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1.0
Details
I bought a Ryan home "used" the home has the original HVAC systems, the up stairs unit is a 2 ton unit, which is the bear minimum required for the 1500 square foot living area. they DID NOT FACTOR in the LARGE Windows, the Air handler and Duct work in the 100 plus...
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1 comment
Anonymous
#1738671

I bought a brand new Ryan home and sold it after 4 years. The home was almost 24 hundred square feet.

They installed a 3 ton AC unit and a 60 thousand BTU furnace. Both of which were inadequate to properly heat or cool that home.

Review
#1633244 Review #1633244 is a subjective opinion of poster.
Service
Ryan Homes House Construction
Reason of review
Bad quality
Loss
$8
Preferred solution
replace the unit with the proper size, should have been done 12 years ago
1.0
Details
I am a disabled vet who approached the Ryan Homes sales Rep to purchase a home with my VA certificate. I eventually signed an agreement to purchase a home with my certificate. I was told if for any reason I could not approved for financing with my VA certificate, I...
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Review
#1622212 Review #1622212 is a subjective opinion of poster.
Service
Ryan Homes Home Buying
Cons
  • Try to keep your earnest regardless
  • Not veteran friendly
  • Sales reps lie and misleading
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund
Tags
  • Ryan homes mays Quarter
2.0
Details
Ryan Homes - Leakage
Ryan Homes - Leakage
Ryan Homes - Leakage
Ryan Homes - Leakage
Ryan Homes - Leakage
I just bought my home at the begin of June in MD. The garage leaks when it rains since July 2. I asked for the warranty and talked with the project manager a few times. They responded to me that they already repaired. But it still leaks. Right now they just ignore my...
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1 comment
Anonymous
#1730009

I not only had a leak in my Ryan home garage but 4 leaks in the basement! All of those leaks, including the garage came from cracks in the cement wall which allowed water to seep in.

The garage and one crack or leak in the basement wall occurred during my one year warranty so they fixed those. Three additional leaks in the basement which occurred after that cost me 400 to fix. They inject apoxy into the cracks which does successfully stop that leak. It doesn't stop other cracks from developing from that substandard cement that they had used.

In the 4 years that I was in that house. I had 7 HVAC beak downs with many out of pocket costs because they occurred past the warranty. You don't expect to pay money for repairs on a brand new house, but wait, there's more. I had 2 of the 4 kitchen appliances requiring replacement.

The refrigerator and the dishwasher. The roof was another costly expense because from day one with every windy downfall my roof lost shingles. Although it never developed into a leak inside the home. I had roofers there on several occasions after my one year warranty costing me money that shouldn't on a brand new roof.

The roofers told me that not all of the shingles were properly nailed down and recommended a completely new roof oposed to this spot fixing. My garage door key pad stopped working after the warranty. My front door bell stopped working as the wire behind the door frame somehow disconnected, possibly through vibration so I replaced with a wireless one. Siding on one side of the house buckled and came loose.

That was a 4 by 12 foot section. This luckily occurred during my one year warranty. Mind you that I didn't list the poor workmanship because that can be subjective. Those were very numerous from doors that were crooked.

Three of them couldn't close as the corner struck the frame. Those doors and frame had to be completely reinstalled. The wood floor had many boards that were glued down and not installed by groove as they should have been so some boards popped up. They had to be tacked or nailed down which is something that you don't do on a wood floor.

One corner cabinet was cracked which was noticed by the Project Manager on the walk through. It was so obvious that I can't understand why the kitchen cabinet installers continued and completed the job by installing it because half of the cabinets had to be removed to replace that corner cabinet. You could only imagine the mess during this replacement. I had one wall, which was over one of the repaired basement cracks, develope large cracks in the wall.

My sales agent told me 8 years ago that Ryan sales people got 6000 dollars for every sale and depending on the site or community, we're expected to sell a certain projected quota. That community had a minimum of 2 per month.

So it can be very lucrative to be a Ryan salesperson and yes they will tell you what you want to hear to make that commission and sales quota for that area. I could never feel comfortable with myself selling an inferior home like that despite the commission.

