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We bought a home 5 years ago to the day and we had a finished basement, I went downstairs and it smelled like mildew, I then noticed the carpet was wet. I took the carpet up and the pad as well was soak and wet. I then noticed the baseboard was showing mold on it i...
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3 comments
Anonymous
#689230

I purchased a Ryan home in Bowie MD and I am here to tell you that it's *** down here also. I also call them and they say "your out of the 1 year, this is who you need to call".

They ONLY want to take your money and that's it. If they were ANY type of company, they would give you a 3 year warranty on ALL products. They know d**M well that after 1 year the house is still settling and you will see nail pops and such.. Why come out after a year when you MIGHT not see anything?

I have steps that feels like people will fall through them, nail pops all through my house, a crack in the ceiling that they fixed that has come back (they still won't fix that even though they supposedly did)...

HORRIBLE company, Management, service people, etc... If I wasn't concerned with my credit I would let this *** default.

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Review
#351844 Review #351844 is a subjective opinion of poster.
Service
Ryan Homes House Construction
Loss
$20000
My experience with the building of my Ryan Home has been a great one; all people on this side of their business are very accommodating and knowledgeable. They have gone out of their way to make sure that I, the customer, is satisfied and pleased. On the other hand,...
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1 comment
Anonymous
#562765

NVR won't keep your mortgage. You only have to deal with their idiocy at the outset.

They aren't mortgage HOLDERS, they are just the company that holds it at the beginning. Mine was sold to Countrywide (sigh) within three months.

Review
#349540 Review #349540 is a subjective opinion of poster.
We were buying a Ryan home in Virginia at a complex called Virginia Manner and learned that we were lied to by our sales associate and the loan officer they assigned us to, you have to use their mortgage company to buy one of their homes, attempted to steal our second...
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3 comments
Anonymous
#541839

Might be best not to say they rip off all buyers, because most buyers will say that isn't true, and Ryan Homes will use that contention to summarily dismiss the entire complaint as untrue. Did they lie to you? I have no doubt they did, as I've heard and witnessed it many times. It’s not really illegal for them to lie to you in most cases.

Things are spelled out in the contract, that is true. If all people really did read and understand them, they'd know they're mostly signing a waiver that allows Ryan homes and NVR to do pretty much whatever they want, and the buyer has most of the real obligations. These contracts aren't so much buyer agreements, they're decrees placed upon the buyer. Take one to a real estate attorney, if you have any doubts about this. People will still sign them because Ryan Homes is big, so they must be safe? That thinking ruined us, into being stuck with Ryan Homes nightmare.

So that’s why you got no apology and the comment "they could do whatever they want." Once you've signed you may get the feeling you're a valued customer or just a pawn in their profit scheme, as in your case. In either experience, both are still accurate descriptions of most any Ryan Homes buyer. Sure they want you happy, but their bottom lines require a whole lot of margin in some not so good to cut areas, and woe to the buyer who get’s in their way of that for any reason, as you are trying.

The buyer’s ignorance is Ryan Homes best friend. They can and will make you feel fully informed, but just to their specifications and benefit. This is why they don't build bad homes, (their belief) they just have a few bad buyers. This is from an almost entirely Ryan Homes trained staff that comes from soulless corporate manager types who demand employees sell it fast, build it fast, and ‘we don't care how you do it’ mentality. Their bottom feeder employees can go find a paycheck somewhere else if they don't fit the mold.

So it’s not fair to say they ripoff everyone just because you were lied to. If they can sell fresh ground road kill, and the customer is convinced it’s fresh ground grade A Angus beef, whose to say they're ripped off? Of course if people complain too much about the bad parts, as you may be doing here, you could get your deposit back. Some do it this way. Some got half. Some walked with nothing and are just thankful Ryan Homes is out of their life. As all those others, be thankful you're mostly out of the Ryan Homes scheme, as it could be much worse, but still hang in there on getting the deposit back. The rule of thumb on this is in practice, there isn't one.

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Review
#342527 Review #342527 is a subjective opinion of poster.

Ryan Homes in Albany, New York - Love my ryan home, will use again

I've been in a ryan home for 5 years, and nothing has been wrong with it. I typically do a home inspection every couple years just to make sure there are no problems starting to occur, and there's been nothing. House itself is about 12 years old. EVERY home builder is going to have lemons. And part of why people have problems is because THEY (the homeowners) don't take care of their home. I will, and am in the process of, having them construct a new home for me. They build great homes with a 10 year warranty.
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4 comments
Anonymous
#892788

Make sure you do a follow up with up on your new Ryan home build.....clown!!!!! You may have got lucky one time but best believe they will *** eventually....

