Iniya Lvm
map-marker Clinton, Tennessee

Horrible Experience !

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- UNSCUPULOUS ! This is how I would describe my experience with RW Chevrolet. At first when they contacted me after I did internet inquiry to get a special "EPRICE" on a car, I really thought this was going to be the best dealership to work with & buy a car from. I have an unusual situation when it comes to the financing, there's been very few (3) dealerships I've contacted that's been willing to work with me & RW Chevrolet was one of those.

The salesman I had was John.They were very positive they could make things work and it seemed like they were trying really hard. I got the call, they worked it out so I ask what the monthly payment would be, he gave me an amount that was almost $200 more than it should've been. I was blown away. I figured with my situation it might be a little higher but not that much higher.

I told him I could not do that. Then I received a call from someone named Shannon or as I like to call him, THE SNAKE IN THE GRASS ! He was one of those fast talking, pushy, dishonest, wont take no for an answer, that will brow beat you and guilt into a deal that you have repeatedly told him you cant afford. In my conversation with Shannon he gave two different amounts they were giving me for my trade.

He told me one amount and less than 2 minutes later my husband came thru the door & I tried telling him the deal they had came up with. It was on speakerphone & Shannon just cut me right off. He then tells a much higher amount im getting for the trade (talking 90mph like he's jacked up on something).Every chance we could get a word in we told him we couldn't afford a payment like that but it was like we never said a word. He goes on & on about how hard they've worked on this.

During all this ranting he calls off the car price for some reason but the price he said was more than what the regular price was on the website (they never did send me the special "EPRICE"). When I ask him about it he said he was giving me more than my car was worth so he had to up the price of the car to make up for it and that way it would look like I was putting a bigger down payment on the car. I ask several times what all the actual amounts are (car price, trade-in, dealers fees, taxes, title fees, interest rates & the length of the loan) & he wouldn't tell me. He just kept going on & on about how hard they've worked on this & would not except the answer "I CANNOT AFFORD A PAYMENT LIKE THAT" He continued this until I started crying & agreed to come get the car knowing I could afford it.

That finally got me off the phone with him. I then email John, the salesman, & told him I wasn't coming. After sending that they started calling me again but I didn't answer. First thing Monday morning I email John again & ask him to send me the info on the financing, a breakdown of everything & how it came to that payment amount.

He hasn't & wont give me that info. Am I not the one who would have to make that payment ? Am I not entitled to that info ? I checked my credit after this & I have 5 NEW HARD INQUIRIES from this & one of them showed up as a mortgage loan.

This dropped my score by over 20 points. Now Ive called the General Manager, Mark Trout, or something like that. I told him this whole story & told him I wanted the info on the financing. He said he would get that together and call me back in a few minutes.

Haven't heard a word back. Later that evening I did get a call from John, the salesman. He ask me if I would use him to get me in a different car. I replied "not" & that's all he let me get out.

He said "well have a good day then" & hung up on me. I was going to say "not if all the terms and fees of the financing are going to be withheld from me" . That's the last contact Ive had with the dealership. The whole thing just seems shady, dishonest and not very forthcoming to me.

One thing that was said to me in the very first conversation was "WE ARE A FULL DISCLOSURE DEALERSHIP". It doesn't really seem that way to me.

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Reason of review:
Will not disclose finance info.

Preferred solution: I want my information. Also just want to inform as many as i can about the shady dishonest way they do their business.

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