properly nailed down and recommended a completely new roof oposed to this spot fixing. My garage door key pad stopped working after the warranty. My front door bell stopped working as the wire behind the door frame somehow disconnected, possibly through vibration so I replaced with a wireless one. Siding on one side of the house buckled and came loose.

That was a 4 by 12 foot section. This luckily occurred during my one year warranty. Mind you that I didn't list the poor workmanship because that can be subjective. Those were very numerous from doors that were crooked.

Three of them couldn't close as the corner struck the frame. Those doors and frame had to be completely reinstalled. The wood floor had many boards that were glued down and not installed by groove as they should have been so some boards popped up. They had to be tacked or nailed down which is something that you don't do on a wood floor.

One corner cabinet was cracked which was noticed by the Project Manager on the walk through. It was so obvious that I can't understand why the kitchen cabinet installers continued and completed the job by installing it because half of the cabinets had to be removed to replace that corner cabinet. You could only imagine the mess during this replacement. I had one wall, which was over one of the repaired basement cracks, develope large cracks in the wall.

My sales agent told me 8 years ago that Ryan sales people got 6000 dollars for every sale and depending on the site or community, we're expected to sell a certain projected quota. That community had a minimum of 2 per month.

So it can be very lucrative to be a Ryan salesperson and yes they will tell you what you want to hear to make that commission and sales quota for that area. I could never feel comfortable with myself selling an inferior home like that despite the commission.

Review
#1617304 Review #1617304 is a subjective opinion of poster.
Service
Ryan Homes Project Manager
Pros
  • So far disappointed
Cons
  • Quality
Reason of review
Bad quality
Loss
$25
Preferred solution
Let the company propose a solution

Ryan Homes in District 9 Salisbury, Maryland - Thaey CUT my UTILITIES

1.0
Details
If Ryan homes is building next to you, RUN FOR YOUR LIFE!!! They will CUT your utility lines multiple times and offer little more than a "sorry for the inconvenience..." This has happened 3 times within 2 months and I can't wait for the day they are gone...
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Review
#1577717 Review #1577717 is a subjective opinion of poster.
Service
Ryan Homes Building Service
Cons
  • Cut your utilities-bad neighbors
Reason of review
Destruction of property
Preferred solution
Let the company propose a solution
19 hours before my wife and I, settlement the building project manger contacted me and stated we can’t close due to improper submitting of inspection paper work to the county. I, understand your company builds a lot of hoises in this county so I don’t see this...
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1 comment
AboardZonkey494
#1705019

The home is at Solomon Choice Millersville, Md 21108

Review
#1563792 Review #1563792 is a subjective opinion of poster.
Service
Ryan Homes Project Manager
Pros
  • Building home
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Ryan Homes in District 8 Bryantown, Maryland - Cheap material

3.0
Details
I had a home built four years ago and the upstairs floor is squeaking when you walk and progressively getting worse. Had to pay a electrician to come over and connect the wires in the basement, so that my outdoor electrical outlet would work. Someone just folded them up and closed the cover, without connecting them and I did not discover until a year later and Ryan Home said it was passed the date for them to send someone out. I have water leaking under my kitchen sink, because they did not properly seal. They was supposed to have fixed, but they did not.
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Review
#1551746 Review #1551746 is a subjective opinion of poster.
Service
Ryan Homes House Construction
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Ryan uses low bid contractors, you can tell by the workmanship and the number of problems they have. Major issues, and they don't resolve the issues until you write letters to the president. Worst mistake I've ever made, after nine months, issues like siding has to be...
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1 comment
Anonymous
#1598704

While modern technology through the discovery and use of new materials has improved the insulation and comfort of a home. The modern greed of trying to earn a buck the fastest way by hiring cheap labor ruins all of that.

It's one of lifes costly lessons which I have also gone through with this company. A home, especially a brand new one, should be a source of pride and security. Security, say in being cozy and in from a thunder storm occurring outside. My security in my Ryan home was worrying about how many shingles would blow off the roof or siding becoming loose.

