Brianna G Wry

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Verified Reviewer

Did not provide puppy or refund as agreed

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I paid Stacy Rustman a deposit for a puppy in January 2022. I was told puppies would be born in 50-60 days. In March 2022, I messaged her asking about status and it was only then she told me that she didn't breed the dogs (seemingly legitimate reason but never communicated to me). I agreed to a substitute but the substitute dog only had 1 male pup and I had agreed for a female. I requested a refund of my deposit in March 2022 and Stacy agreed to provide. It is now August 2022 and I still have not received my money back. I followed up several times over the months and was told she forgot and would send right away, that she had to wait for her husband to get checks, that she would get help from her daughter to venmo, she lost her phone, etc. Multiple excuses, no refund. Now she is no longer responding to my messages. I know people who have purchased from her so I am incredibly disappointed that it has come to this point and I may have to pursue alternate routes to get my money back.
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Loss:
$150
Cons:
  • Poor customer service
  • No refund as promised
  • Poor communication

Preferred solution: Full refund

User's recommendation: Do not do business

Sherry S Zdq

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Verified Reviewer

Super bad expierence

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Royal Oaks Cavalier King Charles Mini Schnauzers and Doodles - Super bad expierence
Royal Oaks Cavalier King Charles Mini Schnauzers and Doodles - Super bad expierence - Image 2
Updated by user Apr 20, 2021

Stacy Rustman

Updated by user Apr 20, 2021

She is in Alexandria, MN

Original review Apr 19, 2021
She would not let me know her address, would not let me meet parent dogs. Gave me wrong age if puppy, said it was 10 weeks and when I called her after getting the puppy, had to meet at Truck stop by the way; she gave me paperwork with one set of shots, no birth date; when I had to call her for info, she told me a date that makes him 13 weeks with one documented set of shots. She lied about age. Told me I was harrassing her and she was going to report me. This puppy has stood up once in 48 hours so very introverted CryGot the pup fir husband who is disabled what a total nightmare this has been. When I needed info she said Im harassing her bring the pup back, she said she talked to her Lawyer and all I want is a free puppy? Thankfully I made her sign a receipt for the $1000 dollars and there is NO way this puppy is ever going back in her hands. She lied and said Covid was the reason she would not at least bring parent dogs to meet when we picked up the pup, I called her Vet and asked if there was. A problem with Covid and dogs up there in Alexandria and they said no! All the red flags were up from the beginning but hubby had to have this puppy. I sure hope this does not wind up bigger a worse problem. This woman is horrifying to deal with.
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Preferred solution: Apology

User's recommendation: Do not buy from her please!

5 comments
Guest

Also she sherry shoemaker is a breeder. Her kennel is called hillside kennels, she breeds the same breeds I do except she is doing it illegally and her reviews show how unstable she is.

Her husband is disabled and he was disgustingly filthy, he kept begging for pills while she was looking at the pup she purchased from me. She completely ignored her husband and then finally said snottily that she would get his pills when done. I should have took pup right away. About a half hour later I told her I wanted the pup back and I’d give her a full refund.

She declined. She lied and said she was not a breeder. She is! She is not liscensed by the state of Mn.

And how the *** does she take care of all those dogs with a disabled husband? I have saved all messages from her, I actually have to get a harassment order on her. She tried to slander my name, sheriffs department has talked to her. She would not answer when he called.

I have excellent references with my pups with over 1.8 k members in my group. She thinks she can get a free pup by attacking me. A lot of people do this but I refuse to be bullied. The reviews on here started with Susan stillwell, most are hers except a friend of hers.

Susan had 3 of my pups and refused to show paperwork or go by health gaurentee. I work extremely hard with my dogs, I am with them 24/7 along with 5 other people. They say I am a puppy mill but I am far from it, extremely far from it. And I have the state of Mn to back me on this.

I get inspected by them. So u can believe what u want but I promise I will post after court as to the outcome, and will post legal actions not only again her but others for slander and defamation of charachter.

Guest
reply icon Replying to comment of Guest-2005408

This happens a lot to breeders, people will do anything to get out of paying for a pup. I feel extremely sorry for Stacy, she is an excellent breeder and her reviews on her Facebook page show.

We have two pups from her. I did look at this sherry’s page and she has horrible reviews. And I do remember Stacy did post about Susan stillwell, she is a complete scam artist. I also remeber the other breeder posting about Susan .