Review
#1617304 Review #1617304 is a subjective opinion of poster.
Service
Ryan Homes Project Manager
Pros
  • So far disappointed
Cons
  • Quality
Reason of review
Bad quality
Loss
$25
Preferred solution
Let the company propose a solution

Ryan Homes in Sellersville, Pennsylvania - Poor Quality, Bad Customer Service!!

My 4 yr. old home has a finished basement ( BY Ryan Homes) The floor has a huge crack in it and we are smelling dampness throughout the home. I called customer service and they basically told us to hire a contracter to fix it. No help from Ryan Homes at all!!! Never buy a Ryan home if you want quality.
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Review
#1613488 Review #1613488 is a subjective opinion of poster.

Ryan Homes in Lemon, Ohio - Landscaping foe pas and incompletions

2.8
Details
We moved into our Ryan home in Monroe,Oh back in 2018 of November. We were told that a landscaping business would put in our yard ..excavating , and planting etc. They never cleared all the rubble in our yard ( small and large rocks throughout the main areas of our yard. They never finished the yard ( tree line ) on top of everything else. We were told in May this would be completed and now its July ?? We would like to be compensated and or this to be accomplished fully and not half done and improperly.
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Review
#1582595 Review #1582595 is a subjective opinion of poster.
Service
Ryan Homes House Construction
Pros
  • So far disappointed
Cons
  • Never accept responsibility for poor quality poor decisions
Reason of review
Problem with delivery
Loss
$8
Preferred solution
SOD due to lag in time and unfinished messy garbage/rocks/no grass seed/rocks underneath area grass incomplete
Tags
  • Ryan Home Nvr Homes

Ryan Homes in Virginia Beach, Virginia - Have not responded to me as yet

Just put a contract on house to be built won’t break gound until October just got permanent assignment in Dc won’t be able to commute from Chesapeak Va. to DC every day want to switch contract to Ryant homes in Maryland
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Review
#1582032 Review #1582032 is a subjective opinion of poster.

Ryan Homes in District 9 Salisbury, Maryland - Thaey CUT my UTILITIES

1.0
Details
If Ryan homes is building next to you, RUN FOR YOUR LIFE!!! They will CUT your utility lines multiple times and offer little more than a "sorry for the inconvenience..." This has happened 3 times within 2 months and I can't wait for the day they are gone...
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Review
#1577717 Review #1577717 is a subjective opinion of poster.
Service
Ryan Homes Building Service
Cons
  • Cut your utilities-bad neighbors
Reason of review
Destruction of property
Preferred solution
Let the company propose a solution

Ryan Homes - Got ***

I bought a Ryan Home and got ***
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Review
#1568628 Review #1568628 is a subjective opinion of poster.
Service
Ryan Homes House Construction
Reason of review
Bad quality
Loss
$280000
Preferred solution
Let the company propose a solution
19 hours before my wife and I, settlement the building project manger contacted me and stated we can’t close due to improper submitting of inspection paper work to the county. I, understand your company builds a lot of hoises in this county so I don’t see this...
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1 comment
AboardZonkey494
#1705019

The home is at Solomon Choice Millersville, Md 21108

Review
#1563792 Review #1563792 is a subjective opinion of poster.
Service
Ryan Homes Project Manager
Pros
  • Building home
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Home buyers need to understand that Ryan Homes as well as other large builders can supply the most square footage and bang for the buck. They do this by being power buyers on materials and with the labor as well. They will tell the sub-contractor that they will give...
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2 comments
Anonymous
#1716332

The mistake that you make on your assessment of Ryan homes and their poor quality as giving the home buyer the biggest bang for his buck is incorrect. Did you ever stop and think that Ryan is out to give their stockholders the biggest bang for their buck at the expense of the home buyers.

In 2012, NVR/Ryan stock was $700 dollars per share.

It closed on Friday, July 12, 2019 at $ 3849.63 per share! That is the reason that they purchase all of the materials and labor, both substandard and it's not for giving the home buyer anything but rather fleecing him on a brand new handyman special.

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Review
#1561759 Review #1561759 is a subjective opinion of poster.
Service
Ryan Homes House Construction
Pros
  • Most bang for the buck
Cons
  • Quality
Reason of review
Bad quality