They give you a runaround

I have placed an order for carpet to be installed about a couple of months ago. When I called for the install date six weeks after placing the order, I was told that it would be about 10 days to order and receive the carpet and was given an install date. When no one showed up on the install date, I called to find out that they received the wrong carpet and had to wait for the right carpet to be shipped - at this point,I was given a new install date. Two days after when I stopped by to see if I was on schedule, I was told that I had to wait another week (posponed for the third time). All this time, no calls/messages were returned and most of this communication happened when I stopped by to check their schedule. I'd stay way from this store. I have read other bad reviews about this store - wish I had done my DD and read these reviews before I placed my order.
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ID
#206599 Review #206599 is a subjective opinion of poster.
Location
Clearwater, Florida
Loss
$1000
New Reviewer

Royal Rug & Tile, St. Pete, FL, Pathetic Refund Policy

On 7/10/2007, we submitted an order for floor tile during an "in home" estimate. The title was out of stock and had to be ordered from the manufacturer so Royal Rugs required payment in advance. The order was paid for using personal check, with delivery expected within 7 weeks. In or around October Royal Rug & Tile was contacted and stated the tiles were being discontinued and were no longer being manufacturer. We understood and asked that a refund be issued. Weeks went by with no word or refund from Royal Rug. In November 2007 we sent a strong (but professional) e-mail requesting our refund. We received a response stating the 4th Street North stored had to forward a request to the CFO asking for a refund. Since that time we have sent several e-mails with the same response, stating the request had to be authorized by the CFO. On 12/29/07, I spoke with the store manager at Royal Rug & Tile on 4th Street, North. The store Mgr. apologized stating he could do nothing without CFO authorization. The store Mgr. stated their refund procedure has caused problems with many customers in the past but that the CFO controls all refunds. The store Mgr. could not explain WHY our refund could not be returned immediately. He claimed to understand our frustration but could do nothing to solve our problem. I have left two (2) voice mail messages with the CFO (Bill) who has not had the courtesy to return my calls. (I can not recall Bill's last name but he can be contacted at: 727-544-****) This is not a case of returned merchandise, rather it is a failure by Royal Rugs to produce as they had agreed. We paid Royal Rugs for tile they could not deliver thus it only makes sense a full refund is in order. It is unconceivable WHY a refund was not issued immediately. In fact it appears more like theft rather than just bad business practices.
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ID
#110518 Review #110518 is a subjective opinion of poster.
Location
Herndon, Virginia
Loss
$403

About

Summary

Royal Rug and Tile is a family owned business that is located in the heart of Manassas, Virginia. Its second location is in Falls Church, Virginia. The company is on the market since 1984. Royal Rug and Tile is a full service floor-covering store carrying all types of carpets for home and office (Binding Service, Commercial Grade, Frieze, Oriental Rugs, and Textured, etc.) as well as all carpet fiber brands including Dupont Stainmaste; hardwood (Install, Sand, and Finish); laminate (of such manufactures as Shaw, Mannington, Quick Step, Armstrong, and Wilsonart, etc.); and vinyl flooring (Armstrong, Congoleum, Domco, Mannington, Nafco, and Tarkett) as well as ceramic tile. Royal Rug and Tile provides Residential, Commercial, and property management services.

Royal Rug and Tile reviews and complaints
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