Paul R Wft

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Verified Reviewer

Vehicle Warranty

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Royal Administration Services, Inc. (my extended vehicle warranty) denied my claim for repairs to my vehicle even though I was within the contract stating "required" maintenance to be done on the vehicle.

Per the vehicle manual, there is "recommended" maintenance which was also taken care of. This has been an ongoing battle with them since 5/17/2023. I had to get my vehicle repaired as I have to be able to get to and from work whether or not they denied the repair. I accrued the cost of repairs and rental vehicle costs due to a false denial of service in the first place.

This totaled out to $3,612.20. I am seeking reimbursement of these repairs and the five days reimbursement out of the full rental fees per my contract.

I asked to speak to a manager and was told one was not available with no attempt to have one call me back either. Very disappointing and I would not recommend using this company for ANY warranty help.

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Preferred solution: Full refund

User's recommendation: DO NOT USE

chris r Tcc

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Verified Reviewer
| map-marker Queens, New York

Worst company as a whole to deal with ever.

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make u jump thru hoops while hopping on one toe and saying the alphabet backwards and still deny the claim. thats if they dont hang up on u.
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Loss:
$11000

Preferred solution: prevent others from being robbed of $11k

User's recommendation: stay AWAY!!!!!

Anonymous
map-marker Sacramento, California

Never got a contract sent to me

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Never got a contract sent to me and when I called to talk to someone, she explained to me that my address changed, so I can get one sent to my new address or in the mail I told her both and never received one and this is a month later. So, I called back just recently, and then I got a form sent to my email, but it did not have my name or any information about me or my car on it, so how am I supposed to know if that's a real contract. If I had known, it was a reimbursement contract I would have never got into this so-called contract
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Loss:
$900
Cons:
  • There not up front with you

Preferred solution: Full refund

User's recommendation: not sure, just double check

Robert L Rgt

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Verified Reviewer

My refund

I paid full price of 3.000.00 dollars for this extended warranty for my car to take care of any problems from my engine and transmission and electronic parts everything you ask from Royal administrator service . Can you file a claim no will they repair your car no everything with this company is no will they take your money yes can I get a refund no I'm still fighting to get my refund I have not heard from them I will not stop fighting to get my money back I had to pay my own repair for my car
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Loss:
$45000
Pros:
  • Take your money
Cons:
  • Completely scam companies

Preferred solution: Full refund

Bryan L Fss

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Verified Reviewer

STOP HARASSING PEOPLE!!!!!!

