Royal Caribbean Group Reviews
Royal Caribbean Group Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Royal Caribbean Group has a 1.0 star rating from 2 customer reviews. Consumers are mostly dissatisfied. Recent recommendations include "Don't go" and "Take any promises in writing !" Reviews cite poor customer service, limited product diversity, and a high price level.
Key Takeaways for Future Customers
- Expect strict vaccination and CDC-related boarding enforcement based on recent Royal Caribbean Group reviews.
- Prepare documentation and take promises in writing.
- Be aware of customer complaints about refunds and claims handling.
Negative Feedback / Risk Areas
- Denied boarding despite proof of vaccination or negative tests.
- Refunds refused or only credits offered; claims dept described as rude.
- High price level and dissatisfaction with customer service.
Positive Feedback
Some travelers express loyalty and love for the brand, but their experiences vary.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Royal Caribbean Group has a 1.0 star rating from 2 customer reviews. Consumers are mostly dissatisfied. Recent recommendations include "Don't go" and "Take any promises in writing !" Reviews cite poor customer service, limited product diversity, and a high price level.
Key Takeaways for Future Customers
- Expect strict vaccination and CDC-related boarding enforcement based on recent Royal Caribbean Group reviews.
- Prepare documentation and take promises in writing.
- Be aware of customer complaints about refunds and claims handling.
Negative Feedback / Risk Areas
- Denied boarding despite proof of vaccination or negative tests.
- Refunds refused or only credits offered; claims dept described as rude.
- High price level and dissatisfaction with customer service.
Positive Feedback
Some travelers express loyalty and love for the brand, but their experiences vary.
Denver, Colorado
Didn't get to board after 3 YEARS 2 CANCELS.
- - Set to sail Aug 7, Aug 8 rules to loosen, yet I was refused despite test and vaccination, seeking full refund after 3 years and 2 cancellations.
I was set to sail on the 7th of August. On August 8th, Royal Caribbeans were set to lighten up on covid regulations.
I had my 2nd shot 5 days before I was set to sail.
I had proof of a negative test, proof of vaccination, and they still refused me even after mentioning the lift on regulations scheduled for the following day. After 3 years and 2 cancelations on this cruise, I am expecting a full refund and I am willing to fight for it!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy husband had his Covid card plus time is Second shot with all pharmacy notice we love Royal but no one cares we had proof. Legal Royal we had proof but you really tried us bad man with oxygen
We had 15 day proof of 15 days and gray zone you for got and no one cares Sorry Royal you hurt a great fan
Preferred solution: Let the company propose a solution
User's recommendation: Don’t go
Not allowed to sail after boarding
- - Policy requires 14 days after vaccination; only 5 elapsed.
- - Claims dept rude and contradictory, no refund or cruise credit, CEO yielded no change.
We boarded the ship on October 3rd and after checking into our room, we're informed as there is CDC GUIDELINE of 14 days gap , I had 5 , between the second shot and day of sailing ! We cannot sail , was promised the world , and after going thru their claims dept.
Which was not only contradictory but rude , not only will they Not refund but won't even give a cruise credit ! Contacted the CEO, Same result !
- All
Preferred solution: Let the company propose a solution
User's recommendation: Take any promises in writing !
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