Anonymous
map-marker Wyoming, Michigan

RPMWARE.COM REVIEW

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After a glowing referral of RPMWARE I decided to give it a try. In the event you are looking to use this software, here are the issues I have found and hope that it helps with you deciding to use or not to use this software. ** OUR DECISION IS NO AT THIS POINT ** Upon signing up you get a 30 free trial. During that time you can activate the manufacturers you want to sell and with a little css coding, have a branded site. Boom, you are essentially done. The issue lies in if you have any vendors that are NOT on their system. You will have to take all of your product data and create a spreadsheet to have them upload. The year, make and model must be concise. You can list titles, descriptions and other information but unfortunately this will not get uploaded for weeks. You may get your products loaded but the title and descriptions and meta data are indefinitely delayed. Why is this an issue? If you are planning to sell through Bing or Google shopping (Google Merchant Account) that information is imperative to get your product to show up. Also, your site will need to be re-indexed and without that data already loaded, you will get swept under the rug by the search engines for months. We switched initially and saw a 85% decrease in traffic to our site. Reasoning shows it is due to RPMWare's team of Matt Gold and Kyle West not managing their customers in a way that facilitates good business practice or shows a long term commitment to their customers. You can create all your products online if you want to do it item by item. If not (who would?) you can send them their spreadsheet formatted and wait. Painfully wait. They state it can take weeks or months to get this data loaded, you will be past the free period and will essentially be paying monthly for a product that is useless for organic or paid search results. Oh, if you think about complaining, they will threaten to turn off your account. So if you do not like getting treated like a mushroom and pay for something that barely works this is not the solution. You get a system that initially you cannot sell anything through via Google or Bing, you send in support tickets that tend not to get any replies so you try all avenues online to get help and they threaten you? Being a two man team there I am sure is difficult but what they are doing is counterproductive and frustrating for many customers. I called over 8 stores that use their system and they all parrot the same thing. Not worth the time, no support and sales have dropped off. Not many stick around for a long period of time. I can see why. Hopefully Matt Gold and Kyle West get their act together and realize that they cannot grow or become successful unless they have stores that can actively sell and be set up correctly fast. IN SUMMARY: = Selling products correctly - Not available = Loading you own products - Delayed by weeks = Variable Products - Not Available - Cannot sell these items = Heavy Duty Truck Parts- Not Available - Cannot sell these items = SEO Ready out of the box - Not Available = Support tickets submitted - Days without replies if any reply = Professionalism - Poor and threatening to customers = Google trusted store - Not Compatible = Preloaded products - Missing Images = Google Data Feed Instructions - Useless (Outdated) = Google Data Feed help - No support from RPMWare = Bing Data Feed - Only works on preloaded products = Bing Data Feed help - No support from RPMWare = Mobile Ready - Not at all, does not scale or responsive = Mobile buyers - Frustrated sellers due to no mobile theme = Organic Search Results - 85% loss of traffic = Paid Search Results - Only available for preloaded products = Edit preloaded Vendors - Not Available Pros: Easily add you auth.net account for cc processing Turn on/off vehicle models Turn on/of preloaded vendors If you are a small store starting out, decent system --> If these serious issues get corrected I will provide an update to this review
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Cons:
  • Did i say no support
  • Delayed service
  • No support
Reason of review:
Not as described/ advertised

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