Rubrocks Reviews

I should have known by the name and by the relatively low cost of the product. I placed an online order for massage stones on Dec.

5, 2015. I was e-mailed an invoice. Six weeks later, no stones in the mail. I called the company 2 or 3 times and nobody answered.

The message machine said the mailbox was full both times. Nobody from the company returned my calls and nobody responded to my e-mail inquiry concerning my order. Fortunately, I was able to shut down my credit card number today--before I was charged for an unavailable and purportedly inferior product.

I was saved by the 8 negative reviews on this site!! Thank you.

I ordered there stones many years ago and they were treated with some finish and/or seal which makes them not retain as well as other leading suppliers. I have since dealt with a company called Relaxed Rocks and let me tell you they are all around wonderful.

Best stones i have ever used and at great prices with by far the best fulfillment and customer service ever, For years they were only dealing with schools but are now back online on E-Bay and working on dealing with the public again.

Rub Rocks is terrible and has been for years. Missy

I ordered stones from Rub Rocks and I got ripped off...no delivery, no one answering the phones.. Not sure if they went out of business or not, but the site is still up and taking money from people who will never see their order. Sad to see, I have ordered and used their stones and have been happy with their quality and price.

Please pass the word on to anyone ordering hot stones online, not to use this site.. even when they write:

"RubRocks is an industry leader in the massage stone industry. We provide a complete line of hot stone massage stones as well as a full line of cold stone massage stones. You will find massage stone sets for the professional massage therapist as well as the home user. We offer one of the largest variety of massage stones you will find anywhere and can custom tailor sets to meet almost any need."

LIES...

I ordered the 18qt warmer kit which included 50 stones and rock wash and rock oil 171.34 was paid feb. 2014 and still can't get the company to complete my order and it is may 2014. I have had to explain to my customers that I can't offer the service do to thus company failing to complete my order and now I am loosing money for their fails.

Order was placed and after many phone calls/e-mails FINALLY shipped. Much to my dismay the order was NOT shipped complete.

I have left numerous messages on your wonderful recording..I wonder is there really anyone who works there????All I ever get is recording/answering machine that promised to call me back. Of course no one ever does. What is the next step? I have never experienced such poor or rather NO service.

I will continue to make sure that others do not ever order anything from your company. I am off to file a discrepancy with my credit card company.

On December 31, 2012 I placed an order with Rub Rocks DESPITE the horrible reviews of this company after reading that they had recently undergone a management change. I thought things had probably turned around.

I'll be honest, their low prices made me want to believe. Well, I am sorely disappointed. After hearing nothing from them about my shipment (except that they had processed my invoice) I called them. It took them 3 stinking days to return my call.

At this time I was told that there had been an error with processing my order and that the warehouse was processing it now and that I would have my order within 3-4 business days via UPS. Well here it is 10 days later and not only do I NOT have my shipment, they won't answer the phone or return a call either. I hope at this point to get my money back and wash my hands of this company altogether. I am a very small business and I had to work very hard for the $141 that they TOOK from me.

DO NOT DO BUSINESS WITH THESE CROOKS! There is absolutely no customer service.

my first negative review ever. i placed an order and never received the items.

repeated phone messages and emails are never returned. i got hold of a representative ONCE after trying for about 6-8 WEEKS. i was told they will ship it out immediately using priority mail. i still have not received the items.

why can't they answer their phone or return emails? seems so simple. if they don't have the items in stock or lost my order, why can't they just say so? i should have known since they charged my credit card immediately.

i cancelled my credit card number just in case.

buyer beware. :(

Rubrocks also ripped me off--not only they did not send me the ordered products, they kept the money they charged. SINCE AUG 2009 FOR $774.14

From: Karen Whisenand [Karen@***.com]Sent: Tuesday, February 09, 2010 1:14 AMTo: Yuksel, Osman MSubject: RE: Hi Karen

Good morning,

I will try to check the status of your refund today. Unfortunately, I had to terminate employment of our customer service rep due to poor quality customer service and no attention to our detailed protocol required to process orders; refunds, and customer status follow through. I had no idea there were so many unattended, dropped issues with lack of customer "follow through" processes in our database. I am diligently working through the masses to hopefully regain our customer's confidence, trust and integrity with RubRocks including yours.

If there has been no refund to date I will get it taken care of within the next few days and send you a credit back confirmation number via email.

Hope you have a terrific day!

Regards,

Karen

.

I found this company on the Internet doing a Google Search. I placed an order for a Stone heater. The page indicated that it wasn't out of stock. After I placed the order I received a confirmation. It said shipping would be 3-5 days. After about 3 days I had not hear anything from the company. I sent an e-mail to check status and to get a tracking number. I received the following polite e-mail.

Greetings Chad,

Your order is on hold awaiting the arrival of our stone heater shipment. It should be delivered to us within a few days and upon their arrival, I will make sure your order is completed and on its way to you. Our customers who reside in TN normally receive their order within one to two days from the day we send it out.

I apolgize for the inconvience however the order delay is due to a sudden increase in orders plus numerous new stone with kit inquiries. RubRocks hancrafted basalt and marble were feautured in an article this past month in Massage Magazine. We are surprised at the large response but are thankful as well.

As I said, I will expedite your order as soon as possible.

Thank you for your understanding.

Regards,

Karen Whisenand

RubRocks Operation Manager

Karen@***.com

In the e-mail it stated a couple days. I had not hear anything for another 5 days from this company. I replied to Karen asking for another status update. After 3 more days I still hadn't gotten a reply. I called their 800 number to find it was just an answering machine. I had to do an in depth google search to find another number to call. I was able to speak to some one to get my order canceled. I spoke with Mechelle who told me that Mexico was out of the product. She canceled my order and told me that they were going to give the accounting dept my cancellation and that my credit card will be refunded. The main problem I have is that they don't specify on their website if they have the product in or not. It may be on back-order and they won't give you any courtesy contact to let you know if it is going to be delayed nor do they post on their website if it is out of stock. They just charge your credit card and leave you in the dark. Until they learn to keep customers in contact or let people know they are ordering back ordered merchandise, I caution ordering from this company.