Royal Palm South Beach Miami

I contacted corporate about how the hotel had me staying in a room where the door didn't lock EVEN after telling me that engineering was going immediately to access (nothing after 5 hrs, 10pm I had to demand a room change because they're walking around like there was no issue...they FAILED to follow up on this liability), 1st room reeked of pet urine, how I was double charged for a deposit ($500) and didn't get reimbursed for both until 2 weeks later, EVEN after the hotel says it'd send 1 back within 24 hours, I contacted the BBB and corporate answered quickly, but has YET to follow up and still sends me emails on hotel points! I requested my money back ($650) considering the lack of customer service on both the hotel and corporates part, and they've seemed to intentionally go GHOST!

How is it okay for corporate to create a claim and never follow up on the claim??? I let the 1st couple of incidents go, but after the issues continued, I deserve my money back. No excuse for a corporate business to ignore their customers to be in a room unlocked and nothing was done about it. Very suspicious behaviors, especially in Miami where I've heard of this type of hotel behavior before.
**I sent corporate the video of my room not locking after engineering was supposed to fix it.

The front desk never called me to update me or anything!

It was 10 at night when I discovered it was not fixed and no one cared! I got the heck out of that room!!!
*Corporate needs to okay the redund and the third party (Priceline) will take care of the rest!