Rug Ratzzz Flooring - Carpet Installation Review from Portland, Oregon

They called and cancelled the morning of the installation because it was raining. We had just paid for it the day before and there was no mention of weather being an issue. She then said they didn't have their normal delivery van and when I said I wanted to cancel she refused to give refund. Terrible customer service. Would not use again.
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1 comment
#1186709

I am sorry this customer is upset. we have posted all over our store and advise every customer that all jobs are weather permitting.

It was raining so bad on the day in question that we had to have flood swift water rescue in our town. This customer's carpet and materials were cut for her house. They could not be used elsewhere and she was aware of this. Again, I am truly sorry this customer was upset.

We did attempt to accommodate her request to have it installed within 24 hours of contacting our company. Unfortunately the weather did not allow this to happen and we did have her installed the next business day.

ID
#851487 Review #851487 is a subjective opinion of poster.
Location
Portland, Oregon
Service
Rug Ratzzz Flooring Carpet Installation
Reason of review
Poor customer service

Rug Ratzzz Flooring - Review in Household Services category from Madison, Tennessee

Poor quality workmanship. Excessive cost. Will not try to satisfy customer requests to return and fix problems
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1 comment
#1186714

Please feel free to contact us regarding your complaint. I can't say I remember a complaint about poor workmanship.

If a flooring issue is addressed prior to an installation and you wish to proceed, that would not be poor workmanship.

We can only do the best possible for the condition given. We have thousands of happy customers, I am sorry you are not one of them.

ID
#622524 Review #622524 is a subjective opinion of poster.
Location
Madison, Tennessee
Reason of review
Poor customer service

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