Russells of Neillsville
Russells of Neillsville Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mostly negative sentiment: recent Russells of Neillsville reviews report a bad experience with staff rudeness and unresolved appliance issues after purchase.
Key Takeaways for Future Customers
- Expect potential delays between payment and installation and keep all receipts.
- Document calls and appointments; technician appointments may be missed.
- Consider warranty registration status before finalizing purchase.
Negative Feedback / Risk Areas
- Repeated customer complaints about rude customer service and unhelpful staff.
- Reports of mismatched model/serial numbers and appliance not registered, affecting repairs.
- Calls hung up by management and missed technician visits.
Positive Feedback
Purchase and installation were completed; buyer advises caution based on their experience.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mostly negative sentiment: recent Russells of Neillsville reviews report a bad experience with staff rudeness and unresolved appliance issues after purchase.
Key Takeaways for Future Customers
- Expect potential delays between payment and installation and keep all receipts.
- Document calls and appointments; technician appointments may be missed.
- Consider warranty registration status before finalizing purchase.
Negative Feedback / Risk Areas
- Repeated customer complaints about rude customer service and unhelpful staff.
- Reports of mismatched model/serial numbers and appliance not registered, affecting repairs.
- Calls hung up by management and missed technician visits.
Positive Feedback
Purchase and installation were completed; buyer advises caution based on their experience.
Turn one complaint into a collective action
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Verified Reviewer
Our personal experience
We purchased a refrigerator from Russell's of Neillsville in Neillsville Wisconsin. When we paid for it on 7/29/23 we were given a receipt for "an open account.
" We were given a reprint receipt on 8/28/23 when they installed it. On 10/1/23 I called saying you could hear water running every time you shut the door and there's no water hooked up to it. Since that call, Russell's has been very rude, disrespectful, not helpful, lied, even the owner Travis hung up on me. Jordan set up a technician appointment for us and no one came or called, the model/serial numbers the store had didn't match the company, Jordan didn't actually do the things she said she did or was going to do.
Our refrigerator was never registered with the company. Mandy was very rude and disrespectful told me that there was nothing wrong with the refrigerator so I needed to knock it off. Jordan said she would have Travis the owner call in the morning. I called 2 days later and explained things to him.
To which I was hung up on.
We paid for the refrigerator, waited 30 days to get it, have had it 34 days and it's acting up, and Russell's of Neillsville is being less than cooperative, rude, disrespectful, and not helping us. I guess as first time buyers, we can say, we're last time buyers and we will not recommend this store or Crosley product to anyone.
User's recommendation: We don't recommend them, as customer service is a nightmare.
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