map-marker Maitland, Florida

RP Funding

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I had a horrible experience with RP funding from beginning to end! What made it more frustrating is that there was no reason our loan should not have been a breeze for them to close (this was acknowleded by VP Elton Simms.) We have an excellent credit rating and very good income. We had to fight for RP Funding to match a better rate from another company. Additionally, for RP Funding to match the rate, we were going to have to pay closing costs (which I agreed to do because I would have had to pay with another company anyway). Our loan officer, I believe his name was Tony, had an additude from the beginning. I think because of the rate thing. I talked with VP, Elton Simms to voice my concern regarding Tony, only to be turned back over to Tony. I should have taken all of this as a really bad sign, but I wanted to do business with them. Bottom line was, my loan officer quit talking with me regarding my concerns. My lock date came and went, and when I was able to finally talk with Elton Simms, regarding my treatment by Tony, Elton blamed me for canceling the loan. I explained, I cancelled it because I could no-longer get Tony to return a call or email. Elton response to me was, and I quote, What do you want me to do about it. I said I guess nothing, I just thought you should know why you lost a good loan. I quickly secured a loan with Sewart Davis with Amerisave Mortgage, who was wonderful, along with the whole process. I later called RP Funding's corporate office to discuss the matter, and shocker, no one would return the call. That was my experience. Teresa K.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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