Emmott S

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Verified Reviewer

No parts, no response

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Original review May 17, 2021
Ordered parts on April 12 2021, parts paid for on April 28. May 12, 14 days later, no parts, no response from my email or texts. Very poor customer service. I almost have to conclude they stole my money!
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Loss:
$148
Cons:
  • Did not receive parts
  • Poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Stay away unless you buy in person

Anonymous
map-marker Painesville, Ohio

They wouldn't let me log in or contact them

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no number to call, no customer service
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User's recommendation: watch them close

V K Sal
map-marker Bellingham, Washington

Order a manual

I ordered a paper manual from them The money has been taken out thru e-bay on 4/13/19 Have not heard a thing from this companyTried to contact them Twice thru internet but no response Would like to call them but no phone #
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Loss:
$25
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Anonymous

Route 21 Trading is the worst possible shop for replacement motorcycle parts, Stay far away!

Route 21 Trading is the worst possible shop for replacement motorcycle parts, Stay far away! I ordered a replacement carburetor for my antique motorcycle, 2 days after the install my bike wouldn't start, brought it back to Bob and was told the carburetor was defective and that I'd have to purchase another literally just days after purchasing the first one. The owner Bob (Robert) Russ was an absolute disgrace when I asked for the job to be covered under a warranty he refused and demanded I pay for the new part or leave the shop. Bob's profanity laced tirade against me went on for a few minutes until I decided to take my business elsewhere. They are also known as Rt 21 trading - rt21recycling.com - rt21trading.com - rt21trading@***.com - 315-854-**** - 2145 County Route 21, Hermon NY 13652
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Loss:
$300
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

2 comments
Guest

This person has NEVER dealt with us. Below is a list of the following reason.

On https://www.complaintsboard.com/complaints/route-21-trading-motorcycle-repair-c853217.html

The poster refers to us as:

Contact information:

Hermon, Maine

United States rt21trading.com 1) We are rt21trading.com, and our company is Rt 21 Trading however, thats all the truth there is to their post.

According to google maps, we are 8 h 49 min (422 miles) from Hermon Maine. 2) We only sell mail order parts. We do NOT have a shop. 3) We do not sell replacement carburetors for motorcycles.

We only sell replacement carburetors for lawn and garden equipment. 4) I have had absolutely ZERO contact in person or otherwise with the poster. He uses fake email address' and contact information in his message by email to us and in the posts he makes. I believe he is either confused my company with a local company in Maine or he is a blither frickin ***.

Personally I am leaning towards the ***.

Defamation of a company or p[erson not involved in his issue offers grounds for a huge lawsuit so that I can completely retire. Hope he keeps going with the false posts.

Guest
reply icon Replying to comment of Guest-1302744

I have purchased feom Bob at Rt21trading-he’s a nice man and has always taken the time to serve me well. I purchased many Otherwise un heard of NOS parts for my Steen X100 restoration. Nice man never had an issue I recommend him Thanks Bob Paul in NJ

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