New Reviewer

Extreme dissatisfaction with local branch

Have had problems since day of purchase. Have been lied to prior to purchase by sales and service. Upon pick up of RV never told of water tank issue that had to be replaced. Tire inflation extremely low making it difficult to drive. No dash AC. Water tank leaking, tank replaced still leaking. Wood saturated. Managers Difficult to get on phone. Service department never Answers phone. Don't recommend this store to anyone doany one

User's recommendation: Don't visit our buy from RVOne.

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ID
#2536281 Review #2536281 is a subjective opinion of poster.
Cons
  • Poor quality materials in unit
Loss
$37
Preferred solution
Full refund

Made the mistake of purchasing a new RV from RV One Fort Myers

RV One Review Wow, where to start. There were so many issues with RV One, that I lost track. Starting on the first day, when I agreed to a price with the sales manager (over email) for a specific RV. Then he passed me onto a sales person, who told me the price was $15,000 higher than what I was told from the sales manager. I should have walked away at that point, but stupidly I did not. After sending the sales rep the email conversations, he reluctantly agreed to the price I already agreed to with the manager. Then the next problem I live 7 hours away from RV One Fort Myers, and I wanted to purchase it over Memorial Day weekend. I only wanted ONE TRIP up there to inspect the RV, pay for it, and drive off. The salesman assured me that would work fine. When I arrived up there, he then told me their service / prep depart was closed, so I would have to come back another weekend to pick it up. He told me this AFTER I drove 7 hours, and AFTER he promised I would be able to drive it off the lot over the long weekend. Total sham. Again, I should have walked away, but I am a moron, so I did not. It seemed the salesmans only words from this point on were I need a credit card for deposit and did you wire the money yet. The most unprofessional, and stereotypical slimy tactics. Upon pickup (after driving up there AGAIN), I discovered that the alignment was jacked, the house batteries were completely dead, and they damaged the oven handle during prep. They were nice enough to wrap the handle with duct tape. When I asked if they were going to fix the other items, they showed me the contract that all suckers/customers sign when buying from RV One it says NO WARRANTY, AS IS. This is a brand new 2020 RV, and they WILL NOT fix anything on it. Even the things they broke. Before I drove off the lot, they said to call the service department tomorrow, and they would order a new oven handle. Like a sucker, I believed them. Drove off, then their service department ignored all my emails and phone calls. On my (long) drive home, I also discovered a major LP Gas leak. I was able to find and fix it quickly with soapy water during prep the gas lines were not tightened correctly. Shocker. This was an extremely dangerous mistake they made. Luckily, the RV company Nexus stands behind its products, even though RV One does not. I have been working directly with Nexus, who is paying for the numerous repairs needed. Bottom line, I was an idiot for ignoring SO MANY red flags with this dealer (there were so many issues that I had to call Nexus to ensure that RV One was in fact a legitimate dealer). I was suckered in with a discount from RV One, but honestly it was not worth all the hassle. Be sure to read every line in any contract with RV One take notice of the NO WARRANTY, AS IS on their contracts for new RVs.

User's recommendation: I would avoid this location. Not sure if this is typical for other RV One dealers, but this one made a terrible experience.

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ID
#2096064 Review #2096064 is a subjective opinion of poster.
Service
Rv One Fort Myers Sales Manager
Pros
  • Advertise big discounts

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