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Ruths Roses

Ruths Roses

www.ruthsroses.com
What is your customer experience with Ruths Roses?

Ruths Roses Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Ruths Roses has a 1.0 star rating based on 1 customer review and consumers are mostly dissatisfied. Recent recommendation advises using other florists in Pompton Lakes. Reviews cite poor customer service, limited product variety, and a high price level.

Positive Feedback

No positive comments appear in the available review.

Negative Feedback / Risk Areas

  • Ruths Roses customer complaints include non-delivery and no notification to the buyer.
  • Unexpected $19 service fee and unclear billing practices frustrated the purchaser.
  • Failure to fulfill an online order led to missed occasion and unresolved refund concerns.

Key Takeaways for Future Customers

  • Read Ruths Roses reviews before ordering and confirm fulfillment and delivery timing.
  • Verify service fees and billing, and contact customer service proactively for confirmations.
  • Consider alternative local florists if reliability is critical.
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Verified Reviewer
| map-marker Wayne, New Jersey

Didn't deliver and didn't notify me

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I selected flowers and after they added $19 onto the price which they said was a service fee I ordered them. I never heard from the recipient so I sent an e-mail to the company only to learn that they were unable to fulfil the order (despite their on line ad) and never bothered to notify me.

I would have gone on thinking the person had received their flowers. Flowers are for a specific occasion.

It's too late now. It's so unacceptable and irresponsible that they didn't bother to call me.

View full review
Cons:
  • Irresponsible

Preferred solution: They gave me a refund, but it's too late. The occasion was ruined.

User's recommendation: Use one of the other florists in Pompton Lakes

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