I think it is terrible there are people out there that think they can say whatever they want to trash someone name just to get a free pup.

I hope Stacy takes them to court and sues both. I know there are a lot of people standing behind her!

Guest
reply icon Replying to comment of Guest-2005769

Hate it

Guest
reply icon Replying to comment of Guest-2005408

All lies, the proof is there, she will not let you on her property.

Merton Iab

This lady bought a mini schnauzer from me, we were supposed to meet at 12pm on Saturday, well she messaged and changed to 1,then 2, then 4. Then she said I was the one wanting to reschedule.

Right off the bat I should have not sold to her. Her husband is disabled and he was filthy! He was asking for her pills and she kept ignoring him. The only reason I let the pup go is cause she said it was his therapy dog.

The pup had vet physical,shots, and was extremely healthy. She harassed my vet, she said the pup was not for breeding but she is a large breeder and her main concern was why hadn’t the *** dropped. And when she contacted my vet she never once asked them about it. I sent videos of pups interacting with my 5 yr old.

Pics of parents. And no I do not allow people on property due to covid! The state of Mn board of animal health told me it could be transferred to dogs, so i am not going to risk my dogs or children’s safety. I requested to get the dog back over 10 times.

She refused. After seeing the way she treated her husband she should not take care of anything.

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Anonymous
map-marker Shelton, Connecticut

DEFINITELY A PUPPY MILL HERE

We bought a puppy from Stacy Rustman 4 years ago. We went to her house and picked one out. The add stated the cost was $300. We are trying to buy another puppy from her right now (11-2021). We put a down payment on a pick of a puppy. Now she wont communicate with us. She has plenty of excuses as to why she didnt call us per messaging. I truly dont understand her. I see clearly now that she is running a puppy mill. It dawned on me a couple of days ago that 4 years ago when we bought our 1st puppy from her the price doubled after we chose a puppy. Red flag . She is completely money hungry. Please dont buy from her . She is also teaching her kids to sell puppies as its easy money. Im so against puppy Mills. Just so lazy and greedy. Its terrible. I trust God to take care of her. Thank you Lord!
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1 comment
Guest

This person is mad because I refused to sell a puppy to them!! I did not feel they were a good fit for the pup. If I’m such a bad breeder why buy from me again?

Anonymous

Dead puppy

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Sold a sick puppy which died soon after coming home. Puppy was sick from the moment is entered my house. Breeder denied puppy being sick before. Ended up a congenital defect and it was not meant to survive. Breeder claims it was a fluke but the puppy had to be showing signs since starting solid food. Paper work from breeder showed puppy 2 weeks older than FB posts showed. No money back.
View full review
Loss:
$2800
Pros:
  • Cute puppies
Cons:
  • Some puppies die from illness
  • Has lied about birth dates and age of puppies
  • Puppy throwing up

Preferred solution: Full refund

User's recommendation: Puppy mill. Rip off. Will not do right by you.

1 comment
jane k Izd

i was sold a sick puppy. but cant get in touch, with gumtree.

Anonymous
map-marker Naperville, Illinois

Puppy with congenital health issues

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I purchased a puppy from Stacy who prior to her 1 year birthday was diagnosed with congenital patellar luxation. She never provided the paperwork on the site and dam as requested. After contacting her about this issue she insisted I caused the problem, contacted my vet and harassed them for information, belittled me and accused me of lying about the situation despite having thorough documentation and surgery to correct it. She threatened restraining order and blocked all communication and refused to comply with health guarantee. Upon investigating her I have been in contact with numerous other customers who have experienced other issues. I subsequently found out my dogs sire was potentially known to have other congenital health issues and Stacy had written promised not to use him as stud again. Her breeding and ethical practices are disturbing and unhealthy. I am out thousands of dollars in vet bills for my dog. Her demeaning behavior was inexcusable and actually frightening.
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User's recommendation: Do NOT purchase from Stacy Rustman and Royal Oak Cavalier’s and King Charles

3 comments
Guest

I talked to her about the pup. The mom and dad of this litter have never once had any issues with this.

Dad has been breeding for 6 yrs and mom 5. So one side of leg was bad, I asked to have info from vet. Next day she said both were bad. I contacted vet and they had not checked the other side and did not know results of other.

So she got caught in a lie. This is why there are health gaurentees put in place to not only to protect the customer but also the breeder.

And what put me off on a bad note and suspicious note is she sent me a pic of the Susan stillwell post! I’m sorry I’m an excellent breeder and take pride in my dogs I am not going to back down and give out free dogs to save myself from one or two bad reviews.

