RunSignup
RunSignup Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.8 star rating from 5 reviews; sentiment mostly neutral and 50% would likely recommend. RunSignup reviews show mixed experiences with registration and fulfillment.
Key Takeaways for Future Customers
- Expect flexible race options and easy-to-use signup when it works.
- Be prepared to contact customer service for billing, refunds, or registration issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about mistaken billing and incorrect charges.
- Difficulty reaching a real person for support and delayed refunds or missing items.
Positive Feedback
Some users report fast, helpful responses and smooth registrations when support is available.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.8 star rating from 5 reviews; sentiment mostly neutral and 50% would likely recommend. RunSignup reviews show mixed experiences with registration and fulfillment.
Key Takeaways for Future Customers
- Expect flexible race options and easy-to-use signup when it works.
- Be prepared to contact customer service for billing, refunds, or registration issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about mistaken billing and incorrect charges.
- Difficulty reaching a real person for support and delayed refunds or missing items.
Positive Feedback
Some users report fast, helpful responses and smooth registrations when support is available.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Summerville, South Carolina
Hello, I'm trying to contact someone...
Hello,
I'm trying to contact someone about the race that I paid for and i didnt recieve absolutely anything that I ordered. Please let me know about this and what can be done, I really would like to get my stuff that i ordered.
- You get to race anytime that you want
- Sometimes you dont recieve your items
User's recommendation: Not looking good at the moment
Panama City, Provincia De Panama
Great company, just needed the phone number I could not find…
Great fast and easy to work with . Solved consultation almost immediately. Highly recommend this company to work with
Shirley, New York
I’ll talk about it on the phone
- Course was poorly marked, turning 8k into 10k.
- Staff directed me the wrong way and laughed.
- Bib 89, please look up and adjust my time.
I was running a 8k which turn into a 10k due to poorly marked course and staff that was rude and made me go the wrong way during my race he told me go a that way and I did then I came back and he was siting down laughing, it was very disrespectful. I was on track to be first , until theses wrong turns .
Other people took wrong turns as well , bib 89 look me up and change my time . Thank you for hearing me
User's recommendation: Mark the course better / and other people even took wrong turns as well
Schertz, Texas
Change email on acct
- No real-person support, only paid text chat.
- Email can't be changed; race email edit is grayed out.
- Real-person support would earn five stars.
Very disappointing you cannot get a real person to talk to you except via text and then they want five dollars if you really want a solution no thank you. All I really wanna do is change the email on my account and it will not let me. If Im registering for a race and I can edit my registration its still grayed out where I cant put my new email.
Always with Customer Service talking to a real person is the most important and thats how you get a five star
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharge card issue
Fraudulent credit card charge. Almost impossible to speak to customer service. I would really have liked to talk to a person.
User's recommendation: Nope
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAm I registered early for Oct 2025 Bills beer run
- Registered June 6 2025 for Bill's Beer Run.
- Oct 2025 event.
- Please confirm status and refund $250+;I paid and ran hurricane makeup race in 2025.
I registered on June 6th 2025 for Bill's Beer Run rumning in October 2025. Manasota tract club tells me registration opens today July 1, Am I truely registered for this event ?
If not I need a refund of the 250 plus dollars spent. Wonding if it went toward the hurricaine makeup race in early 2025.
I have already paid and participated in that event. Help please.
.
User's recommendation: Not upset at all just trying to make contact. Fine out what the status is. Good company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFrustrating
After years of registering for races I couldn't register . Difficult to get through. System sucks; very frustrating.
Portage, Michigan
Regarding proper email address
I hope you now have my correct email address:phillipskwr@***.com. Please verify this. Thanks, Richard PHILLIPS
Email/payment issue
- Tried to register for a Springfield IL 5k; cards were declined.
- Using my husband's email worked; I need a reset to use my email.
I tried multiple times to register for a 5k in Springfield il.
It would not take my credit cards - I tried multiple- I contacted the credit card companies and they stated the issue was on runsignups end. I used my husband's email and was able to register- using the same payment method i tried using with my email.
I need it reset so I can use my email to register moving forward.
Chicago, Illinois
Good communication received which is what I wanted ‼ They explained the reason for the apparent unusual sign-in attempts had an to do with faulty location signaling, my account was fine! ,
- Unusual sign-in alert and password change request.
- Password updated, but the same message repeats.
- Asks for a real person.
I am a Stone Age 77 yo avid runner!! Recently got your message about unusual sign in to my account and to change password!
I did so!!!
But got another message saying the same, and dont know how/why to do it again!! Real person, PLEASE!!
User's recommendation: No problem!!!
Scituate, Massachusetts
$312 charge to my Visa card on Nov. 18, 2024
- John Cudihy says he never agreed to support anyone in a run.
- Please call 508-341-****.
- Visa fraud dept asked to resolve; Visa showed DIGISTOR24.
to the best of my knowledge I never agreed to support anybody in a run - please call me at 508-341-****.
I have talked to the VISA fraud department and they asked me to try and resolve this with you - my Visa showed DIGISTOR24
Sincerely,
John Cudihy
User's recommendation: You charge me $312.38 to support someone I don’t know and live in Louisiana when I live in Massachusetts. Are you going to send me the credit? I’ve sent another response to someone at your company please call me 508-341-****.
Problem signing up Mattituck Turkey Trot
I am not pleased. I need to speak with a human being.
I have not been able to register for the Mattituck Turkey Trop.
Please help me out. Thank you.
Judith
Question about race
I am signed up for the race for the Warrior in Fort Wayne in. May 18,2024.
I have been in a serious car accident and am walking with a walker. Will this be a problem?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncorrect billing charge
- Charged $143 on AM Exp; I only ran the Greenway marathon and the registration fee was only $35 for a virtual half-marathon.
- I have a stop payment.
I have been charged $143 on my AM Exp. I did not buy or race except at the Greenway marathon. The registration fee was only $35 for a virtual half-marathon.
I have a stop payment till this situation is resolved.
- Mistaken billing
Preferred solution: Full refund
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