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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

Every winter my HVAC unit shuts down. It's in my attic and does horrible in the cold weather leaving my family freezing. I have dealt with this out of pocket for 5 years. My plumbing also leaks inside my walls and into my crawlspace as I shower daily. OMG
Most Helpful
1.0
Details
Ryan Homes - Never again!!
Ryan Homes - Never again!!
Ryan Homes - Never again!!
Ryan Homes - Never again!!
Ryan Homes - Never again!!
Ryan Homes - Never again!!
Ryan Homes - Never again!!
Ryan Homes - Never again!!
We built in 2006 and this is what our contractor found when he was replacing our sunken in steps and porch because they built it wrong. Most of my neighborhood is having issues with theirs. They didn’t put any moisture barrier between the siding and the wall board! Of...
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2 comments
Anonymous
#1743824

I bought a brand new Ryan home and had nothing but problems in the four years that I had owned the home. These needed repairs were costing me out of pocket expenses which shouldn't be the case on a brand new home.

Overlooking the sloopy workmanship. I will only list the items that needed immediate attention. The GE refrigerator and dishwasher, supposedly brand new needed to be replaced. The HVAC system broke down 7 times during those 4 years.

The roof shingles blew off the roof on windy days. That occurred from day one under the one year warranty. After that one year I was forced to call roofers several times. Siding came off of the house.

The front door bell shorted out. The garage door keypad failed. The basement had four leaks from cracks that developed in the cement wall. The garage also had a leak as that short cement wall cracked.

The irrigation system had 6 heads fail during those 4 years.

When the HVAC system was working it was never adequate enough regarding heating the home. The AC was OK although undersized for that size home.

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Review
#1640808 Review #1640808 is a subjective opinion of poster.

Ryan Homes - They are the worst

The worst experience in ne buyinf ny third hime. THE WIRST BY FAR
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Review
#1676249 Review #1676249 is a subjective opinion of poster.
Cons
  • Terrible all around
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.6
Details
First the sales reps are dishonest! Avoid Kisha Green like the plague! There main goal is to sell you a home nothing more! The quality of the material Rayn uses is worst than low income properties (pictures to come). The HVAC, dry wall and grass has been a major...
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1 comment
Anonymous
#1760091

What region was your home built? I concur with your experience with Keisha.

Very helpful that our home doesn’t have these and other problems. Praying all goes well.

Review
#1672707 Review #1672707 is a subjective opinion of poster.
Reason of review
Bad quality

Ryan Homes in Tuckahoe, Virginia - Faulty HVAC INSTALLATION

1.3
Details
The HVAC unit Ryan Homes installed in my home has been faulty since the first year my family moved in. I have had it serviced several times (Patch Work) and continue to have issues now in year five. I have just received notice from heating and cooling professionals that the control box attached to my home beside the unit has melted inside (potential fire Hazzard) and that this unit was not designed nor installed properly for the size of my home. This is a significant warranty issue that I have continuously fought with the supporting warranty agents assigned to us during the time of purchase.
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Review
#1663183 Review #1663183 is a subjective opinion of poster.
Pros
  • Appearance of the homes
Cons
  • Faulty electrical equipment
Reason of review
Damaged or defective
Loss
$15000
Preferred solution
Let the company propose a solution
Tags
  • Installation And Product Issues

Ryan Homes - Cabin Branch in Clarksburg, MD

1.0
Details
Does anyone have any issues with Ryan Home at Cabin Branch in Clarksburg, MD? I'm very disappointed with the implication of our new home's quality. I got a cold feet and I am afraid of signing paper. Angry Angry
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4 comments
Anonymous
#1757876

Sorry, DONT DO IT! Nothing but problems.

Anonymous
#1757875

Do for it!!!! Thus builder is the absolutely worse. Save yourself the headaches.

Anonymous
#1752778

Yep, trust those instincts. I'm in a townhome in Cabin Branch.

It's a nightmare and now they are ignoring my calls. My one year was about 2 weeks ago and I started trying to get all the warranty issues reported back in May.

So far they've fixed one item out of about 4 dozen. Fixing everything will easily set me back $30,000.

Anonymous
#1752956
@Anonymous

Thanks for the info.

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Review
#1662871 Review #1662871 is a subjective opinion of poster.
Cons
  • Construction
  • Cheap products that they installed
Reason of review
Damaged or defective
1.5
Details
Very disappointed in our Ryan built home. Very poor craftsmen-ship of the entire home. My biggest mistake was closing on the house before house fully completed(mortgage company associated with Ryan homes). It was obvious that contractors involved in building the house...
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2 comments
Anonymous
#1752495

First off Ryan homes or its structure parts for each model are done in a factory with all sections, boards, ect. cut to precision lengths.

That in itself sounds great but here's where everything fails after that. Ryan contracts the cheapest labor in a set given area of construction to put these pieces together. Couple this with the fact that Ryan buys the cheapest HVAC equipment, hiring the local cheapest HVAC company, usually it's one that has several complaints because they are the cheapest, for installation purposes only. This goes for the roofers who are supplied the shingles by Ryan.

Since all of these contactors are only hired for labor only their attitude upon doing the job is poor and further contributes to the overall poor workmanship. The Ryan Project Manager is a fancy title as he doesn't manage any of the actual construction but rather schedules and coordinates the succession of contractors and sees that they show up to move the home along to its completion regardless how it turns out. His title should be Project Coordinator. While the Ryan home buyer suffers from this approach the Ryan stockholders are making an extrodinary amounts of money.

For example. In 2012 Ryan shares were at $700 dollars per share. As of yesterday 9/24/19 it was at $3514.22 dollars per share. The point being made here that it is better to own Ryan stock than a Ryan home.