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harFunny story, not really, which starts about 2 years ago. I started receiving letters in the mail with nothing else on the front except the words, FINAL NOTICE! Now when the average person sees something like this show up in your mail all kinds of thoughts go through your head. Is this the IRS? Maybe a bill I missed! Then you open it up to find that someone is trying to sell you a car warranty service. With this, I got a little annoyed and threw the letter away. But wait, this adventure doesnt stop there! A month, later lo and behold another letter in the mail that states, FINAL NOTICE! Again, automatic reaction is, this could be the IRS! Maybe a bill I missed! Then you open it up to find a nice pile of garbage about a car warranty. Then after about 5 or 6 of these I end up calling the number to try and stop the mail. That was a huge mistake because then I started receiving phone calls about my FINAL NOTICE! At that point you start getting frustrated due to the constant additional garbage in your mail and more phone calls, even though you are on the federal do not call list. Over the last two years when talking with these *** over the phone it has been extremely hard trying to find out who and where they are located, because by the time I actually get a hold of someone that I could talk to and ask these questions they would just hang up on me. Every time I would get a call, I would tell them to put me on the do not call list but the personnel I was able to talk with would hang up on me. So, all I had in hand at that time was a couple phone numbers that were calling and harassing me and no other information like business name or location to report to the FCC. Now, when you finally get to talk to someone and tell these guys over the phone to take you off the calling list you would think that would stop the calls right? *** no. I still got the letters and still got the random phone calls. I run a small business and I need to be picking up my phone for current and potential customers. It has become a waste of time and money for me to continue to get these letters and phone calls. Anyway, as I digress. I started blocking the 800 numbers that were calling me and do you think that stopped them from calling me? *** no, these guys are professional *** They then started calling me from my local area code so I couldnt tell if it was an *** hole or a customer. I knew no matter what I was going to continue to get these phone calls and letters, so I dealt with it. Then finally, 2 days ago, I received a phone call as I was driving into work! Guess who it was, go on, guess. The warranty *** were back! WOO HOO! I was listening to the recording and you know how it goes. You have the option to talk to someone or get put on the, DO NOT CALL LIST. Which as you know, doesnt work. I chose to talk with someone, again. I got a nice guy on the phone who seemed very excited to talk to me. He asked if I had received a letter in mail, I then muted my phone screamed out loud and threw up in my mouth a little bit. I told him, Yes, I received your letter. I then asked him, I have 3 cars and was wondering which vehicle was the letter was referring to. His crafty response was, the oldest one. Ya, you know he didnt know which vehicle. So I told him I had a 2017 Q7 that needs a warranty on it. He walked me through the scram they offer and started asking me a few questions. Does my vehicle have any issues? Now, I know they are liars so I fibbed a bit of course also. I told him my vehicle is leaking oil all over the place and the check engine light is on but I have no idea what it is on for. After giving him this information I was waiting for him to tell me previous issues wouldnt be covered. He never said it! He stated that everything would be fine and if I pay over the phone now everything would work out. He threw a number at me, $3800 for 4 years. I said that for $3200 I could get an extended warranty at the dealership and if he could go any lower, I may consider it. He then passed me on to what he called some type of financial specialist. A young lady got on the phone and she stated she could go as low at $3079. WOW! What a deal! She said that she was standing by for my credit card information to begin this amazing warranty that was going to fix my already screwed up car. Wait, pause, what did she just say? Lets slow down and go over this real quick. So this random person on the phone wants my credit card information and I have no idea who, where or what they are. I told her there is no way I am giving her my credit card information over the phone to some random person and or business that I have no information about. I said I am going to need an invoice sent to my email so I can verify your information and business. She wouldnt do it! She kept saying, its ok, the service will start instantly if you pay now over the phone. What the *** does that statement have to do with proving you are a legitimate business? I asked her how are they still in business? Do people actually pay for this crap over the phone without any information or proof of who they are? I figured obviously they were doing just fine, they were still calling me so that means there are dummies out there who are willing to give their credit card info over the phone to individuals they have no idea who or what they represent. At this point they were just trying to have me start a payment plan and to have me give them $100 bucks up front over the phone! I said no, I want to pay the amount in full, but before I do that, I will need an email from you with an invoice. She refused to do it and just kept repeating, its ok, because the service will start instantly. WTF! Ok, I tried to help her look at it a different way. I told her that this is like me calling your house and randomly asking for your credit card information. She doesnt know who I am and my response to her for being nervous, giving sensitive information over the phone is, its ok, Im a robot, give me money and your problems will go away. I told her I will not do business with anyone like this. If they wanted my money, they would have to give me more information about themselves. Finally, she gave me their business name and website! I couldnt believe it! 2 years of these *** harassing me, and I finally got their business name and website. I informed her of the harassment I have received from them and she said, dont worry I will take you off our calling list. I told her, no you won't, because I have asked them to do that for over a year! I hung up the phone and went to royaladmin.com. Now, I have heard scammers pretending to be a business that they are not, so I wanted to give these guys on this website the benefit of the doubt. I looked it over and they looked like a legit vehicle warranty service. I then noticed they were registered with the Better Business Bureau. I started combing through all the complaints on their BBB webpage and then I knew instantly these guys are the *** that have been harassing me for years. I couldnt believe I finally, after all these years, FINALLY found out who these *** where. This story is going to every webpage, every review website I can find, and last but not least, I finally get to report these *** to the FCC. Damn what a waste of my life, but if these guys can be stopped from harassing anyone else, then it is worth it.
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Pros:
  • Wont stop
Cons:
  • Wont stop

Preferred solution: leave me the *** alone!

User's recommendation: if they harass you file a complaint with the FCC

Kassema H
map-marker Hanover, Massachusetts

Carcheck and Royal Administration Services is completely Scam Buyer be aware!!!

