Anonymous

Overvalued and Overrated

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Very disappointing. Realized that the reason the ads focus on the old man is to distract the customer from the food and everything else. If the company was good there would be no need to do cheap ads. If the food was good they would talk about that and show it. If the owner has to star in his own commercials that is very cheap and so too probably is everything else about the place. The ads are terrible and got worse. I turn them off immediately. Avoid.
View full review
Cons:
  • Poorly quality
Anonymous

Do Not Go To Russells In Buffalo

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Overpriced, the worst do it yourself ads. Avoid, do not recommend.
View full review
Pros:
  • Ample parking lot
Cons:
  • Unimpressive
  • Food quality questionable
  • Needs to be a lot better for those prices
Reason of review:
Bad quality

Preferred solution: Improve quality for everything to justify high prices or lower the price to where should be

6 comments
Guest

Overaged guy with overaged food and oversized ego. Loser place.

Guest
reply icon Replying to comment of Guest-1818771

Russells? Who cares?

Guest
reply icon Replying to comment of Guest-1818771

If the owner has to focus on himself in the ads and not the food, then the food cannot be very good either.

Guest
reply icon Replying to comment of Guest-1818771

This guy will do anything to get his face everywhere. Looks like insecurity.

I immediately turn off his ads, not worth anyone's time.

With his restaurant closed due to the virus looks like he has too much time so he hangs around hoping someone will notice him. Sad.

Guest

And here we have complaint number 5 from the same loser about this restaurant...

Guest
reply icon Replying to comment of Guest-1817258

Ego, ego and more ego. Why not create a Russells EGO hall of shame?

View more comments (5)
Anonymous

Don't Bother With This Place

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Food isn't worth the price, owner has a huge ego and people are sick of seeing his face. Just stay behind the scenes, serve good food with good service please and keep your face out of it. If your place is so good then you would not have to constantly tell people about it. That you do and have to tells customers this is probably not a good place because if it was you would not have to tell people about it all the time. The finer and better restaurants in town do not advertise or do it minimally because they know the food and service will speak for themselves. That's classy. Boasting about it and thinking you are a celebrity is disgraceful and people here do not like such an ego.
View full review
Cons:
  • Have had better for lower prices
  • Needs a new spokesperson tired of the old guy
  • Too much ego not enough quality
Reason of review:
Bad quality
3 comments
Guest

This place is awful. Ads are even worse.

Old guy needs to drop the ego.

Donated money to a hospital, made a speech and it was all about himself! What kind of a person does that?

Guest

This is your FOURTH complaint against this restaurant! And anyone reading this can tell it's been you all 4 times because you continue to misspell the name of the restaurant! Dolt!

Guest
reply icon Replying to comment of Guest-1814536

A lot of people do not like this place, that is why they have to advertise so much to get business. Figure it out. Duh.

View more comments (2)
Anonymous

Not Worth Your Time Or Money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Poorly done all the way around from the food to the service to the ego owner. So many other better places to dine that do not have to resort to desperation tactics in their ads, so distasteful. No, we don't ever want to be your guest so get off the air and give the viewers of programming they want to watch a rest. Thank you and the exit is that way.
View full review
Cons:
  • Bad ads with ego owner
  • Tasteless in every way
Reason of review:
Bad quality
Anonymous

Mediocre, Overpriced Egotistical Owner, Avoid!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Not a place you want to go, and the owner has a gigantic ego that is very displeasing especially in an area where people are humble and do not like that behavior. This guy thinks he's important here, but he isn't. He puts his name on everything including the yule log broadcast which is disgraceful, disrespectful, and disgusting. Avoid this guy at all costs. Don't go to his stores and turn off his ego ads immediately. He says be our guest and let us do the rest. How about giving his ego a rest and just going away.
View full review
Reason of review:
Bad quality
Anonymous

Don't Bother - Food Bad, Ads Worse

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The owner fancies himself as a connoisseur of fine foods and an actor but is neither. This place and the ads are poorly done and overdone. Better selections for better prices with better food, service and especially ads are in the area so recommend you AVOID RUSSELLS and find yourself a better place that is serious about its food, quality, service and communication with customers. No clown, please, only seriously good food and service at good prices. Quality counts, not ego and self importance. Stop being a legend in your own mind. Get off the airwaves and do professional ads please.
View full review
Pros:
  • Good location
Cons:
  • Overpriced
  • Owner is a clown with bad ads
  • Better choices available
Reason of review:
Not as described/ advertised
3 comments
Guest

I turn off the ads as soon as they come on. Who wants to see that?

Guest
reply icon Replying to comment of Guest-1794912

Get that clown off the air. What a joke.

Guest
reply icon Replying to comment of Guest-1794912

Overdone like the food

View more comments (2)
Anonymous

Overpriced And Horrible Ads

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The food is good but not that good. If you are from a better place than Buffalo, which is most places, then you will know that this food is good for Buffalo but not good overall. The owner has taken it upon himself to star in the worst ads you can imagine, with him in ridiculous situations, which shows that the restaurant, food, drinks and atmosphere cannot be taken seriously, either. Despite what they think of themselves you can find much better food and value elsewhere in the Buffalo vicinity such as in nearby Niagara Falls and Toronto. Toronto has an excellent exchange rate for US currency so you save over 30% on that basis alone for better food, drinks and atmosphere.
View full review
Pros:
  • Looks nice from the outside
Cons:
  • Better food and values at other places in the vicinity
  • Not top quality
  • Clownish ads that are egotistical
Reason of review:
Bad quality

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article