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Logan Hello Ian How can I help you? You please look at my past order Logan What is your order number? You ixxxxx@hotmail.com Logan Not your email, your order number You AB-103903 I know the difference. I was sure you could access the order by the email address instead...
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1.8
I didn't like
  • Customer service is does not exist
  • Dishonest
  • Poor customer service
#1034325
Reply to reviews
SHIPPED A STOVE BY AN UNKNOWN SHIPPER WHO DRIVES A FULL SEMI TRAILER FOR LITTLE PACKAGES. NATURALLY STOVE DAMAGED, NO PHONE FOR CUSTOMER SERVICE WHICH IS UNABLE TO DO ANYTHING ANYWAY. SO WHAT WOULD HAPPEN IN A NORMAL COMPANY IF YOU GOT A DAMAGED GOOD? ONE WOULD EXPECT...
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1.0
#993203
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I wanted to find a new fridge for our camper. I contact RV Parts Country as I found they had the best price on the net. I found that they had a live chat available, which for me was great! I asked specification questions and they were all answered in a timely manner. I...
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5.0
I liked
  • Customer service
  • Money savings
  • Shipping times
#971814
Reply to reviews

Rv Parts Country Customer Care Review

RV Parts Country
#943468
1.2
I ordered AC unit received a bumper and AC cover tried repeatedly to get the AC unit still no AC unit worst customer service ever I would highly recommend not buying from this online company unless you like getting screwed buyer beware they tried to intimidate me by saying they were going to call local sheriff because I stopped payment on my credit card I think the place is a scam
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RV Toilet Review

RV Parts Country
#543853
Ordered a toilet they took forever and had to reorder. I cancelled...I am a fulltime ever.will never use them.
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Resolved

Ordered a Dometic Ice maker which did not work properly! Customer service was the worst I have ever encountered. Don't stand behind anything. They lied & said if I disputed it was fraud! I did dispute through PayPal & they took care of the problem! I would never...
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1.3
Product
I liked
  • Price
I didn't like
  • Customer service is does not exist
  • Customer service
  • Customer service - lies
#957425
Reply to reviews
I ordered an RV awning and received twelve tubes of I don't know what. I have been trying to contact this company for almost a week now to get this matter resolved without success. The phone number only has a message and no one responds to the message that you have to...
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1.0
I didn't like
  • Poor customer service
#935397
Reply to reviews
Ordered a converter and they sent me the wrong part. Their phone number listed does not work, so you have to email them. Tried emailing them 9 times over the course of two weeks before they would respond. They said that it was the correct part without even verifying or...
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Ordered AC unit and immediately realized I had ordered the wrong model. Received confirmation immediately after placing the order and responded via email requesting cancellation of order. The next day received a response stating that any order in process could not be...
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1.0
#924205
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“Purchased CDF-11 from RV Parts Country. Received item. Read manual carefully, plugged unit in, did not work. Re-read manual and it indicates that I've received a defective unit. Contacted RV Parts Country about issue. They replied with "You'll have to call Dometic for...
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1.0
I didn't like
  • Dealing with these crooks
#896936
Reply to reviews
I ordered an awning that should have been delivered within a week. After 10 days I call to get an estimate on the delivery and was told it was special order could take weeks!? This was this not stated previously? I ask for a manager and am put on hold then told there...
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Anonymous
Anonymous

You got caught in the 2016 Dometic shipping nightmare.I work for an RV Dealer far far away from the one you are complaining about.Special orders were shipping in three days in...

They have *** poor customer service. 15 day return policy starts when you order the item and when it gets here after those 15 days are up and it's damaged, they won't take it back stating that is their return policy. It takes hours on hold to talk to anyone. Once you...
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1.0
I didn't like
  • Dishonest
#883484
Reply to reviews