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I have never in my life felt more ripped off by anyone or anything than I do with these dirt-bags. They are straight thieves both companies Carcheck and Royal administration services they take your money and run away when they have to pay. I bought the extended warranty offered through car check over the phone paying monthly $188 for a warranty that doesn’t cover nothing and they will laugh in your face when your car breaks down. I bought a used one BMW 535 XI 2008 which I drive it to go at work and work 14 hours a day away from my wife and four young kids trying to build a future for them. My transfer case started to act up and I took the car to the BMW dealer for inspection. The dealer diagnosed the car and came to the conclusion that a new transfer case is needed. Is worth to mention that the car had a general inspection from BMW dealer a month ago and no issues was found on it also I didn’t have (WARNING SIGNS ON MY DASHBOARD THAT MY CAR WAS LOW ON OIL OR ANY LEAKS FROM THE TRANSFER CASE). Dealer who obviously knows how to jump through the required hoops these companies called in my behalf to process the claim and the inspector came after 72 hours to check my car leaving me for almost a week without a car. After the inspection the inspector form Royal administration services came to the conclusion that the transfer case was low on oil and he denied my claim (WITHOUT EVEN MEASURING THE LEVEL OF IT OR ASKING DEALER WHICH DID THE MEASURE OF IT AND TOLD TO ME THAT THE LEVEL IT WHERE IT SUPPOSE TO BE).The inspector didn’t even asked for a breakdown of the transfer case to ensure that the failure could be from the wear and tear of the transfer case and not from the imaginary low level of oil in the transfer case. Car Check and Royal administration are a deceptive companies and adjusts their decisions to cover or not cover a part that is clearly on the amount of the money they have to pay and based on the length of time that a "wear and tear" issue has happened. Which means they can deny as they wish in any case and they find reasons such the car is not being serviced properly, is low on oil, is preexisting condition, another part caused the damaged and sadly that part is not covered.As last resort i tried to reach the CEO of the Carcheck to come to a resolution for this unfair denial and i got the same answer that i got from the Inspector.so basically you are on your own if your car breaks as these companies they are busy to scam people and get your hard earned money. So buyer be aware and don’t invest on a scam warranty extension such as this provided by this scammers as you will be on your own when time to pay comes. I wrote this review to make any potential buyer aware of these shameful practices followed by these crooks' companies save a headache to yourself and find a decent companies that doesn’t run from their obligations when is time to pay. I will take further steps against these companies by filing a complaint with the Federal Trade Commission and Massachusetts Attorney's General also my lawyer is going to fill lawsuit against Car check and Royal Administration so they can be investigated and possibly shut down.
View full review
Loss:
$3900
Cons:
  • Completely scam companies
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Jessica N Vnz

Don't go with royal administrations

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They are a rip off..... they will take your money. Anf not give it back dont believe that 30 day stuff its a lie. Then they take a long time yo send inspector out to ses your vehicle then they lie and say they dont cover it. Please stay away !!!!! In a battle with with them now. Its a scam.
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Brian E Yqt

Annoying phone calls/terrible company

No matter what I do their agents continue to call me to try and sell me an extended warranty on my car. I have even informed the national do not call registry and that doesn't help. I even called their headquarters and sent countless emails to try and stop the calls to my home. Checkout the reviews everywhere on this company and you will see they are awful. I have also posted many negative reviews on every review site I can find including Yelp. Again, if you are looking to purchase a warrent program for your car, stay away from Royal Administrative Services. Beware of Royal Administrative Services.
View full review
Loss:
$1
Reason of review:
constant phone calls

