Royal Palace Westwood Hotel
Royal Palace Westwood Hotel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Royal Palace Westwood Hotel has a 1.0 star rating from 1 review and is described in Royal Palace Westwood Hotel reviews as centrally located but with widespread dissatisfaction due to dirty rooms, mites, hair in bedding, musty odor, high price, and poor customer service including refusal of refunds.
Positive Feedback
The hotel is noted for its central location.
Negative Feedback / Risk Areas
- Dirty rooms and dusty carpet.
- Mites and other guests' hair found in mattress cover.
- Musty odor throughout the property.
- Poor customer service and refusal of refunds; Royal Palace Westwood Hotel customer complaints cite staff responses.
Key Takeaways for Future Customers
- Check recent reviews before booking.
- Expect potential customer service and refunds issues.
- Consider alternative hotels nearby for better cleanliness and value.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Royal Palace Westwood Hotel has a 1.0 star rating from 1 review and is described in Royal Palace Westwood Hotel reviews as centrally located but with widespread dissatisfaction due to dirty rooms, mites, hair in bedding, musty odor, high price, and poor customer service including refusal of refunds.
Positive Feedback
The hotel is noted for its central location.
Negative Feedback / Risk Areas
- Dirty rooms and dusty carpet.
- Mites and other guests' hair found in mattress cover.
- Musty odor throughout the property.
- Poor customer service and refusal of refunds; Royal Palace Westwood Hotel customer complaints cite staff responses.
Key Takeaways for Future Customers
- Check recent reviews before booking.
- Expect potential customer service and refunds issues.
- Consider alternative hotels nearby for better cleanliness and value.
Turn one complaint into a collective action
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Verified Reviewer |
Los Angeles, California
Mites and other guest hair in bed
- There were bed mites and hair on the sheets; the room was dirty.
- The clerk offered a sofa bed.
- Refund was denied.
I stayed in this hotel for literally one hour because when I laid in bed I got bitten by mites and when I lifted the sheets cover there were other guest hair in the cover.The hotel was dirty,the carpet full of dust,musty odor and overall a Dumb.The clerk told me I should sleep in the sofa bed instead because there were nobody to change the sheets and there were not extra mattress cover to put in the bed.I can believe that after I spend $250 they were expecting me to sleep in a sofa bed instead of the king size bed I requested.Ibwas willing to stay in another room but they said there were no more rooms.I left at midnight to go to another hotel in Santa Monica which I was very happy and stayed there 10 nights.The hotel refused giving me my money back saying I took a shower there and stayed for more than an hour.Yes because I found out about the bed mites after I laid in bed to watch TV.This hotel is a dumb ,old and dirty and they don't acknowledge the hair and the dirty mattress cover even though I have photos and I showed it to the clerk.Ther are thief's trying to take advantage of the clients.Dont stayed there ,is a dumb!
- Centrally located
- Hair and dust in mattress cover
- Musty odor
- Dirty rooms
Preferred solution: Full refund
User's recommendation: Don't stay there ,it's dirty ,musty odor ,and has mites
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