Ruffwear
Ruffwear Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ruffwear has a 1.3 star rating based on 2 customer reviews; consumers are mostly dissatisfied, reporting poor post-purchase support and high price levels.
Key Takeaways for Future Customers
- Read Ruffwear reviews to confirm sizing and expectations before purchase.
- Expect good support at purchase but limited help for returns or refunds.
Negative Feedback / Risk Areas
- Many Ruffwear customer complaints note unreachable customer service by phone and ineffective callback scheduling across time zones.
- Customers report little to no response via chat or email when requesting exchanges or refunds for returns.
- Price level is frequently described as high relative to service for returns.
Positive Feedback
Purchasing experience and initial customer service during order placement are generally helpful and responsive.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ruffwear has a 1.3 star rating based on 2 customer reviews; consumers are mostly dissatisfied, reporting poor post-purchase support and high price levels.
Key Takeaways for Future Customers
- Read Ruffwear reviews to confirm sizing and expectations before purchase.
- Expect good support at purchase but limited help for returns or refunds.
Negative Feedback / Risk Areas
- Many Ruffwear customer complaints note unreachable customer service by phone and ineffective callback scheduling across time zones.
- Customers report little to no response via chat or email when requesting exchanges or refunds for returns.
- Price level is frequently described as high relative to service for returns.
Positive Feedback
Purchasing experience and initial customer service during order placement are generally helpful and responsive.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Product question
- - Ruffwear tech disconnects.
- - Poor service; no responses.
- - Phone contact is via callback; times passed.
- - No rep to answer questions; I won't buy.
What a joke. Ruffwear asked for a review.
All i got was disconnects w/their technology and their lack of customer service. Zero service response is my review.
They cannot be reached by phone except to make an appointment for a call back, but the given time spots were already passed given their pacific time, which is where they are located. Since there's no way to speak w/a rep to get my question answered, I won't buy from them.
User's recommendation: Do not buy fro Ruffwear since they don't provide human customer service by phone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Buffalo, New York
Need help with a return
- - Unable to reach Ruffwear by phone, chat, or email; asks for a call back.
- - Returns are hard when item isn't as described or doesn't fit.
I have been trying to get in touch with Ruffwear, but haven't been able to use the schedule a call appointment, since I only have a German phone number. I am a U.S.
military service member stationed in Germany, and only have a German cell number.
I have tried chat and email as well without any response. Please call, email, message me back.
It was super easy to get a representative to help when ordering and purchasing, and am very frustrated at how difficult it has been to get help with a return, when item is not as described (measured according to website instructions, but product does not fit).
- Good customer service when buying product
- Non-existant customer service when returning product
Preferred solution: Full refund
User's recommendation: Think twice before purchasing from Ruffwear, difficult to reach customer service
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Your comment is successfully posted.
Hello, thank you for reaching out! We regret that you did not hear from us.
We see that you messaged us only a few hours ago and we typically reply within 24 hours. We apologize for the delay in our response and any inconvenience this may have caused. We have replied to your email to assist with your return.
Please let us know if you have any additional questions! Warmly,
This is not true, I have been trying to reach Ruffwear for sometime now, days not hours. I do not appreciate the false appearance of expediency.
If it were so, I would not have had to try to reach out through third party websites to Ruffwear. I am clearly reaching out because I have had continuous issues with completing a return as per your instructions below. Are there special instructions for orders shipped to/returned from APO addresses? I have requested a shipping return label be emailed to me at the very least, although I find it very frustrating that Ruffwear can neither answer my calls, nor return them, nor chat with me to resolve my issues and concerns with product ordered, and it requires multiple emails just to get a generic response back, delaying my ability to resolve the problem to no fault of my own.
Yet when I ordered the product I had no problem at all with contacting a representative on the phone, I followed their instructions exactly as per ensuring correct size and was reassured it would be no problem at all to return after the holidays if any issues with sizing.
Items are brand new and unused in original packaging. I am requesting a full refund.