Anonymous
#689596

Have to agree with the above reviewer. We live in Avon Ohio and are in our 12th year in a Waverly model we built.

Any problem we've had they have gone above and beyond. Maybe regions have better/worse employees as well as different issues. Different cities also have different building codes which also plays into quality. Lets face it.

Ryan is the Saturn of Home Builders.

Nothing super high end but not the bottom of the Harrell. It's amazing how many people build a home and don't think that it should need any upkeep to keep it water tight, cold resistant, etc.

Anonymous
#600082

Maybe they had our problems, but never figured it out. Carbon Monoxide and toxic mold can really mess up one's ability to be discerning.

For all we know they're real buyers, maybe obliviously drooling on their keyboard when typing this.

And oblivious to the fact they're doing a review on a gripe site with the intent to belittle and insult real victims.

Anonymous
#594356

Everyone I know will never ever buy another Ryan Home. If you are a true owner, then consider yourself one of the lucky ones, reversal of getting a lemon, is getting a good Ryan Home.

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Review
#337787 Review #337787 is a subjective opinion of poster.
the house is pretty and hopefully structurally sound...... my biggest regret w/this purchase is that we have had to replace everything in side this house to include bathroom fixtures, door knobs, wood trim, light fixtures, mailbox flags, hard wood floor boards, door...
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1 comment
Anonymous
#529705

I have a site dedicated to do what you said, which is making sure their time will come for doing this stuff so long. Maybe there isn't just one truth that described them, but cheap would be what I'd say if I had to use only one word.

Been exposing this over ten years through a dedicated site. You can add your comments there too and more than double your exposure.

The site is currently called The Truth About Ryan Homes and is normally #2 when doing a generic Google search on Ryan Homes. They are constantly trying to push Pissed Consumer off the top search pages, along with my site to cover up who they really are.

Review
#336286 Review #336286 is a subjective opinion of poster.

Ryan Homes in Clover, South Carolina - Do not buy a Ryan Home

I purchase a Ryan Home 10yrs ago everything looked good except for light switch were not center on the walls a lot or over look things that you could not change because they put the house up so fast it was to late.then a year later the pipes started cracking .they put recall piping in the whole house.This house had problems for the next 2yrs.my kitchen and laundry room ceiling had fell in.the house had problems from top to bottom.They did not want to repair anything.Then I found out my neighbors were having the same problem and worst because some had basements.So I recommend not buying one of these home they do not care.
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2 comments
Anonymous
#556490

We bought a Ryan Home 7 years ago, the quality is not there and for the price they charge it is not worth it. The company doesn't care about building quality homes all they care is to make money out of you. We had a lot of problems that needed to be fixed at our expense because they never care to address the issues of their faulty and cheap craftsmanship.

RyanHomes
#522009

Hi - we'd like to speak to you concerning your Ryan Home and assist in any way that we can. Please email your contact information, including home address to us at crelations@nvrinc.com and we'll have a customer service manager contact you.

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Review
#335738 Review #335738 is a subjective opinion of poster.

Ryan Homes

The quality of my home is terrible. Every product in the home is bought to look good but reduce costs for them. The buyer is who pays in the long run. Their homes are well polished tirds. They install low quality windows, split jamb doors, cheap trim, highest upgrades to floors are of average grade, 24" centers on stud walls, and they have outside engineers approve plans that are suspect. They pay someone for an energy star inspection they brag about that any average builder would get and the sales pitch is good. Very nice employees but they are too young to understand the big picture of this ruthless national homebuilder. It is a bad decision to buy. I will never again.
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4 comments
Anonymous
#562760

:sigh My Ryan home is 5 years and 7 months old. The company that was supposed to come out and fix nail pops never did - they switched the policy on us. I notice a lot of plain old shoddy work. Walls that have been badly patched during construction (including a sheet of plywood sized patch in the living room ceiling), walls that aren't straight....

Our sump pump doesn't have a check valve (thought that was code?), and originally emptied out right against the foundation. Of course, it developed a crack that had to be repaired, and RH relocated the exit drain. Now, the entire line is sinking, and the exit flap is about an inch below ground level.

The tin roof over the bay window was never sealed at the overlaps, and when there is rain and wind too, it forces water in.

The siding is bowed, like they cut the piece too long and then tried to shove in into place anyway.

