RUDSAK
RUDSAK Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RUDSAK reviews show a 2.0 star rating from 3 customer reviews, mostly dissatisfied, 67% unfavorable, with mentions of high price level, exchanges, refunds and cancellations as main pain points and a noted pro of nice looking coats.
Key Takeaways for Future Customers
- Expect difficulty securing refunds or exchanges; read refund policy carefully and consider alternatives before purchase.
- Use caution ordering online due to reported billing issues and double charges.
- Allow extra time when contacting support; customer service response appears limited.
Negative Feedback / Risk Areas
- Frequent customer complaints about refusals to cancel orders and blocked exchanges.
- Unresponsive phone and email support and reports of poor in-store professionalism.
- Billing and refund delays reported by multiple reviewers.
Positive Feedback
Many reviewers agree the coats are attractive and well styled.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RUDSAK reviews show a 2.0 star rating from 3 customer reviews, mostly dissatisfied, 67% unfavorable, with mentions of high price level, exchanges, refunds and cancellations as main pain points and a noted pro of nice looking coats.
Key Takeaways for Future Customers
- Expect difficulty securing refunds or exchanges; read refund policy carefully and consider alternatives before purchase.
- Use caution ordering online due to reported billing issues and double charges.
- Allow extra time when contacting support; customer service response appears limited.
Negative Feedback / Risk Areas
- Frequent customer complaints about refusals to cancel orders and blocked exchanges.
- Unresponsive phone and email support and reports of poor in-store professionalism.
- Billing and refund delays reported by multiple reviewers.
Positive Feedback
Many reviewers agree the coats are attractive and well styled.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fossambault-Sur-Le-Lac, Quebec
2ieme demande de remboursements pour le même probleme
- - I ordered online for in-store pickup, but the coat wasn't at the store.
- - I was charged $20 total and still haven't received a refund.
C
Jai commandé en ligne un manteau en sur le site il y ramassage en magasin en jai choisis cela mais il y en avait pas au magasin que je voulais aller chercher le manteau alors je devais le commandé en ligne donc jai eu deux facturations ramassage en magasin et livraison donc 10$ chacun ça fait 20 $ pour faire venir un manteau à 500$ et ça deux demande que je fais et jai tj pas reçus mon argent
User's recommendation: Ne pas commandé en ligne
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Bad Service
- - Coat is tight, buckle defective, thread loose.
- - Staff and manager were unprofessional toward me; a past refund exception was mentioned.
Attn: Rudsak Customer Care!
Please allow me to introduce myself; my name is Dzovig Avedikian, and I value your business immensely. However, I would like to report my interaction with one of your store representatives and the store manager at the Sherway Gardens in Toronto on Saturday, December 20, 2025, at approximately 5:00 pm.
A couple of weeks ago, I took the previously purchased coat that I did not feel kept me warm. It was tight, and the buckle was not working well on the waist. Also, the bottom part of the coat was very tight, and the coat had a defect on the side, with some of the thread of the coat coming off. On Saturday, December 20, when I went back to the store again to try different coats, I hoped that something would work better.
Also, my husband suggested trying the coat again, the one that I had returned, with thicker layering, but the store manager treated me very badly, along with the representatives, who she claimed were helping me and were very curt towards me and disappeared. When I asked the store manager if a representative was looking for another coat, he said she went on a break. This was utterly unprofessional and unfounded.
I understand that Rudsak does not offer refunds, but they did not have to make me feel bad by telling me that they are not giving me refunds, as it was a one-time exception that they refunded me a couple of weeks ago when I returned the coat. I would like to emphasize that I was not asking to buy a coat and return it, as I wanted to try different coats to determine which coat works best.
It was the store manager's decision to refund me for the returned coat.
I am quite surprised and highly disappointed by the way I was treated at the store by both the store manager and the representatives for not welcoming me to their store and treating me very badly in front of other customers by refusing to help me.
To conclude, I hope this complaint will be taken very seriously, and I am hopeful that both the store manager and the representatives will be reprimanded for the way they treated me on Saturday, December 20, 2025, as I feel that they will treat other customers the same way who will return coats that do not work. In my opinion, maintaining professionalism at all times is essential, along with outstanding customer service, which is vital.
Respectfully submitted,
Dzovig Avedikian
- Nice looking coats
- Nice looking coats
Preferred solution: Apology
User's recommendation: Professionalism is essential
Absecon, New Jersey
Canceling order
- - The purchase showed installments, but the full amount was charged.
- - I tried to cancel the order, but they refused and said no exceptions.
I was making a purchase for a new coat when going to purchase, it said installments that which thats what I wanted to do instead it made the full purchase which was a lot of money for me anyway I tried to cancel the order and explain it was a mistake and they refused. They said theres no exceptions they do not cancel orders.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHow do I clean my jacket
No solution yet. I'm still waiting
Still waiting for a response fromRudsak
The dry cleaner was unable to clean my jacket becauseit would ruin the finish
How do I clean my Rudsak jacket with a metallic finish?
User's recommendation: I’m not really passed off just tell me how to clean my jacket and I will be a satisfied customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible
- - They charge a return fee.
- - Phone support unavailable; emails unanswered.
- - Do not buy from them.
- - Site claims a money-back warranty, not true.
They don’t even respond. They don’t answer email or the phone
I want to return something who sais return fee. I phoned them ans no phone on service.
I email them no answer. They are thief. As soon they have your money you cant contact them. I tied.
They said they answer the call 8 to 4. That is a scam. Nobody answered the phone. Dont buy from them.
If it didnt fit your stuck with your purchase when the site said money warranty. Not true.
User's recommendation: Never they are thief
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pattaya, Chon Buri Province
Exchange
- - The customer has been unable to exchange a coat for nearly 3 weeks, cannot reach a live person, and the exchange link fails; they want a refund.
I still have Not heard back from anyone. I've since filed a dispute with my credit card company
I've been reaching out for close to 3 weeks to exchange my coat. Can Never reach a live person & now the link I was sent is refusing to allow my exchange
I want my damn money back & I'm reporting you
- Dont answer & cant get exchanges
Preferred solution: Exchange
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