Anonymous

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Verified Buyer
| map-marker Lumberton, North Carolina

SERVICE DEPARTMENT

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Rv Outlet Usa - SERVICE DEPARTMENT
Rv Outlet Usa - SERVICE DEPARTMENT - Image 2
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Sales is good! Service department is horrible!! After they had our RV 3 1/2 months, I have hired an RV repair technician to fix everything that they didn't fix or made worse!!! Told them the main AC wasn't cooling. I was told I wasn't cleaning the filters. It has now been replaced for freezing up! Replaced my stove top, one of the burner tops not screwed on, it comes off! Awning has to be replaced where they tore one end out of the track! Was told the reason the jacks pop when we move in the camper was that the jacks were leaking, and told they were replaced, was NOT!! Will have to take to a RELIABLE service department to have them actually replaced!!! THERE'S MORE, alot MORE!! I was also told by one is the main service guys that they would return my calls if I CHANGED MY ATTITUDE!!!
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User's recommendation: If you buy from them, make sure you get extended warranty!!!!!!

Anonymous
map-marker Longs, South Carolina

Won’t service any camper unless they sell it

In March, 2019, we had several repairs made to our 6 year old 5th wheel trailer. We paid around $4,000 for all the repairs - reasonable price for what was done. On a trip this month, our automatic leveling system became inoperable (had not been on scope of work in March). We called to arrange an appointment for repair/replacement only to be told that they were now limiting repairs and services to trailers they sold. Our trailer was purchased at a dealership both of Richmond, VA (the area where we lived at the time) so it is logistically a nightmare to return there. We were able to get the needed repair done, but discovered during the process that the cause of the failure was due to a screw being drilled into a crucial element of the leveling system during the repairs in March. Moral of the story, don’t expect help from these people if you don’t purchase there and don’t expect any help when they create other problems.
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Tim P Oai
map-marker Longs, South Carolina

Not happy at all

My wife and I were involved in a motorcycle accident in 2016 that left us with a 2015 Thor motor coach toy hauler that we no longer needed. We did, in fact still love to go camping. I searched and tried for a VERY long time to find a dealer that would truly work with us on price to get into a class C non toy hauler without getting into a financial bind. I found that was impossible to do! Rv outlet USA did, however, give us the best price I could find, (still went $27,000 in the hole)so I drove almost 12 hours to trade in our toy hauler (that had but one issue, a couple of decals started to crack) on a 2018 Thor Four Winds 31E. On the way home I discovered some issues with the coach. It was missing a trim component in the cab area, the coach had not been winterized and therefore had leaking issues with the shower faucet as well as the water had traveled out of the shower stall, across the bathroom floor and into the hall to the bunk beds! I was promised a new faucet, but never did receive it. Upon arriving home, we loaded the new camper as we were scheduled to go on a trip the very next day. Here is the list of items we discovered wrong on the first trip: Water came in to the main area of the coach from slide side while driving in the rain. (during a two hour drive my wife had to mop the coach floor 4 times!) Sewer drain line does not match up with the hole in box. Also that box was full of water also after driving in the rain. When heat is turned on, entire floor of main coach raises and waves. Shower floor pan or shower surround and door are crooked, but there was no caulking at all on either. Awning appears to leak all the way across where connected to coach. Storage door warped and must have allowed water in as the floor of the storage is rotten. Black and Grey tank heating pad covers keep falling off. Water comes in near stove, dinette and behind drivers seat when it rains outside while parked and slideout is extended. (also found it leaks when slide is not extended) After a day, rusty water oozed out from under dinette, behind drivers side seat. TV in bottom bunk doesn't seem to be connected to antennae. Large "bubble" in linoleum behind drivers seat. When I arrived home from that trip, I checked the air in the tires! It's a wonder I made it home from South Carolina! Tire pressures ranged from 10 (yes 10) to 60 with no two tires being inflated to the same pressure! No windshield fluid in the unit at all! My well being was jeopardized by this dealership having not checked the basics. I actually wanted to drive back down and trade back for our toy hauler, but I was told that it was already sold as it was one of the nicest trade ins that they had ever gotten. I contacted Thor motor coach and asked them to come and get it and take it back to Elkhart IN to fix all of the items and was told that they would not do that. I have had to make arrangements at another dealer for APRIL 2019 to have the items looked at! I have now put the unit in storage so it cannot take on any more moisture, however there is a possibility that being stored at 54 degrees the floor may develop mold. RV outlet USA NEVER, ever offered to fix the unit! All they did was get me the trip piece for the cab, but even that was a fiasco! Originally I was sent a grey seat belt! The missing piece was a TAN seatbelt adjuster cover. I actually went out on the Ford parts website and took pictures of the page showing the part number and sent to Chris, the Service Manager in order to get the right part. I feel that they need to be in direct contact with Thor Motor coach and myself to ASSURE this piece of *** unit is fixed, completely replaced with a NEW unit or some form of monetary reimbursement should take place as I feel I have been more than gracious about the whole situation.
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Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Anonymous

Great service - RV Outlet USA NMB

Excellent service! Did not shop in Savannah because all the dealerships had such horrible reviews. RV Outlet USA was great - easy - professional - priced right! Justin was the best - Thank You
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Reason of review:
Good customer service
Anonymous
map-marker Ringgold, Virginia

Bait and Switch

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I sent an email to RV Outlet USA about a RV requesting their BEST price. I was sent a price that I thought was way low, like 30k low. So I asked if that was correct and what was what was wrong with the unit. They said nothing, it is a brand new 2017 model. I then inquired about transport to the west coast. I gave them my address and they came back with a quote of $5403.60. I said no problem then stated the price of the RV $19850 + 5403.6 for a total of $25,253.60. The salesman then called me and said "Yes your are correct, $19850 + 5403.6 for a total of $25,253.60". So I gave him my credit card to make a $500.00 deposit. About 30 minutes later I get a message that he mis-quoted me and the real price was $52k + $5403.60. I aske hime 3 times if the price was right in emails and I have the voicemail confirming it.
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Reason of review:
Pricing issue

Preferred solution: buyer beware

1 comment
Guest

So you new it was to low and there probably was a mistake, but yet you continued. You must be insane to get upset over this, sounds like you wanted to screw someone and when it didn't work you got mad. What is the world coming to?

Anonymous
map-marker Eden, North Carolina

RV OUTLET USA RINGGOLD, VA

THIS BUSINESS SELLS NEW AND USED RVS AND TRAVEL TRAILERS. THEY ARE LOCATED ON HIGHWAY 58 IN RINGGOLD, VA NEAR DANVILLE. I THINK THEY ARE THE WORST RV DEALERSHIP IN THE COUNTRY. TOTALLY MISREPRESENTED THE CONDITION OF A USED MOTORHOME PURCHASED FROM THEM. THEY PERFORMED A VERY POOR PRE-DELIVERY INSPECTION. REFUSED TO HONOR THEIR WORD REGARDING REPAIRS. BEWARE OF THESE PEOPLE AT ALL COSTS. THEY ARE VERY NICE UNTIL YOU DRIVE OFF THEIR LOT. SALESMAN WAS NOT KNOWLEDGEABLE. THEY ARE SHORT STAFFED AND USED THAT AS AN EXCUSE NOT TO TAKE CARE OF OUR COACH. NOBODY FROM THIS PLACE WILL RETURN YOUR CALLS. THE OWNER WON'T RESPOND WHEN YOU TRY TO CONTACT HIM.
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Reason of review:
Poor customer service

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