Amy G Srz
map-marker Saint Augustine, Florida

Loyalty and local business support not appreciated

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have been a loyal customer of Rowe for yeRs and have always arrived in time or early for my appointments. Prior to my appointment today I received several texts and emails reminding me of my appointment. None of those messages indicated there is a 15 minute grace period or you have to reschedule. Today I called to indicate that I would be late as the bridge downtown was up. This malfunction of the bridge ate up any of my extra time that would allow me to arrive a few minutes early. The associate told me about the 15 minute grace period and I would have to reschedule if I arrived more than 15 minutes late. I was polite and said let’s wait until I arrive and see what happens. I arrived 16 minutes and 30 seconds outside of my appointment time. Making me 1 minute and 30 seconds outside of their grace period. The associate at the desk asked me if I wanted to reschedule as they were booked full all day. I was still polite and told her I didn’t want to rebook and walked out. Now I fully accept I was late and they didn’t have to see me. However I am loyal and have always been nice when I visited them. Last year I waited 15-20 minutes waiting to get in the exam room. No exceptions given to the customer I see. I just don’t understand when I was just outside the window that they couldn’t still see me. I am an easy appointment and never take more than 45 minutes for the full exam. I am heartbroken a local business cares so little for people and runs itself as a strict big box type store. I will take my business elsewhere to a local business that appreciates its customers and values them.
View full review
Reason of review:
Poor customer service
1 comment
Guest

I was only 8 minutes late and had driven 2 hrs to my appt. this business truly has gone to ***

Hospitals, Clinics and Medical Centers Expert Talks

4th COVID Vaccine, Monkeypox, Mask-Optional Policy

Jan 6, 2022

COVID, monkeypox, mask-optional policy: Are we safe? Watch an expert interview with Prof. Karen Jubanyik from Yale to learn more about viruses and how to stay protected.

Prof. Karen Jubanyik
Prof. Karen Jubanyik

Karen Jubanyik, MD is Associate Professor, Clinician-Educator Track, in the Department of Emergency Medicine at Yale University School of Medicine.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article