Rugs Ca
Rugs Ca Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rugs Ca has a 1.2 star rating from 4 reviews and overwhelmingly negative sentiment; most customers report dissatisfaction and request a refund.
Positive Feedback
Free shipping is noted as a benefit by some buyers despite other issues.
Negative Feedback / Risk Areas
- Many Rugs Ca reviews cite terrible customer service and slow or missing refunds.
- Frequent customer complaints about misrepresented condition, poor quality, and hidden return costs.
- Billing issues reported including double charges and ignored refund requests.
Key Takeaways for Future Customers
- Expect potential returns to require paying return shipping and verify return policy before ordering.
- Document deliveries and communications if seeking a refund and monitor billing closely.
- Be cautious when trusting product photos and descriptions; contact customer service beforehand.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rugs Ca has a 1.2 star rating from 4 reviews and overwhelmingly negative sentiment; most customers report dissatisfaction and request a refund.
Positive Feedback
Free shipping is noted as a benefit by some buyers despite other issues.
Negative Feedback / Risk Areas
- Many Rugs Ca reviews cite terrible customer service and slow or missing refunds.
- Frequent customer complaints about misrepresented condition, poor quality, and hidden return costs.
- Billing issues reported including double charges and ignored refund requests.
Key Takeaways for Future Customers
- Expect potential returns to require paying return shipping and verify return policy before ordering.
- Document deliveries and communications if seeking a refund and monitor billing closely.
- Be cautious when trusting product photos and descriptions; contact customer service beforehand.
Media from reviews
Turn one complaint into a collective action
Milton, Ontario
Junk products must pay for return shipping.
They dont post negative reviews m. They scam Canadians with .
Ca address thinking products ship from
Canada.
You must return ship to USA. Half cost of the rug.
User's recommendation: Beware and run
Sechelt, British Columbia
Very disappointed in the quality and appearance
- Arrived within days as promised.
- Not as described; worn, backing visible.
- Colours faded; nap very short.
- Has holes and stains; two flaws.
It arrived within several days as promised but on the website it was described as in very good condition. In fact it was incredibly worn where you could see the backing in about a quarter of the rug.
The colours are very faded and there is very little nap left anywhere on the rug which was 9 1/2 x 12. There are several holes that look like they may have been made from moths, and several stains. It pointed out one area that had a huge flaw which I expected, but did not mention a second one which was very noticeable as well.
This rug is nothing like the description or the photo. I would never buy from them again.
User's recommendation: Be prepared to return it.
Stain in rug
Purchased a rug and once unpacked, my daughter pointed out the yellow stain in the gray rug. Such poor quality for the price.
Really disappointed.
Never again. Scam!
Preferred solution: Price reduction
User's recommendation: Avoid. Why a pic?...such BS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad quality rug and the return cost more that the rug.
- Bought a $90 rug that looked like it had body in picture, but is a cheap printed cloth with a rubber back.
- Return costs $99 shipping for a $90 refund.
I bought a $90 rug which looked like it had body to it in the picture. What I got was a cheap piece of printed cloth stuck to a rubber back like a doormat. They want me to pay them $99 in shipping to return it to get my $90 back.
Horrible experience
- Free shipping to the buyer
- Terrible return policy inferior overpriced product
Preferred solution: Full refund
User's recommendation: Don't buy from Rugs.ca or Rugs.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMisrepresented and no refund
- Ordered outdoor rug expected ivory and teal, not white.
- Customer service was lacking and frustrating.
- Rugs.ca is an American site, not Canadian.
Ordered an outdoor rug that was to be IVORY and teal. Not bright white.
Talking to their lack of customer service is beyond frustrating. Spent 80 to return rug and still zero refund.
Do not buy from rugs.ca which is an American website. Don't be fooled like i was to think this company is Canadian.
- Terrible customer service
- No refund one month later
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBAD SERVICE, BAD COMPANY
- Customer service was rude, unprofessional, and slow.
- They misled about origin; return label was $107 vs $80 UPS; refund not issued.
PLS DO NOT BUY FROM THIS COMPANY . They have by far the worst customer service ever.
They have untrained customer service representatives who are very ignorant, rude and unprofessional. I was also misled by the url, thought it was Canadian based company. They are based in the US and do not pay for returns. If you have a reason to return, you pay a lot.
I made a purchase and decided to return.
They made me an offer to keep the rug but i declined and went ahead with the return. They offered me their return label which cost about $107 which was $27 more than the UPS option which i used for the return (UPS cost me $80). I sent them the return info after it was sent and last week Tuesday when i received delivery confirmation from ups, i notified the company that the returned item was delivered to their address. I have spoken to 3 different reps since that day and up till this minute, they still have not acknowledged receipt of my returned item.
They all say the same thing, they said they would have info for me if I used their carrier but since I decided to use another carrier, I'll have to wait for the warehouse to notify them of the receipt of my returned item. Its one full week since the item was delivered and still, they don't have info me. I have no idea how long it will take for me to get my refund.
In addition to the delays, the attitude of the customer care reps is the worse I have experienced with a business. Dont buy from this company, I DO NOT RECOMMEND THEM.
Preferred solution: Full refund
User's recommendation: Do not buy from this company.its too much head ache
Double charge
- Paid $571 via PayPal on Dec 1.
- Cancelled by email and phone; no reply from info@.
- Two $571 charges; system shows CHARGE FAILED, card shows two.
Hello there, I have made an order online and paid $571 by PayPal on Dec 1st. Then during an hour I found cheaper rugs and sent an email to cancel my order also I made a phone call to be sure that my order was canceled and there is no charge to my account.
Now, I ended with double charges to my account and No replies from the info@***.ca, full ignore. It is so frustrated... no one is willing to fix a problem.... When I talk to Justin, he said that in their system is only one charge as CHARGE FAILED...
but on my credit card there are two charges for $571. Please Help to resolve this issue.
Preferred solution: Full refund
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