This happened often to me, costing me money after my warranty ended. My HVAC system broke down 7 times in the short time that I kept that house. Besides my learning that new homes, or the contruction and profit made by cheap labor is something to avoid. I also learned that many amenities such as tennis courts and walking paths, promised, shown on community plans in that model by the developer and Ryan may never ever get built.

Another mistake is buying anything in an HOA. Here's another lesson learned. When the community pool needed a resurfacing job. The pool was closed for 3 months.

The clubhouse bathroom which was closed due to a leaky pipe was also closed for months. Exercise equipment that was reported as requiring repairs also sit idle for months. Your stuck with the landscaper they use who loves to do continual wheelies around and around your trees on your lawn. This causes tire imprints and dead sod.

Avoid an HOA. You either maintain your own lawn and have the ability to hire or fire whoever you want. You can join a gym or club with a pool. If they choose to take their time repairing it.

You no longer stay as a paid customer. The good thing about buying that older resale that Ryan will tout as a less efficient home. One that isn't in an HOA with all of these supposed amenities that are shown in the community plans is this. That home is built better built and regarding the surroundings of that older home.

WHAT YOU SEE IS WHAT YOU GET!

There are no hidden surprises. Stores, lake, trails and greenery are already there.

Review
#1400373 Review #1400373 is a subjective opinion of poster.
Service
Ryan Homes Florence House Construction
1.7
Details
I find the Sales Rep whom took over for the condos very arrogant, pompous and condescending to the consumer. The fire did not dampen the sales the sales reps are deflating the sales. You have been warned. Giving the demographics of the location, you would think the...
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Review
#1378863 Review #1378863 is a subjective opinion of poster.
Service
Ryan Homes Sales Representative
Cons
  • Customer service
Reason of review
Poor customer service
1.5
Details

Update by user Mar 02, 2018

Even worse, my review is automatically associated with a bogus address here!!

Original review posted by user Mar 02, 2018

I purchased a resale in a new ryan homes subdevision not knowing that ryan homes becomes my enemy starting from the model home representative in my new community. Ryan homes forever refused to...
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Review
#1201040 Review #1201040 is a subjective opinion of poster.
Service
Ryan Homes Customer Care
Reason of review
Poor customer service
1.0
Details
Built our Ryan home in 2005 and have stuck it out for the past 12 years. Looking forward to selling in the next 3-5 years once the last kid goes off to school. Will NEVER buy another Ryan house again. Period. The list is the same as everyone else on here: poor...
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2 comments
Anonymous
#1519406

Hi. Would love to chat. I am looking for other Maryland residents to join forces in bringing our concerns to the attention of Maryland officials and press.

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Review
#1155545 Review #1155545 is a subjective opinion of poster.
Pros
  • Location
  • So far disappointed
Cons
  • Cheap products that they installed
  • Hiding the defects of the home under the surface
Reason of review
Bad quality
Loss
$7000
Preferred solution
Want to help others avoid the same BS that I've experienced!

Contact Ryan Homes Customer Service

Mailing Address:
Ryan Homes Inc.
11700 Plaza America Dr11700 Plaza America Drive, Suite 200
Reston, Virginia 15205
United States
Phone:
(877) 550-7926
All Ryan Homes Contacts

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2.6
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Recently, today as a matter of fact, our furnace stopped working. We called the installers, Breeden HVAC, and was advised that they do not service their work. The building and equipment / accessories are allegedly only six years old. I say allegedly because a system of...
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#1129829 Review #1129829 is a subjective opinion of poster.
Service
Air Conditioner Installation
Pros
  • Service received from sarah
Cons
  • That my house is 6 years old and is deconstructing
  • Service of product
Reason of review
Warranty issue
Preferred solution
Hire dependable subcontractors who stand behind their work. Who take pride in their work. Who will come out and repair their work.