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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

Every winter my HVAC unit shuts down. It's in my attic and does horrible in the cold weather leaving my family freezing. I have dealt with this out of pocket for 5 years. My plumbing also leaks inside my walls and into my crawlspace as I shower daily. OMG
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1.0
Details
Ryan Homes review - Never again!!
Ryan Homes review - Never again!!
Ryan Homes review - Never again!!
Ryan Homes review - Never again!!
Ryan Homes review - Never again!!
Ryan Homes review - Never again!!
Ryan Homes review - Never again!!
Ryan Homes review - Never again!!
We built in 2006 and this is what our contractor found when he was replacing our sunken in steps and porch because they built it wrong. Most of my neighborhood is having issues with theirs. They didn’t put any moisture barrier between the siding and the wall board! Of...
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2 comments
Anonymous
#1743824

I bought a brand new Ryan home and had nothing but problems in the four years that I had owned the home. These needed repairs were costing me out of pocket expenses which shouldn't be the case on a brand new home.

Overlooking the sloopy workmanship. I will only list the items that needed immediate attention. The GE refrigerator and dishwasher, supposedly brand new needed to be replaced. The HVAC system broke down 7 times during those 4 years.

The roof shingles blew off the roof on windy days. That occurred from day one under the one year warranty. After that one year I was forced to call roofers several times. Siding came off of the house.

The front door bell shorted out. The garage door keypad failed. The basement had four leaks from cracks that developed in the cement wall. The garage also had a leak as that short cement wall cracked.

The irrigation system had 6 heads fail during those 4 years.

When the HVAC system was working it was never adequate enough regarding heating the home. The AC was OK although undersized for that size home.

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Review
#1640808 Review #1640808 is a subjective opinion of poster.
2.0
Details
Ryan Homes review - Leakage
Ryan Homes review - Leakage
Ryan Homes review - Leakage
Ryan Homes review - Leakage
Ryan Homes review - Leakage
I just bought my home at the begin of June in MD. The garage leaks when it rains since July 2. I asked for the warranty and talked with the project manager a few times. They responded to me that they already repaired. But it still leaks. Right now they just ignore my...
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1 comment
Anonymous
#1730009

I not only had a leak in my Ryan home garage but 4 leaks in the basement! All of those leaks, including the garage came from cracks in the cement wall which allowed water to seep in.

The garage and one crack or leak in the basement wall occurred during my one year warranty so they fixed those. Three additional leaks in the basement which occurred after that cost me 400 to fix. They inject apoxy into the cracks which does successfully stop that leak. It doesn't stop other cracks from developing from that substandard cement that they had used.

In the 4 years that I was in that house. I had 7 HVAC beak downs with many out of pocket costs because they occurred past the warranty. You don't expect to pay money for repairs on a brand new house, but wait, there's more. I had 2 of the 4 kitchen appliances requiring replacement.

The refrigerator and the dishwasher. The roof was another costly expense because from day one with every windy downfall my roof lost shingles. Although it never developed into a leak inside the home. I had roofers there on several occasions after my one year warranty costing me money that shouldn't on a brand new roof.

The roofers told me that not all of the shingles were properly nailed down and recommended a completely new roof oposed to this spot fixing. My garage door key pad stopped working after the warranty. My front door bell stopped working as the wire behind the door frame somehow disconnected, possibly through vibration so I replaced with a wireless one. Siding on one side of the house buckled and came loose.

That was a 4 by 12 foot section. This luckily occurred during my one year warranty. Mind you that I didn't list the poor workmanship because that can be subjective. Those were very numerous from doors that were crooked.

Three of them couldn't close as the corner struck the frame. Those doors and frame had to be completely reinstalled. The wood floor had many boards that were glued down and not installed by groove as they should have been so some boards popped up. They had to be tacked or nailed down which is something that you don't do on a wood floor.

One corner cabinet was cracked which was noticed by the Project Manager on the walk through. It was so obvious that I can't understand why the kitchen cabinet installers continued and completed the job by installing it because half of the cabinets had to be removed to replace that corner cabinet. You could only imagine the mess during this replacement. I had one wall, which was over one of the repaired basement cracks, develope large cracks in the wall.

My sales agent told me 8 years ago that Ryan sales people got 6000 dollars for every sale and depending on the site or community, we're expected to sell a certain projected quota. That community had a minimum of 2 per month.

So it can be very lucrative to be a Ryan salesperson and yes they will tell you what you want to hear to make that commission and sales quota for that area. I could never feel comfortable with myself selling an inferior home like that despite the commission.

Review
#1617304 Review #1617304 is a subjective opinion of poster.
Service
Ryan Homes Project Manager
Pros
  • So far disappointed
Cons
  • Quality
Reason of review
Bad quality
Loss
$25
Preferred solution
Let the company propose a solution
2.0
Details
Ryan Homes review - Sad Work
Ryan Homes review - Sad Work
Ryan Homes review - Sad Work
Ryan Homes review - Sad Work
Ryan Homes review - Sad Work
I chose to build a Ryan homes thinking it would be a wise decision. I have been more then disappointed in the home. The buying process was a breeze, and honestly the building was too, it was after that they showed their true colors. I and many of my neighbors have had...
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3 comments
Anonymous
#1720816

don't feel alone as ryan homes are a joke ,like you said they tell you something then don't follow through we have have siding come off that was never fastened, a roof leak that took 3 months to get them to fix ,sump pump was a joke been in 6 monthes pump has had to be replaced 2 times when we finally got them to level off the lot they cracked the sidewalk and driveway been in house since December still no grass has ever been planted , stove is not level , shower door seals are coming out , water spicket in garage is so close to floor you cant get a bucket under it the street is a disaster it is so filthy it is unbelievable even with all the rain we have had,they have been out 5 times to get seal around garage door fixed it is still not right , they miswired a 3 way switch it didn't work at all the sales people were ok one was great the other one kept saying well you can have that done later , for the price you pay for their houses the quality is very poor I will never buy from them again poulte builds quality ryam builds cheap poor qualitype your message here

