This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

I purchased a new Jeep 2018 white limited from them free and clear. Total nite mare.

1.0
I have nearly been killed in my new Jeep on many occasions since my purchase. It seems they create many emails they are not given by owner. It is clear someone used my gps/radio pin it has caused my Jeep to remote start for a year and a half without me the owner having contacted service to it. When I set up connected service sixteen months after purchased I encountered even more problems such as persistent multiple emails on file that I did not create and missing service records Never buy from them total scammers . Sandra l Brescher

User's recommendation: Don’t buy from them..........

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#1939482 Review #1939482 is a subjective opinion of poster.
Loss
$45
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Resolved: Route 18 Chrysler Jeep Dealer, East Brunswick, NJ

3.2
Update by user Nov 15, 2016

I was able to contact Jeep and I asked if it was okay for me to take the car to a different dealer and I did get the okay so, I took the car to a different dealer and my problem got resolved.

Original review posted by user Nov 03, 2016
This review is based on my bad experience with the Service Department of the car dealer. I bought a Jeep Cherokee on March 2016 and from day one I had problems right away with the air conditioner and the ESS System (Engine Start & Stop Feature). They fixed the air conditioner leak and they blamed the ESS problem to the fact that the air conditioner had a leak. After that, I been several times including Tuesday, November 1rst, 2016 and today, Thursday, November 3rd, 2016 for the same problem with the ESS system. On Tuesday, I spent three hours in the Service department and they supposedly installed software updates, did tire rotation and oil change which the mechanic forgot to reset the oil life on the display panel and I had to reset it myself. Soon I drove out for few miles, the ESS had and it is been having the same message displaying " Start/Stop not ready, Battery charging." Yesterday Wednesday, November 2nd, 2016 I took the car on the Turnpike driving at 65 mph to see if the battery will charge but, that did not fix the problem. The car only have 5541miles on it and it still on warranty and all I want is to get it fixed. The ESS is not a critical problem but it is a feature that the car came with and it should work regardless of been a critical or not issue. I am wondering if I can take my car to a different car dealer which might have a better customer service.
View full review
Comment
Helpful 0 Not helpful 0
Report
Resolved
ID
#948488 Review #948488 is a subjective opinion of poster.
Location
Edison, New Jersey
Pros
  • Sales department
Cons
  • Service department
Reason of review
Poor customer service
Preferred solution
Fix the damn problem!!!

Companies Similar to Route 18 Chrysler Jeep Dodge Ram

Rick Hendrick Jeep Chrysler Dodge Ram reviews and complaints

Rick Hendrick Jeep Chrysl...

1.7
4 Reviews

“Traded a car for a new 2019 Jeep Cherokee a gift for my wife on our anniversary. Told by the salesman...“
Seminole Toyota reviews and complaints

Seminole Toyota

2.3
87 Reviews

“I had been going to them for years, even longer if you count the time they were in Longwood on 17-92 as...“
Jeep India reviews and complaints

Jeep India

1.8
59 Reviews

“Every time I give my car to service I am not happy with the service they dont inform any thing to the...“
Landmark Dodge reviews and complaints

Landmark Dodge

1.5
57 Reviews

“I literally asked Tim a question, and this man actually replied back with nothing but laughing emojis....“
See more Dealers Businesses ›

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article