Very disappointed order wig and never received it, was told

Never recieved my wig. Ask for money back she stated "we have a policy "when you return the product we will return the money , but the thing is she never sent the wig. Ripping people off of their money.
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ID
#1245856 Review #1245856 is a subjective opinion of poster.
Reason of review
Poor customer service

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Verified Reviewer
New Reviewer

Unfinished wig

My daughter bought me a wig for my birthday and they took so long to ship it. I called several tines and they said it would be there soon. When i finally got the wig there was no combs and there were straps that werent completely finished. My daughter work overtime to pay for this $450.00 wig. I was highly upset and when i called about it, they never returned my call. ***!! Never ever order from that store. Dont do it, its not worth it! Bad bad people
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ID
#1091062 Review #1091062 is a subjective opinion of poster.
Reason of review
Bad quality

The worst customer service and the wigs are way overpriced

my daughter ordered me a wig because I was recovering from cancer. she worked really hard for the money to get one of their wigs. Their wigs are so expensive you think they would give you good service. they took forever to call back. They didn't send the wig until two weeks later. The wig straps weren't fully done and the wig didn't look like the photo. and they never pick the phone up.It was so upsetting to me because my daughter paid so much money and they wouldn't even allow for you to return it. very bad service. I beg of you, don't ever buy wig from them. bad service and the cost of the wigs are way over priced. I cried because my daughter worked so hard to get that wig for me.
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ID
#1050235 Review #1050235 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$450
New Reviewer

Ruths Beauty - Shipping Service Review