Manufacturer: Royal Caribbean Category: Cruises Clear all filters (2 of 2 reviews match)
A nightmare please be aware.I booked a cruise on freedom of the seas voyage 27527 07/24/16 three adults two were 75 years of age I purched a balcony deluxe state room two beds and a golf out sofa. When we arrived in the room there was no sleeper sofa I was told that they would pull down the upper bunk single bed with ladder well that doesn't work for a 75 year old I asked to change rooms and was told it was a full ship I would have to figure it...
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Cruise Dates: June 25-June 30, 2016 (5 nights) Ship Name: Empress of the Seas Reservation Number 2098975 We have embarked on June 25 and issues started from the moment we have received access to our room. I was amazed to find in our room that supposably was cleaned before our arrival, pair of women underwear in the draw. Later on I have found Avis car rental receipt of another passenger. Obviously, the room was not cleaned. The crew apologized...
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Anonymous As much as I understand your frustration, cruise lines can change the itinerary. It's part of the fine print you would have agreed to on booking. Them offering a 10 % disc...


Anonymous Have you considered a letter to the cruise line FROM A REPUTABLE ATTORNEY outlining their options before you instigate further action?
It's something to think about.

I liked
  • Dinning room waiters and room attendants
I didn't like
  • Food