Brand new Jetta sprayed with clear coat
To make a very long story short, I bought 2 cars from Russell Volkswagon in Catonsville in a 6 month period. I brought my Jetta in for a scratch repair. A BMW was getting a clear coat spray, and my ENTIRE car was coated with clear coat. They gave me the run around, damaged ( scratched) my car, dented my wheelwell..gave me the runaround - more scratches- I missed work , lost sleep, and STILL have a damaged Jetta. ( scratched hood, grill, sides) I am FURIOUS DO NOT BUY from Russell. They are a heartless company, they do not care about you
Poor customers service at russell volkswagan
my experience with russell volkswagen was terrible. i was left just standing around when another customer came in and took my sales person right away from me. i decided to get in my car and leave. the sales person acted as if he made and manufacted the car himself. he showed me a car i didn't even ask to purchase. i inquired about a convertible and he tried to press me with a regular hard top wagan. when i began ask price information he gave me a price and left without even trying to close the deal, rushing off to help someone who had just walked in the door.
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