New Reviewer

Overall positive Experience with the Service Department

Friendly service, Outstanding communications, and fast turn around time. The repair was done correctly and quickly which is important to any rv owner.

User's recommendation: Highly recommend RV Country Service Department.

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ID
#2404204 Review #2404204 is a subjective opinion of poster.
Location
Fresno, California
Service
Rv Country Rv Repair
Pros
  • Friendly service techs
  • Follow up communications
  • Fast turn around time

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Verified Reviewer
New Reviewer

Sales person was abrupt.

My husband and I put down some money for the trailer at this establishment in 2018. The sales person we talked to at the time was an elderly gentleman who was very helpful and patient with us. He told us that we could trade it in later for another a trailer with more room, though our credit was not great. We were very satisfied with his service, and he was very helpful! When we went back to look at another trailer last week, that gentleman was not there, and we were told that he had retired. So a new person drove us around to look at some RV trailers. When we finished looking at the trailers, we went to the office with the new person so that he could check our credit scores. I personally felt that the prices of the trailers were beyond what we could afford, but my husband felt that he could put down some money for a trailer, but when this sales person saw our credit scores, he told us to please leave! We were shocked, but we left. We are paying off our debts and will continue to do so. But we did not deserve that treatment, this person was very rude. I would not recommend anyone I know to buy a trailer here, and even if I had the money to pay for a trailer, it would not be here!

User's recommendation: I would not recommend my friends to go there.

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ID
#2274015 Review #2274015 is a subjective opinion of poster.
Location
Fresno, California
Service
Rv Country Sales Representative
Preferred solution
Apology

What the H@***l's going on

We bought a 2018 RV and it's been in service more than we've been able to enjoy it and the repAirs are MINOR! I leave messages and no response, i call and call and it's like they're ignoring my calls, goes straight to VM. The service department needs to HIRE MORE HELP or new management needs to CRACK THE whip. This is the worst service experience I've had.
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ID
#1362418 Review #1362418 is a subjective opinion of poster.
Location
Fresno, California
Service
Rv Country Rv Repair
Reason of review
Order processing issue

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