Roundhouse
Roundhouse Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roundhouse has a 1.3 star rating from 3 reviews and overall sentiment is negative, with repeated issues about customer service, delayed responses, and high prices.
Key Takeaways for Future Customers
- Expect long waits for replies and limited phone support, as noted in Roundhouse reviews.
- Prepare for extra online fees and unclear ticket delivery; check refund policies before purchase.
Negative Feedback / Risk Areas
- Frequent Roundhouse customer complaints about poor customer service and slow refunds.
- Difficulty obtaining e-tickets, problems with forms and inaccessible box office.
Positive Feedback
A few customers noted specific event recommendations, but praise is limited compared with service and refund complaints.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roundhouse has a 1.3 star rating from 3 reviews and overall sentiment is negative, with repeated issues about customer service, delayed responses, and high prices.
Key Takeaways for Future Customers
- Expect long waits for replies and limited phone support, as noted in Roundhouse reviews.
- Prepare for extra online fees and unclear ticket delivery; check refund policies before purchase.
Negative Feedback / Risk Areas
- Frequent Roundhouse customer complaints about poor customer service and slow refunds.
- Difficulty obtaining e-tickets, problems with forms and inaccessible box office.
Positive Feedback
A few customers noted specific event recommendations, but praise is limited compared with service and refund complaints.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Stiff Little Fingers
Company fixed the issue and I have been provided with apology.
My order is 721****.
Im from Bavaria 66 years old and not so good in English.
Do I receive E-tickets?
Or
Do I have to do more?
Please help me.
All the best
Wolfgang
Preferred solution: I like to get known if I receive an Eticket for my order 7214220 Stiff Little Fimgers
User's recommendation: Tickets Stiff Little Fingers
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund as I am disabled & my doctor advised me not to attend
I am disabled and as I am so advanced with my illness my doctor asked me not to attend@#$%^&*()¥£_/=÷×+-'":;,?×÷=/_£¥123456****
Preferred solution: Full refund
User's recommendation: 10
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Bristol, Bristol
Refund
- - I requested a refund for the Adam Ant ticket on 9/11/2024 due to disability.
- - Doctor advised not to attend.
- - No contact from Round House yet.
I was asking for a refund on the adam ant ticket for the 9 11.2024 as I am disabled and my disability has come to an advanced stage and my doctor told me to not go to the concert. No one has contacted me from the Round House
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI hate venues that it’s impossible to communicate with
Impossible to call venue because I want into and I find it difficult to read the website its crap and this form is also ***
- No telephone contact
Preferred solution: A telephone number
User's recommendation: Don’t bother contacting them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to Attend M83 gig tonight - request pdf copy of ticket to resell
- - Ticket arrived last minute and not as advertised.
- - Covid prevented transferring to another fan.
- - Customer service was non-existent and delayed.
Only received ticket at last minute - not as advertised and with Covid I was unable to transfer to another fan. Customer service was NON EXISTENT and I was only offered a lame response 4 months later.
There are much better professional venues that consider music fans - would recommend them instead.
User's recommendation: Avoid - it took them 4 months to respond with a lame response
London, England
To buy a ticket
- - It is difficult to reach the venue to buy a ticket at the box office.
- - Online tickets incur £6.50 extra: £4.50 for buying and £2 for restoration.
Im disgusted with them its impossible to reach the venue and buy a ticket from the box office. Buying a ticket on line cost £6.50 extra, £4.50 for the pleasure of buying a ticket and £2 towards the restoration of the building
Douglas, Isle Of Man
Awaiting Tickets
- - Order #58-5****/UK5 has Marillion tickets Sun 26th.
- - Form won't accept mobile 07624 45****; home number used and won't be there after 8:15am Sat.
Ticketmaster Order #58-5****/UK5 - still awaiting tickets for Marillion this Sunday 26th
Your form wont accept my mobile as valid UK number 07624 45****, number entered is my home number and I won't be there after 8.15am Saturday
Luton, Luton
Enquiry about seating
Trying to speak to someone about seating - the automated site wouldnt let me type anything other than my details - I wasnt able to type my question / query
User's recommendation: Don’t bother
I have been waiting for my refund for about 10 days
- - Three jugs of supplement sent; $500 charged to my account.
- - Returned items at my expense ($60) and still no contact; phone number unresponsive.
Long story I'm so sick of telling it, but I owe what is three plastic jugs of this supplement you sent me 12 you took $500 out of my account. You made me mail it back to you at my expense which was $60 because I had to put a $500 to make sure it gets their insurance and now 10 days later no phone call no email, and he said it would take five days and the phone number sucks no one ever answers
User's recommendation: Noooooo
Dunstable, Central Bedfordshire
Unable to Attend M83 gig tonight - request pdf copy of ticket to resell
As above, unable to attend due to illness but cannot resell at face value due to updating QR code.
Customer service number 0300 678* *** is offline
Please send me pdf copy.
User's recommendation: Avoid Roundhouse until they resolve the ticketing system and introduce customer service so as to resolve any ticket issues before the gig. Would not risk again. Awaiting a full response from their bot which initially responded 5 days after the event (4 days after the promised time and too late anyway as gig had passed).
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