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Review
#1498610 Review #1498610 is a subjective opinion of poster.
Service
Ryan Homes House Construction
Pros
  • Loan officer
Cons
  • Community rep
  • Project manager
  • Quality
Reason of review
Bad quality
Loss
$170000
Preferred solution
Let the company propose a solution
Tags
  • Ryan Homes At Wintergreen Point

Ryan Homes review in Hudson, Ohio: Check all the services

Ryan Homes review - Check all the services
Ryan Homes review - Check all the services
Ryan Homes review - Check all the services
Hi My self HARPREET S DHILLON . I live in 3266 shale dr Twinsburg oh-44087. My house is built in 2014 . But we have issue in second floor bathroom . There is likege. The water is dropping in the kitchen. I send you the pic. Plz check out and contact me ASAP. My contacts no is 2162763429. Thanks
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Review
#1720283 Review #1720283 is a subjective opinion of poster.

Ryan Homes review in Rivanna, Virginia: Backyard

Ryan Homes review - Backyard
Ryan Homes review - Backyard
Ryan Homes review - Backyard
Ryan Homes review - Backyard
Ryan Homes review - Backyard
Ryan Homes review - Backyard
Our backyard is a total disaster zone. After re-sodding "some" of the property, the majority was left unkempt and had clay lines everywhere. They even left a major portion of the yard untouched and just left clay, weeds and *** in the top right hand corner. Drainage is a major issue now. Due to the lack of grading, we now have to deal with mud pits everywhere. Noone will respond to my customer service requests.
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1 comment
Anonymous
#1750259

We are in Richmond, VA and only been in our house 9 months. We have the same exact issue! Our sod is beyond repair and I feel like the whole yard needs to be dug up to be fixed.

Review
#1503269 Review #1503269 is a subjective opinion of poster.
Service
Ryan Homes Customer Care
Reason of review
Bad quality
Loss
$2500
Preferred solution
Full refund
1.0
Details
Since the first day i moved in we had an issue with a drainage pipe that was cracked which caused our basement to fill with water. We were lucky to get that fixed. Shortly after that incedent we have dealt with many other problems. The drywall has cracks all over the...
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Review
#1647625 Review #1647625 is a subjective opinion of poster.
Service
Ryan Homes House Construction
Cons
  • Cheap products that they installed
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.6
Details
First the sales reps are dishonest! Avoid Kisha Green like the plague! There main goal is to sell you a home nothing more! The quality of the material Rayn uses is worst than low income properties (pictures to come). The HVAC, dry wall and grass has been a major...
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1 comment
Anonymous
#1760091

What region was your home built? I concur with your experience with Keisha.

Very helpful that our home doesn’t have these and other problems. Praying all goes well.

Review
#1672707 Review #1672707 is a subjective opinion of poster.
Reason of review
Bad quality

Ryan Homes review: Do not buy a Ryan Home

1.2
Details
They hide the Front Foot Bill, did not disclose, this added a $23,000 cost to my home....they are making home owners pay for the water and sewer installation from the water treatment facility to the subdivision! They are crooks!
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Review
#1715846 Review #1715846 is a subjective opinion of poster.
Service
Ryan Homes Sales Representative
Reason of review
Pricing issue
Loss
$23000
Preferred solution
Full refund
1.0
Details
I am a disabled vet who approached the Ryan Homes sales Rep to purchase a home with my VA certificate. I eventually signed an agreement to purchase a home with my certificate. I was told if for any reason I could not approved for financing with my VA certificate, I...
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Review
#1622212 Review #1622212 is a subjective opinion of poster.
Service
Ryan Homes Home Buying
Cons
  • Sales reps lie and misleading
  • Not veteran friendly
  • Try to keep your earnest regardless
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund
Tags
  • Ryan homes mays Quarter

Contact Ryan Homes Customer Service

Website:
Mailing Address:
11700 Plaza America Dr11700 Plaza America Drive, Suite 200
Reston, Virginia 15205
United States
Phone:
(877) 550-7926
All Ryan Homes Contacts

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Ryan Homes Questions

Ryan Homes review in Tuckahoe, Virginia: Faulty HVAC INSTALLATION

1.3
Details
The HVAC unit Ryan Homes installed in my home has been faulty since the first year my family moved in. I have had it serviced several times (Patch Work) and continue to have issues now in year five. I have just received notice from heating and cooling professionals that the control box attached to my home beside the unit has melted inside (potential fire Hazzard) and that this unit was not designed nor installed properly for the size of my home. This is a significant warranty issue that I have continuously fought with the supporting warranty agents assigned to us during the time of purchase.
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Review
#1663183 Review #1663183 is a subjective opinion of poster.
Service
Ryan Homes Installation
Pros
  • Appearance of the homes
Cons
  • Faulty electrical equipment
Reason of review
Damaged or defective
Loss
$15000
Preferred solution
Let the company propose a solution
Tags
  • Installation And Product Issues