Someone has to pay for this huge profit and it's the home buyer for the lack of quality in materials and workmanship.

That's why Ryan buys every stick and piece of material that's brought to each job site project. They get a cost reduction on cheaper material bought at bulk rate.

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Review
#1660318 Review #1660318 is a subjective opinion of poster.
Reason of review
multiple construction defects
Preferred solution
Let the company propose a solution
1.0
Details
Since the first day i moved in we had an issue with a drainage pipe that was cracked which caused our basement to fill with water. We were lucky to get that fixed. Shortly after that incedent we have dealt with many other problems. The drywall has cracks all over the...
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Review
#1647625 Review #1647625 is a subjective opinion of poster.
Cons
  • Cheap products that they installed
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Ryan Homes - Any one in New Jersey have to replace their AC in at 5 years old

this was my second Ryan home in a 2 year span. I had a townhouse with minimal problems. Are homes fine with the exception of I replaced the Front Door, upstairs AC, and now had to repipe the basement condensate drain. All the kids are grown so we're ready to move to a reasonable tax state but I can't half Axx a Fix and screw whoever buys our home.
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Review
#1643019 Review #1643019 is a subjective opinion of poster.
1.0
Details
I bought a Ryan home "used" the home has the original HVAC systems, the up stairs unit is a 2 ton unit, which is the bear minimum required for the 1500 square foot living area. they DID NOT FACTOR in the LARGE Windows, the Air handler and Duct work in the 100 plus...
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1 comment
Anonymous
#1738671

I bought a brand new Ryan home and sold it after 4 years. The home was almost 24 hundred square feet.

They installed a 3 ton AC unit and a 60 thousand BTU furnace. Both of which were inadequate to properly heat or cool that home.

Review
#1633244 Review #1633244 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$8
Preferred solution
replace the unit with the proper size, should have been done 12 years ago
1.0
Details
I am a disabled vet who approached the Ryan Homes sales Rep to purchase a home with my VA certificate. I eventually signed an agreement to purchase a home with my certificate. I was told if for any reason I could not approved for financing with my VA certificate, I...
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Review
#1622212 Review #1622212 is a subjective opinion of poster.
Cons
  • Sales reps lie and misleading
  • Not veteran friendly
  • Try to keep your earnest regardless
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund
Tags
  • Ryan homes mays Quarter

Contact Ryan Homes Customer Service

Mailing Address:
Ryan Homes Inc.
11700 Plaza America Dr11700 Plaza America Drive, Suite 200
Reston, Virginia 15205
United States
Phone:
(877) 550-7926
All Ryan Homes Contacts
2.0
Details
Ryan Homes - Leakage
Ryan Homes - Leakage
Ryan Homes - Leakage
Ryan Homes - Leakage
Ryan Homes - Leakage
I just bought my home at the begin of June in MD. The garage leaks when it rains since July 2. I asked for the warranty and talked with the project manager a few times. They responded to me that they already repaired. But it still leaks. Right now they just ignore my...
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1 comment
Anonymous
#1730009

I not only had a leak in my Ryan home garage but 4 leaks in the basement! All of those leaks, including the garage came from cracks in the cement wall which allowed water to seep in.

The garage and one crack or leak in the basement wall occurred during my one year warranty so they fixed those. Three additional leaks in the basement which occurred after that cost me 400 to fix. They inject apoxy into the cracks which does successfully stop that leak. It doesn't stop other cracks from developing from that substandard cement that they had used.

In the 4 years that I was in that house. I had 7 HVAC beak downs with many out of pocket costs because they occurred past the warranty. You don't expect to pay money for repairs on a brand new house, but wait, there's more. I had 2 of the 4 kitchen appliances requiring replacement.

The refrigerator and the dishwasher. The roof was another costly expense because from day one with every windy downfall my roof lost shingles. Although it never developed into a leak inside the home. I had roofers there on several occasions after my one year warranty costing me money that shouldn't on a brand new roof.

The roofers told me that not all of the shingles were properly nailed down and recommended a completely new roof oposed to this spot fixing. My garage door key pad stopped working after the warranty. My front door bell stopped working as the wire behind the door frame somehow disconnected, possibly through vibration so I replaced with a wireless one. Siding on one side of the house buckled and came loose.

That was a 4 by 12 foot section. This luckily occurred during my one year warranty. Mind you that I didn't list the poor workmanship because that can be subjective. Those were very numerous from doors that were crooked.

Three of them couldn't close as the corner struck the frame. Those doors and frame had to be completely reinstalled. The wood floor had many boards that were glued down and not installed by groove as they should have been so some boards popped up. They had to be tacked or nailed down which is something that you don't do on a wood floor.

One corner cabinet was cracked which was noticed by the Project Manager on the walk through. It was so obvious that I can't understand why the kitchen cabinet installers continued and completed the job by installing it because half of the cabinets had to be removed to replace that corner cabinet. You could only imagine the mess during this replacement. I had one wall, which was over one of the repaired basement cracks, develope large cracks in the wall.

My sales agent told me 8 years ago that Ryan sales people got 6000 dollars for every sale and depending on the site or community, we're expected to sell a certain projected quota. That community had a minimum of 2 per month.

So it can be very lucrative to be a Ryan salesperson and yes they will tell you what you want to hear to make that commission and sales quota for that area. I could never feel comfortable with myself selling an inferior home like that despite the commission.

Review
#1617304 Review #1617304 is a subjective opinion of poster.
Pros
  • So far disappointed
Cons
  • Quality
Reason of review
Bad quality
Loss
$25
Preferred solution
Let the company propose a solution