Runnings
Runnings Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Runnings has 2.4 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Runnings to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Without a doubt retraining for this employee. I have had nothing but positive interactions with super nice employees in the past and still have my customers from O’Reillys that I’ve sent there. Also planograms are very important part of operating a successful business. My planograms are always up-to-date and priced right per, the law of units and measures. If they were to come in right now you would fail. I was nothing but courteous to Skyler, he did nothing but treat me with disrespect and disregard. I will not be shopping or recommending anyone to that location ever again. Unless someone can reach out to me and explain this guy’s behavior I don’t know if there’s something wrong with him in understand that if there was. I have an employee that works for me that has autism so it’s sometimes hard for him to interact with customers, but we are working with him every day.", "Don’t buy in mobridge sd", "Ensure an employee will assist you", "Go elsewhere".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Runnings has 2.4 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Runnings to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Without a doubt retraining for this employee. I have had nothing but positive interactions with super nice employees in the past and still have my customers from O’Reillys that I’ve sent there. Also planograms are very important part of operating a successful business. My planograms are always up-to-date and priced right per, the law of units and measures. If they were to come in right now you would fail. I was nothing but courteous to Skyler, he did nothing but treat me with disrespect and disregard. I will not be shopping or recommending anyone to that location ever again. Unless someone can reach out to me and explain this guy’s behavior I don’t know if there’s something wrong with him in understand that if there was. I have an employee that works for me that has autism so it’s sometimes hard for him to interact with customers, but we are working with him every day.", "Don’t buy in mobridge sd", "Ensure an employee will assist you", "Go elsewhere".
Review authors value the most Discounts and Special Offers. Consumers are not pleased with Customer service and Layout of Store. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wardha, Maharashtra
Complaint about false advertising of pricing on their shelves
I went in there as I do for all my items. I went to the extension cord aisle and grabbed the extension cord that said it was 999 and there was about 12 more of them then right next to them there are some I said 14.99 There was about 12 of those two..
So I brought it upfront and the guy said 3499 and I said what it says 999 sir and theres about 12 of them so I went back and took pictures and he said no way not happening. I said could I please speak to the manager. Highest on duty today because thats just crazy. Im not doing it.
I havent recorded by the way too. My phone just happened to be on video. I told him that I was the manager at OReillys in Greenfield and that if that happens which there is numerous extension cords all lined up nicely under price tags , we usually offer one price to the consumer of Massachusetts. Im not sure if its in New Hampshire, but his attitude was completely unnecessary..
being the head manager at OReillys in Greenfield I have told many many people to go up to runnings in New Hampshire to find hardware they cannot find at my shop. I will no longer do that because this gentleman his name was Skyler. One of the rudest people Ive ever met who deals with customers. Then he started whispering other customers because I was on my phone just taking the information down.
He was saying he thinks hes gonna rip me off for money on extension cord. I looked over at him I said, sir the extension cords are all very neatly packed under those prices, anyone that would think the same that I did.
He wants again repeated it aint happening. I said I understood that the first time I asked him his name was Has if I could read and showed me his shirt and then he said Skyler.
User's recommendation: Without a doubt retraining for this employee. I have had nothing but positive interactions with super nice employees in the past and still have my customers from O’Reillys that I’ve sent there. Also planograms are very important part of operating a successful business. My planograms are always up-to-date and priced right per, the law of units and measures. If they were to come in right now you would fail. I was nothing but courteous to Skyler, he did nothing but treat me with disrespect and disregard. I will not be shopping or recommending anyone to that location ever again. Unless someone can reach out to me and explain this guy’s behavior I don’t know if there’s something wrong with him in understand that if there was. I have an employee that works for me that has autism so it’s sometimes hard for him to interact with customers, but we are working with him every day.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hopkins, Minnesota
Resolved: Spraying parts
Company fixed the issue and I have been provided with apology. I talked to asley
They didnt have the parts for my sprayer when I bought it and they should have the parts. The part number is 3314**** and the pressure gauge is 1124DAB 100. They should have these parts on hand when you buy sprayers theyre not good.
User's recommendation: Don’t buy in mobridge sd
Lockport, New York
Poor customer service
On May. 28, 2022 I purchased a 6x10 utility trailer($2450) online from the Runnings store in Lockport, NY .