The windows are cheap, and the holes where the screen pins are supposed to go in don't line up. Most of the screens have been forced into place. If my HOA Nazies didn't require it, I'd remove them.

Sod was just dropped into place in the yard, the ground was never leveled or soil added below it. And so much waste! I watched them throwing away PALLETS of sod that were left over from other homes being built.

The back portion of my lot is some sort of environmentally protected area, we aren't supposed to build there or anything. But I had to clean an awful lot of builder trash out of there, and even this many years later, still have not gotten up all the broken glass from workers lunches. (I know this was why, as I witnessed them throwing their lunch trash into the yard while I was there measuring for blinds during construction)

My driveway developed a badly sunken spot, and they fixed that, but their equipment caused a mess in the lawn next to the driveway...and whatever they used to resod there is not the same grass as the rest of it. I have a patch of odd colored grass and burrs.

My AC and furnace can't keep up. We have had to keep the master bedroom door closed all the time to keep in the heat or cold. When the wind blows, the upstairs can be as much as 15 degrees hotter or cooler than the room the thermostat is in. We had someone from RH check this out, but he did not find a temperature difference. We used a thermal imager on our own and confirmed the temperature difference. Even with insulating and drywalling the garage, it doesn't help. I would guess the outer walls are not insulated, as the bonus room on the other end of the hall that also has two outside walls to it, is frigid or boiling as well.

After 14 months, the stairs to the basement started squeaking. It's only gotten worse.

The only reason I bought a Ryan Home was because they were the only ones with homes beng built at the time, that would be ready to move into when we neede to be out of the other place. I don't recommend them.

Anonymous
#545909

Realtors often get upset when the buyer goes ahead and purchases a newly constructed home without them. They don't want to miss out on the sales commission.

Instead of focusing on the task at hand, which is to sell the client's current home, they are bent out of shape because they feel they "missed out" on the commission of the new home.

Some realtors need to grow up and worry about the task at hand.

:)

Anonymous
#526830

Im a Realtor and had a buyer venture into a R.H. on her own and ended up signing a contract.

Yeah, they sucked her in.

I fear that she has made a huge mistake and will understand in about 5 years when stuff starts to fall apart. :(

RyanHomes
#521891

Hi *** Robertson - we are sorry to hear your experience has been less than satisfactory. We'd like the opportunity to speak to you about your concerns. Please send us your contact information and home address to crelations@nvrinc.com and we'll have a customer service representative contact you.

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Review
#332935 Review #332935 is a subjective opinion of poster.
Loss
$375

Ryan Homes. STAY AWAY.

1. Cheap parts everywhere. I was told by people who worked for Ryan and people who work at Lowe's and HomeDepot. 2. Sloppy work 3. Corners cut everywhere 4. Rude customer service 5. Every week I see a service truck in somebody's drive way to fix something. 6. Water has leaked into our basement, seal on toilets broke, poor insulation, sloppy dry wall install, water coming out of our electrical panel, dryer connection shaped like a football. ARE YOU SERIOUS!! The money they save with cheap parts and labor end up costing the homeowner dearly..... This is just my house. The couple next door have totally different issues.
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Review
#328745 Review #328745 is a subjective opinion of poster.
I started as a consumer looking to build or buy a Ryan home as they were rated higher than Maronda in out area. All of my initial contact with the company was pleasing. Great customer service and a promise of quality assurance on the website and in person. The great...
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2 comments
Anonymous
#595024

It's a shame you didn't have a lawyer. You should have gotten the seller to fix everything before buying, as you had a contract with the seller.

You had no contractual privity with Ryan. An alternate would be tying in a guarantee from Seller that the warranty wouldntransferborntheybwould fix; but always best to have the repairs done PRE-closing. Go ahead and "inconvenience" the seller; if they want to make the sale, they'll hire a local contractor. Water under the bridge, I know ...

Good luck.

Perhaps you can play the PR card, call your local news station's Action Line, etc. thanks for sharing your story!

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Review
#325515 Review #325515 is a subjective opinion of poster.
Service
Ryan Homes House Construction
Loss
$1000

Update by user Aug 08, 2012

Ryan homes has worked with me to correct the problems. They made monetary corrections to settle omplaints.

They made thing right in the end. Smaller problems are being taken care of now.

Original review posted by user May 18, 2012

Purchased new home from Ryan. LOOKED OVER PURCHASE AGREEMENT. You should always...
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Review
#319275 Review #319275 is a subjective opinion of poster.