Rovio Entertainment

ustomer service this is about the game angry birds friends. specifically , about the star brawl tournaments.

I have been a loyal player for years now. I played all of your games and mastered most of them. I am and always will be a very competitive player. I play to win.

lately , I have had many problems with star brawl. connection issues and especially sending score failed . I get that almost every time I play now. I will include the screenshots at the end of this email.

the reason I am writing this is because I have been emailing the company a lot because I want help. the company won't email me back. all I get is a form email. that is already written out.

their customer service department has been very terrible at helping me with this problem. I called the Finland office and the switchboard operater hung up on me twice. when I finally had her in the phone she said there is no phone support at all. I asked to be transferred to any body else and that was the third she hung up on me.

I don't know what games you are playing. it seems to me that you would care about how your players are. it seems to me you would take extra special care if they have problems or concerns. seems that you don't.

you have zero customer service department. you have very incompetent staff. they are rude and inconsiderate. I have been nothing but polite and sincere with them.

all I get is the run around. I have emailed them several times over the last 2 weeks. I am tired of doing that. this is the next step.

believe I have others. if this doesn't work I know who the handles business licenses online. I will be giving them a call. if I do that , you will be fined and / or shut down.

so I say again , answer me or just help fix the game. it will only allow me to enter one screenshot. this one I get sometimes. I will include the last email.

this is the last email that I sent to them; yesterday and today i was playing star brawl. yesterday i played twice. between the 2 times i had 155 wins. i played on 2 seperate networks.

( my phone is less than a minth old. i have the brand new s23 ultra from samsung. it has the best networking ability ). i know its not my connection.

it has to be on your server that is the problem. my mobile and then when that score failed , i switched to my home WIFI network. i even reset ny router and reset the modem before switching networks. that score failed too.

i just played again , this afternoon and was at 53 wins. it failed once again. when are you going to fix this issue. i am a very good player.

i am very competitive. been that way all my life. i am starting to think that this is done on purpose because for the last week and a half i have been number 1 at the conclusion of thr match play ( tournament ) i save all my scores from the end of the tournaments. they are ( starting with the most current.

the latest one 4104 ;1850 ; 2235 ; 1400 ; 1375 ; 1950 ; 2250 ; 1195 ; 2200 ; 1295. as you can see i play a lot. i love competitions. i love playing with other people.

i dont focus on the levels too much any more. i do olay them. however , my scores arent that great. i get a thrill playing with others.

i thought ypu had fixed this issue because for about 2 weeks there were no problems. this is why i play on another account with a different phone. i never have any problems with the other account. i am just as competitive as i am on my main account.

i havent had the other account for long. i havent been playing this account because i always have issues. i will send you the screenshots i have gotten over the last few days. its either i get ; http//1.1 401 unauthorized , some thing went wrong , storage service error ( unable to download levels ), http // 400 bad request , the request was invalid or incomplete ( bundle version file loading failed ), check your connection and try again , sending score failed , server error ( error 41 ) , bad error group ( error 5964 ), network error ( error 102**** ) , and cloud service error.

i have the screen shots for all of this. i will include the screenshots at the end of the email. i am trying to give you all the information i can. so you can resolve this continuous problem.

i hope this helps you figure out what this issue us. tell me if you need me to send any other thing that you need.. I just tried playing again. the game isn't working.

what's worse is that you don't care enough to respond back. or you hang up on the people trying to get answers and help. I finally found out how to get the screenshots at the end of this. all of these error messages I have gotten in the last week.cithis is about the game angry birds friends.

specifically , about the star brawl tournaments. I have been a loyal player for years now. I played all of your games and mastered most of them. I am and always will be a very competitive player.

I play to win. lately , I have had many problems with star brawl. connection issues and especially sending score failed . I get that almost every time I play now.

I will include the screenshots at the end of this email. the reason I am writing this is because I have been emailing the company a lot because I want help. the company won't email me back. all I get is a form email.

that is already written out. their customer service department has been very terrible at helping me with this problem. I called the Finland office and the switchboard operater hung up on me twice. when I finally had her in the phone she said there is no phone support at all.

I asked to be transferred to any body else and that was the third she hung up on me. I don't know what games you are playing. it seems to me that you would care about how your players are. it seems to me you would take extra special care if they have problems or concerns.

seems that you don't. you have zero customer service department. you have very incompetent staff. they are rude and inconsiderate.

I have been nothing but polite and sincere with them. all I get is the run around. I have emailed them several times over the last 2 weeks. I am tired of doing that.

this is the next step. believe I have others. if this doesn't work I know who the handles business licenses online. I will be giving them a call.

if I do that , you will be fined and / or shut down. so I say again , answer me or just help fix the game. it will only allow me to enter one screenshot. this one I get sometimes.

I will include the last email. this is the last email that I sent to them; yesterday and today i was playing star brawl. yesterday i played twice. between the 2 times i had 155 wins.

i played on 2 seperate networks. ( my phone is less than a minth old. i have the brand new s23 ultra from samsung. it has the best networking ability ).

i know its not my connection. it has to be on your server that is the problem. my mobile and then when that score failed , i switched to my home WIFI network. i even reset ny router and reset the modem before switching networks.

that score failed too. i just played again , this afternoon and was at 53 wins. it failed once again. when are you going to fix this issue.

i am a very good player. i am very competitive. been that way all my life. i am starting to think that this is done on purpose because for the last week and a half i have been number 1 at the conclusion of thr match play ( tournament ) i save all my scores from the end of the tournaments.

they are ( starting with the most current. the latest one 4104 ;1850 ; 2235 ; 1400 ; 1375 ; 1950 ; 2250 ; 1195 ; 2200 ; 1295. as you can see i play a lot. i love competitions.

i love playing with other people. i dont focus on the levels too much any more. i do olay them. however , my scores arent that great.

i get a thrill playing with others. i thought ypu had fixed this issue because for about 2 weeks there were no problems. this is why i play on another account with a different phone. i never have any problems with the other account.

i am just as competitive as i am on my main account. i havent had the other account for long. i havent been playing this account because i always have issues. i will send you the screenshots i have gotten over the last few days.

its either i get ; http//1.1 401 unauthorized , some thing went wrong , storage service error ( unable to download levels ), http // 400 bad request , the request was invalid or incomplete ( bundle version file loading failed ), check your connection and try again , sending score failed , server error ( error 41 ) , bad error group ( error 5964 ), network error ( error 102**** ) , and cloud service error. i have the screen shots for all of this. i will include the screenshots at the end of the email. i am trying to give you all the information i can.

so you can resolve this continuous problem. i hope this helps you figure out what this issue us. tell me if you need me to send any other thing that you need.. I just tried playing again.

the game isn't working. what's worse is that you don't care enough to respond back. or you hang up on the people trying to get answers and help.

I finally found out how to get the screenshots at the end of this. all of these error messages I have gotten in the last week.