Richa Bst

Russell And Smith Ford - 2011 Ford F350 Pickup Truck Review

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I found a used truck on that was being offered by this dealership. When I called them inquiring about the truck they said they'd email me an out the door price. When they sent this it was several thousand more. I called and they said the truck was priced incorrectly and Allah was very unprofessional to say the least. I had to continually call and text Brandon the sales guy for pictures of the truck with very poor return communication. I texted him twice to confirm that truck was a short bed but he never replied, I then called and he said he was standing in front of the truck and that it is indeed a short bed. I fly from AZ to TX to get the truck and when I get there the truck is a LONG BED! After several hours of being pushed to the side as they help other customers I finally get a discussion. Daniel a manager acknowledges that he is positive that Brandon made a mistake. The made it very clear that they would not pay to fly me back home nor my flight expense to get it there to find that the truck was not what they had sold me on. The pictures they kept sending me were at terrible angles so you couldn't tell and that's why I kept asking to make sure. Keep in mind I just spent $560 on a ONE way plane ticket! So I was stuck making a decision if I should fly back home and have to have came out of pocket for over $1,000 or if I should just accept the truck not being what I wanted nor was told it was. I told them that I would like for them to take $1,000 off the price of the vehicle because that's what it would have cost them to fix their mistake ethically by paying for my flight out there and back because their salesperson misled me and gave me the wrong information which not only cost me hundreds of dollars to get there but also my time. They were still once again refusing to do that and said that they would knock $500 off the price of the truck but if I did not buy the truck I would be on my own to get back home and all expenses that come along with that. This is the absolute worst buying experience I have ever had and I cannot believe the people that act in this fashion can stay in business. I highly advise that if you are shopping for a new or used vehicle that there are many many other places in the city of Houston to buy a vehicle and to avoid this dealership at all costs.
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Reason of review:
Pricing issue
map-marker Walnut Creek, California

Russell Smith Ford - Houston, TX

This concerns Russell Smith Ford in Houston Texas.I purchased a 2013 Mustang from them. Was really excited by the sales department. However, after about 6,300 miles I noticed that the sight glass to the radio had started to "fog" or get a moisture look from the bottom upward.I took the car back to Russell Smith service department who told me that they had to order the part to cover under warranty. Due to the fact that I travel extensively, we were delayed installing the part until today (2.5 months later). I still have only 10K miles.Well Russell Smith won't cover under warranty. Stated it was an external issue and not in the radio. Now I have a new car that has a cosmetic issue. Just not right. Turns out that Russell Smith is just another hollow dealership with lots of words and no action to support.If you all are thinking of purchasing a new vehicle at this dealership-RUN AWAY & DON'T!
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