Anonymous
map-marker Denver, Colorado

Didn't get to board after 3 YEARS 2 CANCELS.

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I was set to sail on the 7th of August. On August 8th, Royal Caribbeans were set to lighten up on covid regulations. I had my 2nd shot 5 days before I was set to sail. I had proof of a negative test, proof of vaccination, and they still refused me even after mentioning the lift on regulations scheduled for the following day. After 3 years and 2 cancelations on this cruise, I am expecting a full refund and I am willing to fight for it!
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Doug W Zas

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Verified Reviewer
| map-marker Palm Bay, Florida

My husband had his Covid card plus time is Second shot with all pharmacy notice we love Royal but no one cares we had proof. Legal Royal we had proof but you really tried us bad man with oxygen

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We had 15 day proof of 15 days and gray zone you for got and no one cares Sorry Royal you hurt a great fan
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Loss:
$500000

Preferred solution: Let the company propose a solution

User's recommendation: Don’t go

Neeraj M Rwv

Not allowed to sail after boarding

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We boarded the ship on October 3rd and after checking into our room, we're informed as there is CDC GUIDELINE of 14 days gap , I had 5 , between the second shot and day of sailing ! We cannot sail , was promised the world , and after going thru their claims dept. Which was not only contradictory but rude , not only will they Not refund but won't even give a cruise credit ! Contacted the CEO, Same result !
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Loss:
$3000
Cons:
  • All

Preferred solution: Let the company propose a solution

User's recommendation: Take any promises in writing !

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