Ruggable
Ruggable Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ruggable has 4.1 star rating based on 8 customer reviews. Consumers are mostly satisfied.
- Rating Distribution
Pros: Persistence works.
Cons: Computer program is limiting for disabled customers, No customer service.Recent recommendations regarding this business are as follows: "Rug gables is an excellent Co. which makes excellent rugs.", "Check your size choice before ordering your rug.", "Make certain that the choice of weaves when buying 2 or more rugs, are the same.", "Great customer service 24/7", "I highly recommend Ruggable. This site I do not recommend. They are annoying and don’t stop harassing me".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ruggable has 4.1 star rating based on 8 customer reviews. Consumers are mostly satisfied.
- Rating Distribution
Pros: Persistence works.
Cons: Computer program is limiting for disabled customers, No customer service.Recent recommendations regarding this business are as follows: "Rug gables is an excellent Co. which makes excellent rugs.", "Check your size choice before ordering your rug.", "Make certain that the choice of weaves when buying 2 or more rugs, are the same.", "Great customer service 24/7", "I highly recommend Ruggable. This site I do not recommend. They are annoying and don’t stop harassing me".
Most users ask Ruggable for the refund as a solution to their issues.
Review authors value the most Customer service and Diversity of Products or Services. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Doylestown, Pennsylvania
Rug & pad said to be delivered when only one of two rug and pads were delivered
I am not mad or upset in any way. The rug and pad that was for my 88-year-old father, who lives with me and really needs it for his bathroom, asked me to check into why the email said it was delivered when it was not. Neither he nor I want him to slip or fall on his tile floor.
User's recommendation: Rug gables is an excellent Co. which makes excellent rugs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Too big. Wrong color tooo light
I got a rug too light and too big. I trashed the box also so i want to know how i can return it.
So far i love the product. I just made wrong choices.
User's recommendation: Check your size choice before ordering your rug.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, Ontario
Resolved: I want to make an exchange
I have been trying for two days now and again today to make an exchange. I am disabled and it is impossible me to do this on the computer myself.
I must talk to a real person to do this. Would someone please call me at 416 578 ****.
- Persistence works
- Computer program is limiting for disabled customers
Preferred solution: I needed help tying to arrange an exchange without using a computer programmm not manageable for a disabled person. Someone has finally contacted me offer me an acceptable solution.
Need help with your issue?
Get support from our consumer experts.
Phoenix, Arizona
Rug has a law in the stitching around the edges
Ruggable reached out, said that that happens occasionally should not be an issue when washed, but if it unravels more, there is a one year warranty on it. They applied to 25% discount due to this issue but still concerned about it unraveling when Im wash it.
Charlotte, North Carolina
Can not contact customer service, problem with access to my bank account
please. i have been cut off from all financial transaction for my purchase from ruggable. I never authorized payment but my bank account has been breached
Wilmington, North Carolina
No one responds to help on Customer Support Team
2 runners arrived with 2 different weaves. Very different color vibrancy. Be aware of choices in weaves and how they can affect the color
User's recommendation: Make certain that the choice of weaves when buying 2 or more rugs, are the same.
Crestview, Florida
Overcharge of product
Refund all or the majority of my money
I returned a pad that I was unhappy with and you sent me a different one and charged me the price of the pad + the rug combined!!!xxxxx
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
I need to return this rug. Too wide
Cant get a real person on the phone. I need to return the rug.
Please consider making it simple to return. Here you are asking for at least 100 symbols. That shouldnt be for elderly people. Thank you so much for your help.
I hope I get some results from this. Thank you one twice and thank you in the name of Jesus.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn - No Credit Issued as Promised in 5-7 Business Days
I ordered a 6x6 rug. Order number 812****.
Amount $411.82. I returned it via FedEx on 10/14. I received no follow-up information. I contacted Ruggable Customer Care Support on 10/21 via email.
I received a reply from Victoria M. on 10/21. She confirmed that my order had been received at their facility on 10/17. She told me that I would receive a refund in 5-7 business days on my American Express account.
As of 11/3, I have not received my credit, which prompted me to file a disputed claim with AmEx today. Please issue me my credit. The rug has been returned.
Thank you. Pat Hammond
Preferred solution: Full refund
Hillsborough Township, New Jersey
Change delivery address … Urgent
Got an answer back confirming the change within a hour on a Saturday morning .Great relief ! Excellent customer service .
User's recommendation: Great customer service 24/7
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to speak with customer service
All I'm asking for is a customer service representative to call me on the phone and talk with me personally about my returns. This has been going on for too long.
For me, I have spent a lot of money with your company and should receive better customer service as an older individual.
I'm asking for help. Thank you in advance, Linda.
- No customer service
Preferred solution: Full refund
Las Cruces, New Mexico
Mat underneath disintegrated after 2 1/2 years. Ruggable said they would replace it free of charge but sent it to our previous address in another state. The original order was placed from our current
Check to make sure you have the correct address and now send it again but to our current address. Tell new neighbors in our old house to discard it, not to send it back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I love their rugs but I was sending in an email to correct my order
Company fixed the issue and I have been provided with apology. Gave me a new rug.
Love their rugs but the last order was not correct. To keep my good reviews they must contact me and correct the order so I can continue to give great reviews!!
Preferred solution: Full refund
Miami, Florida
They came through in exchanging the rug. I’m very satisfied now with them.
Please stop sending me this. Everything is ok now.
The first time they said nothing they can do but they did rectify te problem. I would recommend them. PLEASE TAKEME OFF THIS SITE.
MY THIRD REQUEST!!! Do I need to review your site???
User's recommendation: I highly recommend Ruggable. This site I do not recommend. They are annoying and don’t stop harassing me
Companies Similar to Ruggable
Well Woven
Rugs Com
“Rug has defected color in the middle of rug. I cannot figure out how to attach photo to send to show...“
eSaleRugs
“I need a return label. I have spoken with customer service and requested a label but I have not received...“
Boutique Rugs
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.