Sherry S Zdq

I just went through a nightmare regarding her as well!

Sherry S Zdq

Plz do not buy from her! Horrible expierence

View more comments (2)
Anonymous
map-marker Brainerd, Minnesota

BAD WORDS ON THIS PLACE..

There Running a Puppy Mill !! For a breeder not to want you at there placeof buisness and no Vet Records on Vet Forms and bad Reviews this buisness is abusing animals kept in cages..
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Preferred solution: CHECK THIS BREEDER OUT FOR A PUPPY MILL

User's recommendation: DONT DEAL WITH THIS BUISNESS

2 comments
Guest

She has more than 10 females. Not aware of who is a mother of which puppy.

Doesn’t know when puppies were born (will give you a fake record), doesn’t know if puppies can hold the food down once weaned. Don’t let the positive experiences mislead you.

We unknowingly supported a puppy mill. Now without a puppy and out of money.

Guest

Yes, yes, and 180 YES

View more comments (1)
Anonymous

Do not purchase from Stacy Rustman

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I too purchased a puppy from her. She said it was a multipoo and yes she gave me some dewormer however the paperwork she handed me at pickup time said it was a cavapoo. No birthdate on it. Two days later I was at the vet with a sick puppy. She had worms and when I advised Stacy of such she said she would reimburse me the vet bill. Still waiting for reimbursement a year later. She did advise me the dewormer was expired. I love my dog but she and her business should be shut down. Also, you cannot go to her place to see and pick out your puppy she will meet you somewhere with the back of her vehicle full of cages with all different kinds of puppies. This has got to be a puppy mill. For sure..
View full review
Loss:
$100

Preferred solution: Pay my vet bill as promised.

User's recommendation: Stay away

16 comments
Guest

Excellent pups, excellent breeder. We just bought our 2nd pup from Stacy!

Her references are impeccable! I questioned reviews on hear, after explanations from her and messages she saved that she showed me I’m surprised she hasn’t filed a law suit.

Don’t believe everything you read people! She loves her dog’s tremendously and it shows in her pups!

Destin Bvd

I have had a similar experience. Please reach out. Kmblain@***.com

Obediah Xll
reply icon Replying to comment of Destin Bvd

Reaching out about Stacy Rustman.

Sherry S Zdq
reply icon Replying to comment of Obediah Xll

She is a horrible lier and breeder super bad expierence

Guest
reply icon Replying to comment of Sherry S Zdq

She is a really bad act, in every manner concerning dogs and puppies!

Monico Vcv
reply icon Replying to comment of Destin Bvd

Do you happen to know their address all I got was the PO Box. I am filing a case right now.

Dorothie Qks
reply icon Replying to comment of Monico Vcv

What was your experience? I see this is very recent!

Which puppy did you get? Our puppy died 3-18-21

Guest
reply icon Replying to comment of Dorothie Qks

My dog has bilateral patellar luxation and her sure had congenital kidneys disease and she swore she’d never breed him. Can I ask where you’re filing a case?

I’ve reached out to multiple sources. Kmblain@***.com

Guest
reply icon Replying to comment of Dorothie Qks

After we sent our deposit there was no communication and she pulled the ad. Tried to reach out several times and no response till I threatened to call the police as we believe we were being scammed. Now I am filing action against her this week in court to get my deposit back..

Dorothie Qks
reply icon Replying to comment of Guest-2002308

I honestly would rather have lost $50 than the dog and thousands of dollars. :((

View more comments (15)
Susan Vie

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

BREEDER ALERT - Stay away!

Royal Oaks Cavalier King Charles Mini Schnauzers and Doodles - BREEDER ALERT - Stay away!
SUMMARY: I got 2 puppies from Stacy. The first one died on 10-4-18 from congenital kidney disease. The second one died on 1-21-20 from IMT (another congenital disease). In addition to the heartbreak, I have spent just under $4,000 and Stacy wont even refund the purchase price. I have since learned that others have lost dogs from Stacy to illness. www.facebook.com/susanstillwell/posts/102158****147****?comment_id=102158****527****&notif_id=158091****147816&notif_t=feed_comment
View full review
Loss:
$4000
Pros:
  • Cute puppies
Cons:
  • Has lied about birth dates and age of puppies
  • Some puppies die from illness
  • Heartache from lost puppies

Preferred solution: $4,000 payment to me + stop selling sick puppies

2 comments
Guest

Susan purchased a pup from me, later I found out she ran the dog over. I was told it got sick, she got another, Dottie, after having the pup for 2 months it was diagnosed with hook worms.

