Rustico Tile and Stone Reviews

Stay away! I ordered and paid for a sample of red Saltillo tiles and then ordered 1100 tiles based on the sample from them for delivery in California. The tiles I received were completely different than the sample. The sample's color was baked in while the actual delivered tiles were clearly painted red. The tiles have a manufacturing defect with blisters and are peeling. Customer support gave me the run around telling me it is natural for the tiles to have one or two small holes. Look at the pictures below, the holes are not small and the tiles have multiple blisters. Beware they don't offer any guarantees and you are completely at risk. Here are the tell signs that you will be stuck with a $5000 loss like I am: 1) You have to pay in cash or direct bank deposit so no chance to get your credit card company to help with issues 2) They make you sign a contract requiring all damages need to be reported at delivery - who can check 1100 tiles at delivery??? 3) if you want to bring legal action against them the contract states it has to be done in their local county - so if you don't live there you will have to travel to TX for any court appearances. 4) Contract does not provide any guarantees on product quality. In short if you want to be 100% at risk with almost no recourse this is the place for you. Otherwise go to a company that accepts credit cards, have a reasonable return policy and don't make you sign a unreasonable contract that gives you no protections. Stay ay asSt

User's recommendation: stay away.

Stay away! I ordered and paid for a sample of red Saltillo tiles and then ordered 1100 tiles based on the sample from them for delivery in California. The tiles I received were completely different than the sample. The sample's color was baked in while the actual delivered tiles were clearly painted red. The tiles have a manufacturing defect with blisters and are peeling. Customer support gave me the run around telling me it is natural for the tiles to have one or two small holes. Look at the pictures below, the holes are not small and the tiles have multiple blisters. Beware they don't offer any guarantees and you are completely at risk. Here are the tell signs that you will be stuck with a $5000 loss like I am: 1) You have to pay in cash or direct bank deposit so no chance to get your credit card company to help with issues 2) They make you sign a contract requiring all damages need to be reported at delivery - who can check 1100 tiles at delivery??? 3) if you want to bring legal action against them the contract states it has to be done in their local county - so if you don't live there you will have to travel to TX for any court appearances. 4) Contract does not provide any guarantees on product quality. In short if you want to be 100% at risk with almost no recourse this is the place for you. Otherwise go to a company that accepts credit cards, have a reasonable return policy and don't make you sign a unreasonable contract that gives you no protections. T

Any correspondence I've had with this company has been courteous, helpful and very friendly. They answered my *** questions with grace. They're knowledgeable about their tiles and go well beyond the call of duty to accommodate. I'll add photos when my tile's installed !