It was a surprise gift for my husband . No issues with the online order. I received a phone call from customer service later that night and was informed that the trailer needs inspection and will be ready for pickup at the store on Tuesday (5-31.) ok great i will pick it up after work. I had my husband meet me at the store on Tuesday, 3:45 p.m.
to surprise him. We live approximately 20 minutes from the location. We go to customer service desk and tell the clerk we were there to pick up the utility trailer. The girl said the trailer was sitting at Pep Boys and couldnt get inspected because there computer crashed because of the 2 hour power outage.
My husband asks, power outage ? The clerk says yes for 2 hours. I asked why didnt someone call us and say the utility trailer wouldnt be ready for pick up. We wouldnt of drove out here The girl gives me a *** look , shrugs her shoulders and says I dont know what a great surprise for my husband.Not!
We left our information and will be back tomorrow. I had a DMV appointment scheduled for Wednesday to get trailer registered. Cancel appointment and reschedule for Thursday. So Wednesday afternoon i call the store for a update.
Customer service says its at pep boys. I call Pep boys and spoke to someone and was told that there was a broken taillight that had to be fixed and that they still COULDNT inspect it yet because computer system was still down. Pep boys was going to fix the broken taillight. Runnings would have to take it somewhere else to get the inspection done.
I was like okay thanks for telling me this because no one from RUNNINGS INFORMED ME OF THIS . The store closes at 9:00 ,so around 7:30 p.m i again call the store for a update. Spoke to a very nice girl who informed me that the trailer was inspected and could be picked up in the morning after the manager gets there and finishes the paperwork. I asked the girl WHY HASNT anyone taken the time to call me and keep me informed on what was happening with this utility trailer.
She stated she left a note for the other customer service girl to call . but .. no one did. She said stop in the store around 8:00-8:30 , the manager gets there at 7:30 and all he needs to do is finish the paperwork.
Ok fine. Appointment at DMV was for 9:45 husband should have time to get to DMV to get it registered.
Thursday morning my husband stops in to get the trailer At around 8:15. Customer service girl (same girl) from previous day says ok Ill let the manager know your here. Husband says ok.
Gives her his cell number, hes going to walk around for a bit. At 9:00 my husband is still waiting pacing around the store now for 45 minutes. He approaches the girl and asks if the manager had paperwork ready. The girl says i dont know..
he has other trailers to do too. We purchased this on Friday, now its Thursday of following week.
She tells my husband she will find him and tell the manager my husband is still waiting. My husband asked the girl if the paperwork would be ready before his appointment at DMV at 9:45 . (Its 9:00) the customer service girl says yes.Its now going past 9:45 and my husband goes back to the desk.
Again asks , is the manager ready with paperwork. I just missed my appointment. The girls tells him i dont know and points over to hardware department and tells my husband to check over there. My husband walks around the aisles looking for a manager??
He sees this guy scanning items in the aisle. My husband approaches him and asks him about a utility trailer. The manager tells my husband that he was unaware that my husband has been waiting for him (2 hours ) That no one told him. My husband now has missed the SECOND DMV appointment.
Took the manager 10 minutes to do paperwork. NO COMMUNICATION WITH DEPARTMENTS OR THE CUSTOMER
Preferred solution: Let the company propose a solution
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Claremont, New Hampshire
Still haven’t heard from customer service!
Call me and we will talk about it.! Im not gonna try to type all the issues I had.! Like I said call me 603-995-****
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Manlius, New York
Had to service myself, open gate and load 15 bags of soil without assistance
We ordered 15 bags of topsoil at the register. They directed us to the front parking lot where a pallet of the bags were.
Went out and gate was locked.
I managed to open the fencing in another area and loaded the entire amount without any help or check to see that I only took what I bought. I thought someone would come out of the store to assist us.
Preferred solution: Let the company propose a solution
User's recommendation: Ensure an employee will assist you
Buffalo, New York
No one works there
No one works there. No prices marked on stuff. Apparently they need a manager that can walk around and look at stuff and get things organized cleaned up and have prices put on.
User's recommendation: Go elsewhere
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