Ruths Beauty

My daughter bought me a wig for my birthday and they took so long to ship it. I called several tines and they said it would be there soon.

When i finally got the wig there was no combs and there were straps that werent completely finished. My daughter work overtime to pay for this $450.00 wig. I was highly upset and when i called about it, they never returned my call. ***!!

Never ever order from that store.

Dont do it, its not worth it! Bad bad people

my daughter ordered me a wig because I was recovering from cancer. she worked really hard for the money to get one of their wigs.

Their wigs are so expensive you think they would give you good service. they took forever to call back. They didn't send the wig until two weeks later. The wig straps weren't fully done and the wig didn't look like the photo.

and they never pick the phone up.It was so upsetting to me because my daughter paid so much money and they wouldn't even allow for you to return it. very bad service. I beg of you, don't ever buy wig from them.

bad service and the cost of the wigs are way over priced. I cried because my daughter worked so hard to get that wig for me.

Twice I've ordered from Ruth's beauty shop and received unacceptable service. They don't respond to emails or phone calls.

They won't send your product or refund your money. They'll reply months later apologizing still without sending the product and still without giving you a refund. They offer you 50$ off your next purchase when they haven't even sent the first purchase. Worst business ever.

Please do not do service with them. The only way to get your money back from doing service from them is to call your bank and report it as a fraudulent transaction. They're a scam. I have no idea how their business is still in service.

Their wigs cost too much money to treat their costumers this way. It's infuriating.

WARNING!!! do never ever purchase anything from Ruth's beauty shop!! I placed an order on 7/22/16 which I never received. It was a custom order costing 426$US, order N 6869. I waited 6 weeks and still had not received an update order status or shipping information. I tried every way possible to contact the company: by mails, by phone, through their official website but I couldn't get any response. I asked for a returned if the product is unavailable… However I didn’t get any answer from Ruth’s beauty shop.

I have all the documents proving this review. For further information this is my mail: najlaelrhorfi@***.com.

I'll keep posting my experience with this very bad company to rise awareness for all potentiel customers.

I purchased a unit on Sep 20, 2016 tried to expedite the unit was told they only expedite clearance units so I was sent a unit that was longer in length but it started to shed so i returned the unit still no response no exchange no refund nothing the women seems to be very nice but they just have bad communication skills I love their units and I purchased from them once before and had no problems but I just had a bad experience with them this time so I will not purchase from them anymore sometimes we just have to let go and let God by the way it's October 18, 2016 and I still have not heard from them so I reported them to BETTER BUSINESS Bureau hopefully I will get a response

See review in picture! I posted this negative review, or at least I tried to, and lo and behold, they took all reviews down off their site.

Probably getting a bunch of negative reviews and couldnt continue to hide them so they just don't allow any reviews anymore. How not transparent of them.

I ordered a full lace wig (about my 10th purchase) from Ruth's Beauty Shop on 7/21/15. I waited a week and still had not received an updated order status or shipping information.

I contacted the company on 7/29/15 and was told it would ship that day. However, it never shipped. I contacted them on 7/30/15 and was told that the color of hair I ordered was out of stock in the length I wanted so they offered a longer length in my color preference for an additional $50. Um, NO!

I explained I was leaving for vacation in 2 days and needed my order before then. I was told they could waive the fee and it would ship that day.....Still nothing. No shipments, no updated order status. I then requested my a full refund on 8/3/15 since I never received my order.

I was told it would take 3-5 business days for me to receive my money back in my account. I periodically checked my account through the week and still....NO Refund. I emailed customer service again on 8/7/15 and was told the refund process would be issused today, but it would still take an additional 3-5 to post back to account. And here it is Thursday 8/13/15 and I have not received my MONEY ($379.00).

I called my bank to launch an investigation into this charge on my account for a purchase that was never received and fraudulently taken from my account. Never, Never, Never purchase anything from Ruth's Beauty Shop, ruthsbeautyshop.com!!!