Royal Caribbean Group
Royal Caribbean Group Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Royal Caribbean Group has 1.0 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Don’t go", "Take any promises in writing !".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Denver, Colorado
Didn't get to board after 3 YEARS 2 CANCELS.
I was set to sail on the 7th of August. On August 8th, Royal Caribbeans were set to lighten up on covid regulations.
I had my 2nd shot 5 days before I was set to sail.
I had proof of a negative test, proof of vaccination, and they still refused me even after mentioning the lift on regulations scheduled for the following day. After 3 years and 2 cancelations on this cruise, I am expecting a full refund and I am willing to fight for it!
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Verified Reviewer |
Palm Bay, Florida
My husband had his Covid card plus time is Second shot with all pharmacy notice we love Royal but no one cares we had proof. Legal Royal we had proof but you really tried us bad man with oxygen
We had 15 day proof of 15 days and gray zone you for got and no one cares Sorry Royal you hurt a great fan
Preferred solution: Let the company propose a solution
User's recommendation: Don’t go
Not allowed to sail after boarding
We boarded the ship on October 3rd and after checking into our room, we're informed as there is CDC GUIDELINE of 14 days gap , I had 5 , between the second shot and day of sailing ! We cannot sail , was promised the world , and after going thru their claims dept.
Which was not only contradictory but rude , not only will they Not refund but won't even give a cruise credit ! Contacted the CEO, Same result !
- All
Preferred solution: Let the company propose a solution
User's recommendation: Take any promises in writing !
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