Rubies

Rubies costumes in New York is also known as Costumes.com also known as costumesupercenter.com lm in New Berlin Wisconsin is an online costume store. They advertise same day and next day shipping for items that they actually do not have in stock or plan to sell, but they take consumer funds for it and hold the money for months.

I purchased a costume in MAY. It is AUGUST and they still have not shipped the item. When I reached out in June, they said "system upgrades preventing shipping"...and that it would ship in the next week. It didn't ship.

I followed up again and was told the same thing--system upgrades. It had been 5 weeks at that point. I followed up again and was told the same thing. So I left a review on their site and they deleted it (violating the CRFA) and emailed me telling me that I could cancel if I couldn't wait and INDEFINITE amount of time and they refused to tell me why now the item was not shipped since they were now advertising the costume with next day shipping but not sending mine.

I asked them to clarify how a system upgrade could possibly affect shipping FOR MONTHS and also asked why they were advertising the same costume as SAME DAY SHIPPING on their site if their "system upgrade' was still 'affecting shipping'. They ignored me. I followed up again They ignored me. I followed up again.

They ignored me. I followed up again. They ignored me. It's August.

They took my money in MAY. They never shipped the costume, but they are taking people's money for costumes they don't have in stock and then lying about why they aren't shipping it. This is a pattern for this company. After researching consumer complaints, this is what they do to consumers.

This is fraud, this is a violation of advertising laws. This is clear cut deceptive practices. So I filed a complaint with the BBB and also copied the execs at Rubies on an email. They replied and said that they didn't do any of this and cancelled my order.

Even though I attached proof. They said they had a note on checkout about delays, which is a lie. I placed the order on May 29, they didn't update the system with a note until JULY 10 and removed it on JULY 24 and still didn't ship my item. They continued to advertise the same product available with 1-2 day shipping.

Today even they are advertising the same costume that they now are not going to ship to me because I filed a complaint against them. Rubies costumes will ruin your Halloween, shop elsewhere!