Anonymous
map-marker Sydney, New South Wales

Shocking customer service and product

Absolutely SHOCKING customer service and products, I wont ever be purchasing from their store again and will be sure to tell family and friends to not make the same mistake. After purchasing a dress that arrived different to the description and was super itchy fabric, I wanted to return the item. Be warned after the 30 day return window you arent even allowed an exchange or store credit your money will go to waste. They were so rude and unhelpful I dont know how they expect good customer satisfaction when they provide service like that. I wont be surprised to see them go bankrupt.
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User's recommendation: DONT BUY FROM THEM

Alyvia S Qba

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Verified Buyer

Cancel order

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Runaway The Label - Cancel order
Id like to cancel the order I just placed and theres no option on the website even though it is still unfulfilled. Would like to cancel before it processes
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Loss:
$51

Preferred solution: Full refund

User's recommendation: Would not recommend

Gilford Dqw

They are charging 19.99 for express delivery I...

They are charging 19.99 for express delivery I don’t want express delivery also we’re do I put coupon for 15 % off
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Priya R Bzp

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Verified Buyer
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Verified Reviewer

Items is missing

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Runaway The Label - Items is missing
Runaway The Label - Items is missing - Image 2
Hello I ordered 7 outfits but one of my skirt is missing I don't really know how to go about this as it's never happened before with me .This has been a disappointing online shopping experience with poor customer service. please do something with it. Order no. is 310950
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Preferred solution: Deliver product or service ordered

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