All of our pups get fecal tests b4 leaving. And it took that long to test? Which is very likely the cause of the kidney issue. Not sure cause I didn’t see vet record.

So then she got yet another pup. This one had mti. Which is treatable with meds, but instead she decided to put her to sleep because she was scared that the pup was going to kill her other dog. Then to top it off I was contacted by another breeder that she bullied until she got a free pup!

I will not be bullied, and plan to handle this in court. I am a liscensed breeder and have excellent references on my pups, I am inspected by the state of Minnesota, Think about it this way, if I had anything to hide why would I post her big page she wrote in my group? If anyone should be warned it should be people to not sell to Susan because she kills the dogs with bad care! and Susan has posted more than just her post on here to make it look like there are more.

Some people just expect to pay nothing for what the get or are entitled to get everything free.

Oh and also some of the posts are from out of state? I refuse to let any of my pups go on air plains or have nanny services.

Destin Bvd

Please reach out. Kmblain@***.com

View more comments (1)
Kathrine P Zdz

Excellent breeder!!!!

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Royal Oaks Cavalier King Charles Mini Schnauzers and Doodles - Excellent breeder!!!!
I dont know what this person is talking about but I have nothing but excellent dogs from Ms. Rustman. My puppy I bought from her had proof of shots, proof of worming and physicals. She was super nice and made sure everything I needed was on state papers for my dog. She even had a guide on how to train the puppy. If you dont like they way she plans things then go to a different breeder. She makes sure that all her puppies are safe. And if I were her I would to!!!
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Pros:
  • Easy to work with and train
  • Healthy dogs
  • Very social dogs
Reason of review:
Good customer service
1 comment
Susan Vie

Stacy, is this you? It's not a matter of how "she" plans things.

It's a matter of selling sick puppies, some of whom die. Both of mine died, and I am not alone.

Anonymous

Buyer beware...stay away from Ms. Rustman

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If looking at getting a puppy from Royal Oaks Kennel from Ms. Rustman in Alexandria, MN, beware. She won’t meet you at her house to pick up your puppy. She will meet you at a gas station, she will give you the wrong dog, she will give you a sick dog, she will then give you the run around and won’t give you your money back. Numerous families have gotten the run around from her. It’s exhausting. She knows every loophole in the broken system of keeping dogs safe. Yes her dogs are half the price of other breeders but there is a reason why...they aren’t raised as well and taken care of as well as other breeders do. They don’t have all their shots. She will hand you liquid dewormer at pick up of the puppy. She doesn’t give you the required MN Health certificate required by the state.
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Reason of review:
Bad quality
7 comments
Destin Bvd

Please reach out. Kmblain@***.com

Guest

I have to agree we love our dog but would not recommend purchasing from Stacy Rustman either. Our dog has had nothing but GI issues, our vet thinks the dewormer she sent with our pup at 4 months of age (they shouldn’t need it at this age) was a horse dewormer and she was loaded with worms.

I got zero reply when I asked her about the dewormer and about the GI issues. She had asked us about potty training and told us she would work on her outside.

When my husband asked about the potty training she lied right to our faces and it was clear that she had never been outside And was *** pad trained. We will never purchase another dog from her nor will I recommend to anyone Her business Thankfully our dog is doing better after nearly 2 years of doctoring

Susan Vie

Jamone - contact me please

Susan Vie

SUMMARY: I got 2 puppies from Stacy. The first one died on 10-4-18 from congenital kidney disease.

The second one died on 1-21-20 from IMT (another congenital disease). In addition to the heartbreak, I have spent just under $4,000 and Stacy won’t even refund the purchase price.

I have since learned that others have lost dogs from Stacy to illness. https://www.facebook.com/susanstillwell/posts/102158****147****?comment_id=102158****527****¬if_id=158091****147816¬if_t=feed_comment

Jamone Pmi

Message me! You aren't alone!

Susan Vie
reply icon Replying to comment of Jamone Pmi

Contact me - see my Breeder Alert poster.

Kathrine P Zdz

I have bought 3 dogs from Stacy rustman and haven’t had any problems. They are all healthy , we’re extremely cared for, very social and loved. We would not have gone back after the first if we were not pleased.

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