Preferred solution: stop calling me

Dadrian Rqc

Royal Admin IS A COMPLETE RIP OFF. Stay away

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Got the warranty in Oct 2016. I had a issue with navigation hard drive 2 months after i got warranty . I passed there break in period (1000 miles and more than 30 days) Royal fought me a little bit but they paid eventually. Tried to say pre existing issue, when i bought the warranty with the car. Fast forward, now in feb 2017 my front differential started to make a weird noise. So i got it checked out as royal advised. Dealer stated front diff is starting to bind and needs to be changed and front wheel bearing is bad. They call it in but carchex wants a tear down but before that is done they said try checking the fluid. Dealer stated no way to check it without actually draining it. Makes sense. So i paid $180 to get the fluid changed. (Royal didnt cover any of it) It wasn't low or dirty dealer stated. The diff is a sealed unit so no oil change intervals or maintenance required. They refilled with oem fluid and the noise was gone. Royal said ok good and closed the differential claim since it was no longer needed. Not reimbursing me a dime. 5 months later (July 2017) front end got extremely loud. Dropped it off to get it diagnose. Dealer states front right wheel bearing is bad and front differential is back with noise. So he called it in. Royal is requesting a tear down. Fine with me cause the noise is worst then before so that means its done. But how can you request for a tear down and never even came to inspect the vehicle know it has other issues besides the diff? I asked how could you diagnose a wheel bearing if they take the differential apart? They stood quiet, then turned and said yea i gotta see if i can get a adjuster out to check the car. Sad i have to tell them in which order they should do there job or when they should check the vehicle. You claim to be experienced and professionals in this for years. I cant agree. Especially when you guys said your adjuster can tell what was damaged before i got the warranty and during. That is completely impossible. I've asked independent mechanic shops and other Lexus dealers and they also state that it is impossible with this type of breakdown to tell if prior or during. Then they started talking about pre existing issues and normal wear and tear. Pre existing? So because i did not have the repair done (which was not needed at the time) your say pre existing? Or i bought the car with a differential making noise and a bad wheel bearing? Did i or did i not do everything required to keep the vehicle properly running when you guys asked? You asked for maintenance receipts, i sent them. You asked the oil be changed on the diff. I did it. (My maintenance receipts totaling more then $7,000 in repairs out of my own pocket) Showing you i take care of my vehicle and all pre existing issues was taken care of before or during the 30 day/1,000 miles start up period as stated in the contract. $7,000 in repairs that i paid before the warranty and your gonna tell me pre existing issues? Now more excuses... Why would i continue with a tear down if there was no longer a issue after the fluid was changed out? Now 5 months later the diff is binding but even louder now and your gonna tell me its pre existing issues because i did not tear it down in the past, yet YOU closed the claim stating nothing more needs to be done. So it was a set up? You said okay and closed the claim when the fluid was changed out and now its a issue because it wasn't "fixed" the first time? And its preexisting because no tear down was done before?? i am still paying my contract and i am now 8-9 months in. Royal do not want to pay because the repair exceeds the cost of my contract. My contract is roughly $5,000 and the repair is about $7,000 with wheel bearing repair. Why not stipulate from the beginning that you will not pay over X amount or the total contract amount?? Its been a week without my vehicle. No inspection, no repairs, not even a call from royal to tell me whats going on. Now a week later they saying the need to send a inspector out to see the issues. A week later? I Definitely DONT RECOMMEND them and i been with them almost a year. Heard and seen all that i needed to. I wont be making next months payment!!
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Reason of review:
Poor customer service
Anonymous
map-marker Houston, Texas

Carchex/Royal Administrators - American Greed

I have a 2008 BMW X5 that would not start. I got it towed to the dealer. The dealer diagnosed it as the starter and filed a claim with Royal Administrators (the underwriter for the coverage that I bought thru Carchex who is just a broker). Royal came back that they will only pay a parts allowance of $140 since that is what a starter at O'Reilly costs. The dealer charges $460 for their starter. Royal wanted the dealer to get the starter at O'Reilly, install it and then warrant it which the dealer does not do. When I told the dealer that I will just get the car fixed somewhere that can put the O'Reilly part, I was told that the dealer charges $180 diagnostic fee that Royal refuses to pay. The solution that Royal offers you cannot even take advantage of since either way I would have had to pay out of pocket. I ended up getting the dealer to replace the starter and paid the diference. Three weeks later, the transmission malfunction message came on. This time I did not go to the dealer and went to a foreign transmission repair shop that works on BMW's. The transmission place filed a claim that the transmission needed to be rebuilt since the gears are slipping. The Royal adjuster wanted to inspect the transmission so I was asked to authorize to take the transmission apart. The adjuster denied the claim stating that it was normal wear and tear even though the transmission is covered. A transmission is not a normal wear and tear item like tires or brakes. I told the transmission place to put the transmission back but was told that I would have to pay $1500 to put it back without repairing. The cost to repair was $4300 so I ended up paying the $4300 and the rental car I had to rent as the car was in the shop. The owner of the transmission place stated that he deals with a lot of extended warranty companies but this is the first time a denial was made due to wear and tear. Carchex/Royal knew the age and mileage of the vehicle when I bought the coverage. They can argue normal wear and tear on the whole car and not pay anything. These people are scammers. The arbitration clause on their policy stacks the cards against the consumer.
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Reason of review:
Not as described/ advertised

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